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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Communication goes a long way to solving issues before they happen. Unfortunately stress-free auto care failed to do any of that in my experience. For the first time since owning my car, I had a bunch of warning lights come up, so I reached out to several different auto body shops via Yelp to see who would be able to help. I was immediately contacted by stress-free auto care and I did a quick glance at the reviews to notice that they had a solid reputation. I hauled my car over there to get it inspected for the issue with th... read more
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your visit to Stress-Free Auto Care. We completely agree that communication is crucial in providing excellent service, and we're sorry that we fell short in this regard. We apologize for not informing you about the inspection fee upfront and for the delay in diagnosing your car's braking issue. We appreciate your feedback about the proactive communication of the inspection report. Ho... read more
This was the first time I used SFAC and what a great EXPERIENCE. I was able to get the service requested and got my car the same day. They provide timely updates and never performed any unnecessery service without authorization. The best part is they are less then 2 min away so I can drive, drop my car and walk back home in less than 10 minutes. Now that's convenience. With a lot of auto service on that corridor, make them your first and last stop for your auto care.
Business response:
What a fantastic review! We're thrilled to hear about your great EXPERIENCE with us. It's wonderful to know you appreciated our timely updates and the convenience of our location. Your recommendation means a lot to us. Thank you and have a wonderful Stress-Free day!
I was a customer at D & H before it was acquired by Stress-Free. The quality of service both before and after the acquistion has always been great. I recently had an issue with my heater/air conditioner on my Jeep Wrangler. After the initial repair last year, I experienced the same problem again. Stress-Free diagnosed the problem as a defective part, and decided to replace the entire assembly, which was a pretty substantial job. They were quick to point out that this would be covered by their warranty, which it was. Their se... read more
Business response:
Thank you for sharing your experience with us! We're delighted to hear that our team could assist you with your Jeep Wrangler's heater/air conditioner and that you found our service to be prompt and first-class. It's wonderful to know that our warranty coverage met your expectations. We appreciate your recommendation and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
It's a daunting task to search for a mechanic who can answer your questions and be very detailed. These guys were fantastic and quick with my repair. They addressed the issue and provided recommendations on next steps. The value is great with no hidden fees or agendas. Will use again
Business response:
Thank you for sharing your experience! We're thrilled to hear that our team was able to provide detailed answers and quick service for your repair. It's great to know you found value in our transparency and recommendations. We're looking forward to assisting you again. Thank you and have a wonderful Stress-Free day!
First, I walked in and Brent was very accommodating. I got the vibe of an honest family man. They checked my brakes and they've got more to go. You can be sure I'll go back to Stress-free Auto and have them changed when it's time.
Business response:
Thanks so much for sharing your experience with Brent and the team! It’s great to hear that you felt comfortable and well taken care of. We look forward to seeing you again when it's time to change your brakes. Thanks again for choosing Stress-Free Auto, and have a wonderful Stress-Free day!
I would like to give a big shout out to Stress Free Auto Care in Concord. The whole process was professional, Courteous and as described. I took my 70 Eldorado to stress free because it would not start. I was greeted in a professional manner. I was spoken to by all staff like I was a person and not just an invoice. Taking a car to the mechanic can be a stressful time. Most mechanics and auto shops talk to you like you are stupid. This was not the case at stress free. I was treated with respect and dignity throughout the proc... read more
Business response:
Thank you so much for sharing your positive experience with us! It’s great to hear that our team's professionalism and detailed communication have met your expectations, especially when it comes to taking care of a classic like your 1970 Eldorado. We're excited about the opportunity to continue serving you and look forward to fostering a long-lasting relationship. Have a wonderful Stress-Free day!
Whoa - talk about either good luck or great customer service. I walked in without an appointment at the end of the business day and crossed my fingers as I asked when I could get in for an oil change. My ever-changing schedule makes it hard to plan these things in advance so I was really hoping I could do a same-day stop in, and it was only a moment or two later that one of the technicians said he had time that day and I'd be out of there with fresh synthetic in less than 30 minutes. I sat and waited in the clean lobby with ... read more
Business response:
Wow, thank you so much for sharing your experience with us! It sounds like we managed to tick all the boxes for a great service visit, from getting you in last-minute to keeping your devices charged while you waited. We’re thrilled that everything worked out perfectly with your schedule and that you found our lobby comfortable and accommodating. We're glad to hear you'll be coming back for your next oil change; we look forward to seeing you again soon. Thanks again for the fantastic review, and have a wonderful Stress-Free ... read more
I am very pleased with the car repair that I received! I strongly recommend these services!
Business response:
That's fantastic to hear! We're thrilled you're happy with your car repair and really appreciate your recommendation. It's always great to know when we've hit the mark. Thanks for choosing us, and we hope to see you again soon for any of your future auto needs. Have a wonderful Stress-Free day!
Great service & value. Will be returning when necessary for other required maintenance
Business response:
So glad to hear you had a positive experience with us! It's wonderful to know you found great service and value in what we do. We're here for you whenever you need any more maintenance, and we're looking forward to seeing you again. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 816 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.