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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
stress free auto provided be amazing on a very frustrating day. They were very kind and although they didn't have a diagnostic tech on site that day, they did what they could to support me in figuring out my issue. Major shoutout to Nick, Nef & John for their great service
Business response:
Thank you for sharing your experience! We’re glad our team was able to support you on a frustrating day, even without a diagnostic technician available at the time. It means a lot to hear that Nick, Nef, and John provided kind and helpful service while doing everything they could to assist you in understanding the issue. We’ll be sure to pass along your shoutout to them—they’ll really appreciate it. Thank you for choosing Stress Free Auto Care and for your understanding. We’re always here to help whenever you need us!
I had scheduled a tire rotation for 3:00 p.m. Upon my arrival, I was informed that the service would require two hours, which I presumed was due to a backlog. This extended timeframe for a routine tire rotation was unexpected. However, the front desk representative proactively intervened, stating, "Let me see what I can do." As a result, an immediate service was arranged, and I was able to depart within 30 minutes.
Business response:
Thank you for sharing your experience! We appreciate your patience and understanding upon arrival. While there was an unexpected delay in timing, we’re glad our front desk team was able to step in and get your tire rotation completed much sooner than anticipated. Providing prompt, helpful service and finding solutions in real time is exactly what we strive for. We truly appreciate your feedback and your trust in Stress Free Auto Care. Thank you for choosing us—we look forward to serving you again!
Reliable but pricey auto service. Resolved my issue but charged like a dealership. Would recommend with the cost in mind.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear we were able to resolve your vehicle’s issue and get you safely back on the road. We understand your concern regarding pricing. We aim to provide high-quality parts, skilled workmanship, and thorough inspections to ensure long-term reliability, and we also strive to be transparent with every recommendation and estimate. We truly appreciate your recommendation and your honesty. If you ever have any questions about a future estimate or service, we’re al... read more
Best auto care shop I've ever been to! The technology they use is very efficient and modern (text messages, emails of all notes and invoices, real time updates, etc). Nick was very professional and kept me updated on my car! The whole process was so easy and truly stress free. Would highly recommend!
Business response:
Thank you for your amazing review! We're thrilled to hear that your experience stood out as the best you've had and that you found our technology and updates helpful throughout the process. It's great to know Nick provided professional communication and kept you well-informed every step of the way. We truly appreciate your recommendation and your trust in Stress Free Auto Care. We're always here to make your future visits just as easy and stress-free!
like that they send you updates on your car and you can also watch them work from home.
Business response:
Thank you for your review! We're absolutely thrilled to hear that you had a great experience with us and that you appreciated our good customer service. It's wonderful to know that our text updates system worked well for you, keeping you informed on time throughout the service process. We're also delighted that you found value in our vehicle viewing feature that allows customers to watch us working on their vehicle - we believe transparency is key in building trust with our customers. It's fantastic that you found our servic... read more
Stress-Free was very helpful in informing me of the work needed for my car and allowing me the time to gather funding to pay for repairs. Once I authorized for repairs to be done, they were done sooner than expected . They always updated me regarding work needing to be done and sent me an explanation of the detailed repairs.
Business response:
Thank you for sharing your experience! We're thrilled to hear your BMW is running smoothly and that you found our detailed report with pictures and video helpful. We look forward to assisting you again in the future. Thank you and have a wonderful Stress-Free day!
Stress Free has a great team, who will work with you and get the job done. I had a oil pan and valve cover replacement, they contacted my warranty company and got all of that taken care off in which I didn't need to do anything. They took care of it which was a huge burden off of my shoulders. And the work was done as soon as my warranty was approved.
Business response:
Thanks for sharing your experience! We're glad to hear that everything was quick, easy, and professional. It's great to know your inspection and recommendations were prompt and that your vehicle was done on time. Thank you and have a wonderful Stress-Free day!
Stress free is literally that, stress free. Setting up the appointment was really is. They walk you through everything, they literally will text you every single update. Tell you things about your car that you may or may not have known about. They are professional and I will always go back to them for anything with my car. Thank you stress free!!
Business response:
We appreciate your feedback and are pleased to learn that your experience was stress-free. Thank you for entrusting us with your vehicle, Adriana.
I was very happy with my service at Stress-Free Auto Care. I went in for an alignment and was very impressed with the free inspection and accompanying detailed pictures and report. They ended up saving me hundreds of dollars on a scheduled maintenance. Thank you!
Business response:
Thank you for your review! So glad our free inspection and detailed report helped save you hundreds on maintenance, Jessie!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 853 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.