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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Update: I am revising my original review after consultation with the business owner who was gracious to listen to my concerns and offer acceptable solutions. Staff treated me warmly. I would not hesitate to contact them for future needs.
Business response:
I'm terribly sorry your having issues with the repair we did ,and i can assure you this isn't the type of experience we expect our valued customers to have. If you have time i would like to have a phone call to see what we can do to help. . Loren 415-948-7059
Stress Free Auto did an excellent job on my break. My car feels brand new again and nice and smooth breaks. I'll definitely be recommending them to my family and friends.
Business response:
We're thrilled to hear that your car feels brand new again with smooth brakes! Thank you for your kind words and for recommending us to your family and friends. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Great bunch of guys , Top notch service. These guys go out of their way to make sure you and your vehicle are safe. So many shops treat you like just another car, Not these boys They do a wonderful job on making sure youll come back. I wont take my cars anywhere else anymore.
So glad I stumbled upon this place! I originally went bc I thought I would get 15% off as a Costco member, turns out that isn't the case for a simple oil change but they still gave me a discount anyway and apologized for the confusion. I also dropped my car off and mentioned I'd be walking home but the guy helping me said it was too hot to walk and insisted on calling me a Lyft. Needless to say I truly felt like they wanted and valued my business, even if it was only an oil change. The Customer service was outstanding all ar... read more
Business response:
We're thrilled you stumbled upon us and had such a positive experience! It's great to hear that our team made sure you were comfortable and taken care of, from offering a discount to ensuring you had a Lyft in the heat. Your kind words about our customer service mean a lot to us, and we're delighted to know you felt valued. We're looking forward to seeing you again for any of your future needs. Thank you and have a wonderful Stress-Free day!
My experience here was anything but stressless!!! We took my wife's car in on the 5/18 and we finally got her car back today 6/14. They had my car right at a month and they kept bouncing back and forth between the dealer ship and stressless auto. I finally got my car back today. It seems like they really don't know their ass from a whole in the ground! I most definitely will not and would not take any of my vehicles to this place again. Unless they prove better, they lost connection between themselves and the dealership and ... read more
Business response:
We’re genuinely sorry to hear about your experience, and we completely understand your frustration. It sounds like we really dropped the ball on communication and timely service, which is the opposite of the stress-free experience we strive to provide. Your feedback is incredibly valuable and will help us improve. We’re eager to help make this right for you. Could you please reach out to us directly so we can discuss this in more detail? We want to ensure that we address your concerns and take steps to prevent this from hap... read more
I'm blown away by the outstanding service I received from Stress Free Auto in Concord! From the moment I walked in, Colton at the front desk was incredibly informative and helpful. Mario, the technician, was top-notch, keeping me informed every step of the way. They even sent me photos via text and followed up with a call to explain their findings in detail. What impressed me most was their thoroughness. They performed a comprehensive inspection, going above and beyond to ensure I was aware of my car's overall condition. The... read more
Business response:
Thank you for sharing your experience! We're thrilled to hear that Colton and Mario provided such outstanding service and made your visit to Stress Free Auto a truly stress-free experience. It's wonderful to know that our team's thoroughness and transparency earned your trust and exceeded your expectations. We appreciate your kind words and look forward to assisting you with your future needs. Thank you and have a wonderful Stress-Free day!
Brought my Kia Telluride in for a 4 wheel alignment thru Groupon. Made an appointment and was taken right on time. Alex is incredibly helpful and professional. Mario was my tech who has worked on other cars of mine and he is very knowledgeable and explains everything he finds or does. They also provide a 21 point inspection which is a nice bonus. Was in and out in an hour and the work was superlative. Now my Telly tracks perfectly. I would highly recommend their services!
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We greatly appreciate your feedback and are thrilled to hear that we were able to provide you with a stress-free and satisfactory auto care service. It's fantastic to know that you found our pricing fair and that our team, particularly Ross and Alex, were helpful throughout your visit. We strive to ensure that our customers receive exceptional service from the moment they make their appointment, and we're glad to hear that yo... read more
I found this shop on Groupon for a wheel alignment and was able to schedule my appointment on line the same week. I showed up and before I could get settled in, they were finished with my service! It was less than an hour and the care feels stable and steady when I drive. I will definitely be back for more services.
Business response:
Thanks for sharing your experience! We're thrilled to hear that you found our Groupon deal and that we could get your wheel alignment done quickly. It's awesome to know your car feels stable and steady now. We look forward to seeing you again for more services. Thank you and have a wonderful Stress-Free day!
Fast service friendly and reliable open Sunday's very convenient definitely going to comeback for my next service
Business response:
Thank you so much for your kind words! We're thrilled to hear you found our service fast, friendly, and reliable. We're glad our Sunday hours are convenient for you. Looking forward to seeing you again for your next service. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 784 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 4:00 p.m.