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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I was quoted $1,036.06 total including sales tax to have the starter in my 2013 Mazda 3 replaced. Parts is $583.20 (DENSO Starter Mortor), and labor is $396.00. The car has 118,000 miles, is a standard automatic. I feel this is expensive considering I am only fixing the car so I can sell it right away which I mentioned. I appreciate the email quote the next day from James but I feel the price is significantly inflated considering the car is a very easy and basic car to work on. I will not be taking my car here to get fixed.
Business response:
Thank you for reaching out and sharing your feedback. We understand that vehicle repairs can be an unexpected expense, especially when preparing to sell a car. Our pricing reflects high-quality OEM or equivalent parts, industry-standard labor rates, and the expertise of our certified technicians to ensure a reliable and professional repair. While some vehicles may seem straightforward to work on, we base our pricing on manufacturer guidelines and the quality of service we stand behind. We appreciate you considering us and ar... read more
I was quoted $1,036.06 total including sales tax to have the starter in my 2013 Mazda 3 replaced. Parts is $583.20 (DENSO Starter Mortor), and labor is $396.00. The car has 118,000 miles, is a standard automatic. I feel this is expensive considering I am only fixing the car so I can sell it right away which I mentioned. I appreciate the email quote the next day from James but I feel the price is significantly inflated considering the car is a very easy and basic car to work on. I will not be taking my car here to get fixed.
Business response:
Thank you for reaching out and sharing your feedback. We understand that vehicle repairs can be an unexpected expense, especially when preparing to sell a car. Our pricing reflects high-quality OEM or equivalent parts, industry-standard labor rates, and the expertise of our certified technicians to ensure a reliable and professional repair. While some vehicles may seem straightforward to work on, we base our pricing on manufacturer guidelines and the quality of service we stand behind. We appreciate you considering us and ar... read more
Extremely poor service. They started working on my vehicle but never completed the job. I wouldn't recommend this service to anyone. 'Stress-free'? This experience was anything but that
Business response:
Hi Firas, We sincerely apologize for your experience and regret that we did not meet your expectations. Providing reliable and stress-free service is our priority, and we take concerns like yours very seriously. We would appreciate the opportunity to remind you the service rendered in November was complete based on the parts you provided. I imagine waiting several months to follow up would be frustrating. We shared all of our quote/estimate to perform the work you requested and I do hope the vehicle managed to get the repai... read more
Stress-Free Auto Care is true to its name. They provide quality service with no stress. I highly appreciate that they offer Lyft rides to and from the auto shop which makes dropping off your vehicle super easy. Booking is a breeze and there is always a friendly face ready to greet you. Highly recommend this shop for your mechanic needs.
Business response:
Thank you for your kind words! We're so happy to hear that your experience was truly "Stress-Free" and that you appreciated the quality service, easy booking, and complimentary Lyft rides. Making car care as hassle-free as possible is what we’re all about! Your recommendation means the world to us, and we look forward to helping you again. Have a wonderful Stress-Free day!
Hey everybody, look no further if you need a place where your vehicle will be taken care of......Or maybe you should, because they say they offer stress-free auto care. And the fact is that it is anything but that. Waste of time for example. I was told over the phone two days prior to my appointment that I am allowed to bring in my own engine oil and oil filter. I show up for my appointment right on time and a person in the office, looking odd tbh and not professional at all in a rather unpleasant tone of voice announces tha... read more
Business response:
Hi Jakub, my name is Rhett. I am the Regional General Manager and I oversee this location. Your feedback is important to us. We apologize for the inconvenience you experienced during your visit. The miscommunications should not have waited until the day of service, and should have absolutely been delivered to you in advance prior to your arrival. I sincerely apologize for wasting your time. For our customers to enjoy their 2-year, 24,000 mile warranty and guarantee we must provide reference materials to use. We are taking yo... read more
Hey everybody, look no further if you need a place where your vehicle will be taken care of......Or maybe you should, because they say they offer stress-free auto care. And the fact is that it is anything but that. Waste of time for example. I was told over the phone two days prior to my appointment that I am allowed to bring in my own engine oil and oil filter. I show up for my appointment right on time and a person in the office, looking odd tbh and not professional at all in a rather unpleasant tone of voice announces t... read more
Business response:
Hi Jakub, my name is Rhett. I am the Regional General Manager and I oversee this location. Your feedback is important to us. We apologize for the inconvenience you experienced during your visit. The miscommunications should not have waited until the day of service, and should have absolutely been delivered to you in advance prior to your arrival. I sincerely apologize for wasting your time. For our customers to enjoy their 2-year, 24,000 mile warranty and guarantee we must provide reference materials to use. We are taking yo... read more
I always receive good service. I like the emails and text messages to update me on the status. I like the secure late pick-up option.
Business response:
Thank you so much for your feedback! It’s awesome to hear you’re happy with the service and enjoy the updates via email and text—it’s all about keeping you in the loop! We’re also glad the secure late pick-up option adds extra convenience for you. We truly appreciate your support and look forward to helping you again. Thank you and have a wonderful Stress-Free day!
Came in for an oil change and alignment check. Told work would take up to 3 hours. Work performed on time and estimated cost. Left wiser about my car battery's and transmission fluid change needs. Professional staff and good communication during the whole process.
Business response:
Thank you for sharing your experience! It’s great to hear that everything was completed on time and within the estimated cost—exactly how it should be! We’re glad our team could provide helpful insights about your car battery and transmission fluid, leaving you more informed about your vehicle’s needs. Professional service and clear communication are what we strive for, and it’s wonderful to know we delivered that for you. We look forward to helping you again in the future. Have a wonderful Stress-Free day!
Stress-Free is truly stress free! They are easy to schedule appointments with. The staff is super helpful. They always give you an accurate estimate. And the work they do is top notch. I appreciate that they inspect the vehicle for any potential problems. I was provided with a list of work I should have done with pictures of the parts I should replace. The list is organized from most to least urgent so that I can choose what to repair and when.
Business response:
This is such great feedback—thank you! We’re so happy to hear that scheduling was easy, the team was helpful, and that you appreciated the detailed inspection and transparent estimates. Providing you with a clear, organized list of repairs (with pictures!) is all about empowering you to make decisions that work best for you. It’s wonderful to know we delivered a truly stress-free experience for you. We’re here whenever you need us again. Have an amazing Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 778 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.