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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I'm a loyal customer with my third visit yesterday. From beginning to end, they always impress with service and professionalism!
Business response:
Thank you for sharing your positive experience at our San Mateo location. We're delighted to hear that our team provided you with prompt and courteous service for your tire purchase, alignment, and TPMS replacement. At Stress-Free Auto Care, we strive to maintain high standards of service excellence and it's rewarding to know that we've succeeded in making your visit a pleasant one. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Pricing on services are to high, for fixed income Veterans and Seniors. Look else where for Affordable and decent Costs of services.!
Business response:
Hello Eric, Thank you for your feedback and for choosing Stress Free Auto Care. We understand that pricing is an important factor, especially for seniors and veterans on fixed incomes. While our prices may be a bit higher than some, they reflect the quality of service we provide. We employ highly qualified technicians, use top-quality parts, and back our work with one of the best warranties in the industry: 2 years or 24,000 miles. Additionally, we regularly offer seasonal discounts and coupons, one of which was used durin... read more
I recently had my car towed to Stress-Free Auto. Last week I experienced a loud noise in the engine area, my "Battery Indicator" came on as I exited on to the Peninsula Ave turn off from HWY 101 (South Bound). Then, to my Surprise the Power Steering was out. Somehow I managed to make it home safely. I made arrangements to have my car towed to Stress-Free Auto Repair. I received a warm welcome with Complimentary Coffee and Snacks as we received an initial estimate. The whole way they communicated extremely well with me during... read more
Business response:
Wow, thanks for sharing your experience with your 2006 Chrysler Crossfire! We're thrilled to hear about the warm welcome and the updates you received. It's fantastic to know you're 100% satisfied with our service. Welcome to the Stress-Free Auto family, and we're so glad to have earned your business. We can't wait to assist you again in the future. Thank you and have a wonderful Stress-Free day!
The service was fast and convenient! I took my car here for a rim replacement, they took care of it pretty quickly and had everything ready to go in less than an hour
Business response:
So glad to hear we could get you taken care of so quickly! Fast and convenient service is what we’re all about, and it’s awesome to know your rim replacement went smoothly. Thanks for sharing your experience—drive safe, and have a wonderful Stress-Free day!
Very transparent non-pushy service. My car is very old and developed many areas that need to be addressed at some point, Stress Free provided free multi point inspection, documented each area of concern, and what was super helpful - with photos, provided a line by line quote, and let me decide what and when I want to fix. The oil service I brought the car for was very expedient and reasonably priced. I Highly recommend this shop.
Business response:
Thank you so much for the thoughtful review! We’re thrilled to hear you appreciated our transparent, no-pressure approach and the detailed inspection with photos—that’s exactly what we aim for. Giving you the information you need to make the best decisions for your car, on your timeline, is so important to us. We’re also glad the oil service was quick and reasonably priced! Your recommendation means the world, and we’re here whenever you need us. Thank you, and have a wonderful Stress-Free day!
Went in for a deflating tire that had run over a screw. They took me in in no time and got my car up and running within an hour. Excellent service, really nice staff, nice lounge with amenities.
Business response:
Thank you for sharing your experience! We're so glad we could help get that tire taken care of quickly and get you back on the road without any hassle. It’s great to hear you enjoyed the lounge and felt comfortable while waiting. We’ll pass your kind words along to the team—they’ll really appreciate it! Thank you, and have a wonderful Stress-Free day!
I was referred to this auto shop by my online tire store for installation. The staffs were very professional, the manager is exceptional. He has eyes on everything. Every little detail. They are lucky to have him. The online store didn't confirm with Stress-free, but, they made it work and I didn't have an appointment, as I was not notified and required to have one. Thus, I am basically a walk-in. Nevertheless, I was treated professionally and asked to be patient and I understand my situation. The waiting area is very nice, ... read more
Business response:
Wow, thank you for taking the time to share such an in-depth and glowing review! It’s so great to hear how much you appreciated the professionalism, efficiency, and care from our team—even with the unexpected circumstances of being a walk-in. We’re thrilled that we could make the process smooth and truly “stress-free” for you. The fact that you noticed the attention to detail, the fully automated updates, and the care we take with every customer (even the "tough" ones!) means the world to us. We'll definitely share your k... read more
I recently visited Stress Free Auto Care in San Mateo for a wheel alignment, and unfortunately, the experience was anything but stress-free. I was given an appointment time of 9:00 AM and arrived promptly, only to have my vehicle sit untouched until 11:30 AM. I had to sit there in person for a wasteful 2.5-hour delay that could have been entirely avoided with proper scheduling. While they're quick to respond to Yelp messages, the actual service management is a different story. When I inquired about the excessive wait, I was ... read more
Business response:
Dear Murray, Thank you for taking the time to share your feedback about your visit to Stress Free Auto Care. We sincerely apologize for the inconvenience caused by the delay during your appointment. At the time of your visit, we anticipated a heavier than usual workload and did our best to communicate the potential for extended wait times. We understand this was not ideal and regret any disruption it caused to your day. To help ease the situation, we offered a ride home and discounted the service as a gesture of goodwi... read more
Although this place is convenient and is stress free to take my cars, this time around it wasn't as informative or proactive on customer service. Unfortunately, they charged me twice for a diagnostic check for 2 different concerns. I understand but I didn't think it a reasonable way to service. My other go to repair shop would have done a 1 charge or not even charge. Only reason I brought it here was convenience and closer to home, needed immediate service on a weekend instead driving across the bridge. As for repair feedbac... read more
Business response:
Dear Victoria, Thank you for sharing your feedback and for giving us another opportunity to assist with your vehicle. We sincerely regret that this visit did not meet your expectations, especially in terms of customer service and communication. Regarding the diagnostic charges, we understand your concern. Each diagnostic check is specific to the issue at hand, but we recognize that this approach may not have felt reasonable to you compared to your experiences elsewhere. We will review our policies to ensure they are as... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 638 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.