This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Get a Second Opinion before accepting any quote they give. I brought in my girls 2007 Es 350 lexus to see what was wrong with the suspension on my passenger side. The Diagnostic process is the best i have experienced. However they Tried to charge me $3000 for a passenger side control arm replacement. They legit tried to tell me fully Removing the transmission and engine is required to replace the CONTROL ARM! Like WHAT? Since when? Anyways after asking several different shops and car mechanic friends i know, i ended up doing... read more
Business response:
Thank you for your feedback, Trae. I’m glad to hear that you had a good experience with our diagnostic process. I understand you disagreed with the repair estimate and chose another option. Our estimates are built using AllData labor information, which is widely used in the automotive repair industry, and they are based on following the documented repair procedure for the vehicle. We do not build estimates around shortcuts or improvised methods that may reduce labor time but may not meet our shop standards. Our pricing als... read more
Zero stars!! Do not go here! My daughter and I just moved into town last weekend. Having shakey car issues at the same time I noticed STRESS FREE AUTO right down the street from us. I take my car in.... They CLAIM to have replaced the Engine Coil and the spark plugs... $1,820.00 dollars later, the problem still persists. The scumbag owner told me that his work was covered with their WARRANTY and gave a 10:00 appointment for the flo Saturday. I had to commute ALL WEEK to work in Benicia with my car getting HOT. Waited until S... read more
Business response:
Thank you for your feedback, Jona. I’m sorry the visit left you feeling this way. Your vehicle was checked in for diagnostic on Saturday and was placed in the workflow behind vehicles already in progress. I apologize that we did not communicate the timing more clearly while you were waiting. To clarify, the previously approved parts and repairs were completed, and our work is covered by warranty. Sergey Gazizov General Manager Stress Free Auto Care Concord, CA
Very friendly to schedule an appointment. I told them that truck alarm system was not working. They performed a diagnostic which confirmed what I said. They said they don't work/repair alarm system and charged me for the diagnostic. I paid for something that I already knew. This in my opinion is not honorable. I wasted my time and money with no fixing.
Business response:
Thank you for bringing this to our attention. Please feel free to reach out to us at (925) 356-0683 to discuss further.
I booked my appointment and was told that my car would be ready in two hours. As I only was there for an oil change, my work got deprioritized. The work didn't start until 5 hours after the oroginal appt time. I only get Saturdays off, so this was a wasted day. The staff member shrugged and said at least the weather was good. Also, they aren't experienced with the Prius model I own. So, I had to go and pay another mechanic to look at it. Maybe the central call center overpromises. I'm only completing this review because I ge... read more
Business response:
Thank you for your feedback, Mo. We’re sorry that your visit took longer than expected and understand how frustrating that can be, especially when Saturdays are your only day off. The day before your appointment we experienced an unusually high volume of vehicles, which unfortunately caused our schedule to fall behind Saturday morning. We worked to catch up as quickly as possible and took vehicles in order of arrival, but we were not able to complete your oil change within the originally estimated timeframe. We appreciate ... read more
this place don't really fix cars please don't bring your car to them I needed help they said they don't do real work like that
Business response:
Thank you for your feedback, Jimmy. Your vehicle was brought to us specifically for a no-start diagnostic. Our technician performed a full diagnostic and provided a detailed written report explaining the engine’s condition. Based on our findings, we determined the vehicle had internal engine damage. We clearly communicated the results, provided documentation, and stayed in contact with you and your family throughout the process. We did not receive any questions or concerns at that time. Engine rebuild or replacement requir... read more
I do not recommend this place. I came in just to replace a tail light and get my headlights done. My vehicle did not have the check engine light on when I brought it to the shop they ran a diagnostic check on the car claim I needed to have all these repairs done I agree to have one of the repairs fixed. I paid 1000 and something dollars. And when I got to my vehicle and turned it on my check, engine light was on. Now I have to take it to the dealer and spend even more money.
Business response:
Felicia, thank you for sharing your experience. I’m sorry this felt frustrating — that’s not the experience we want for any customer. Your vehicle originally came in for headlight replacement, and we were able to save you money by restoring the headlights instead. During our complimentary inspection, we documented an oil leak, which you approved for diagnosis. That inspection confirmed a valve cover gasket leak, and the repair was completed with your authorization. At the time of final quality control, no check-engine ligh... read more
It didn't serve me what I needed to be done! What else can I say to the fact that I didn't get the service I wanted from the auto shop repair!
Business response:
Hi Marcelino, Sorry you had this experience, Marcelino. We understand how frustrating it is when you don’t get the service you were looking for, and we appreciate you taking the time to share your feedback. We weren’t able to locate a recent visit or work order under your name, so it’s possible there may have been some confusion. If you were trying to reach our Concord shop, we are eager to help make this right for you and better understand what happened. Please feel free to contact the shop directly when you have a chan... read more
I had a very disappointing experience with Stress-Free Auto Care, mainly due to poor communication. I scheduled an appointment for 2:00 p.m. after being told beforehand that they could take care of my car the same day and that it would be done within 30 minutes to an hour. When I arrived for my appointment, I was then told they could not take care of my car today and that it would be done tomorrow instead. I made it very clear that tomorrow would not work for me and that I needed my car, yet this information was ignored. I... read more
Business response:
Hi Milos, thank you for sharing your feedback. I’m sorry the outcome of your appointment was disappointing, and I want to provide some additional clarity. When the vehicle arrived, we confirmed that it would require both diagnostic time and repairs, which could not realistically be completed the same day due to the amount of work already in progress. This was discussed in person with your wife, and we offered several options, including rescheduling to the next available day or to the weekend. Together, we agreed to move the... read more
Diagnosed and change out the broken part quickly. However, I would have assumed they would have cleaned my engine bay, at least a little bit, of the leaked coolant, but they did not so the car still smells of burning coolant after the car has been run.
Business response:
Thanks for sharing your experience—we really appreciate the honest feedback. It’s great to hear the diagnosis and repair were handled quickly, but we totally get how frustrating it is to still have that coolant smell lingering. We should’ve done a better job making sure things felt completely wrapped up for you, and we're sorry it left you with that impression. We’re always looking for ways to improve, and this kind of feedback really helps us do just that. We’re here and eager to help make this right for you!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 1,086 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.