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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The best auto shop in the bay area. Clear explanations and price transparency. Quality work. Easy to make appointments online, convenient text updates, they even paid for my ride home so I didn't have to wait for the car. Amazing crew - thank you Ross & Team!
Business response:
Wow, it sounds like you had a great experience with us, and we couldn't be happier to hear it! Transparency, quality work, and convenience are what we strive for, and it's awesome to know Ross & Team hit the mark for you. Thanks a bunch for sharing your positive vibes and for choosing our auto shop. We can't wait to welcome you back. Have a wonderful Stress-Free day!
Best garage I have been to since I started driving in 1985. They are very courteous and friendly. The work was done quickly for a great price, the live video feed and texting and communication is awesome.
Business response:
Thank you for sharing your positive experience with us. We are thrilled to hear that our dedication to courteous service, efficient work, and transparent communication through live video feeds and texting has stood out to you as the best since 1985. It is our goal to provide exceptional service at a great value, and we're glad to have met your expectations. Your feedback is greatly appreciated, and it motivates us to continue our commitment to excellence. Thank you and have a wonderful Stress-Free day!
My Elantra 2013 had developed a power-steering wobbling problem. Hyundai extended warranty had expired a couple months back. I got the work done at Stress Free Auto Care. Sanjeev, the manager, was extremely cordial and professional. The work was done efficiently and with courtesy.
Business response:
Thank you so much for taking the time to share your experience with Stress Free Auto Care! We're thrilled to hear that you had a positive encounter with our team and that Sanjeev, our manager, provided you with cordial and professional service. It's always rewarding for us to know that our customers appreciate the efficiency and courtesy with which we handle their vehicle concerns. We understand that dealing with power-steering issues can be stressful, especially when the warranty has expired, but we're delighted that we co... read more
Comical experience. Not recommended. I brought my car in with a known issue (worn CV axle boot) they didn't find that, but rather I had a list of unrelated problems they pulled out of their $$$. They were completely clueless I actually know my car even after I told them I was just simply too busy to mess with it. I let them change the oil, which I watched them look up online to order from an O'Reilly's and they marked it up 30%. I noticed it before I even gave them the keys but I let it happen. When I came to pick up I im... read more
Business response:
Hi Earnest, We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback. Our goal is always to provide honest and transparent recommendations based on what we observe during inspection. In your case, we did advise that an alignment service would not resolve the noise concern, and our technicians found both CV axles to be in good condition at the time of inspection — we also documented this with photos. We did, however, note a differential fluid leak that should be addressed... read more
Tried this place instead of my usual Dealer service at Nissan because I like the attention to detail and the pictures of the maintenance items and concerns. I was disappointed that the detail was only perceived considering there was no follow up when my car was ready for pick up. Not only that but one of the requested service (tire rotation) was completely missed. The oil change and tire rotation that was originally estimated to take from 9:30am to 11:00am at the time of making the appointment ended up finishing after 1pm. T... read more
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize that your visit did not feel as “stress free” as we intend every experience to be. While we did note that it was a busy morning and offered complimentary rides to and from the shop, it’s clear that our communication and attention to detail fell short this time. We should have caught the missed tire rotation during the visit, and I take full responsibility for that oversight. Once it was brought to our attention, we immediately pulled the vehicle bac... read more
Responded after several quotes . Normally they are faster to respond. Must be busy. Unfortunate
Business response:
We’re very sorry for the delay in getting back to you and for the frustration it caused. We strive to respond quickly, and while we do get busy at times, it’s never our intention to keep our customers waiting. Your feedback is important and will help us improve our response times moving forward. Thank you for giving us the opportunity to earn your business, and we hope to serve you better in the future.
I don't usually write long reviews, but I feel the need to share my full experience so other customers can make an informed decision. I came to this shop simply because my tire pressure light was on. I didn't know much about cars and wanted to try a new place. After a quick inspection, they handed me a list of nearly ten items that "urgently needed repair" -- total cost over $1,800. The way they described it made it sound dangerous not to fix. Since I didn't know better and was worried, I agreed to proceed. Later, I resear... read more
Business response:
Hi Yue, We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and want to address them directly. First, we have attempted to contact you and have left you a voicemail in hopes of speaking with you directly to resolve this matter. In regard to the service, we want to clarify that no work is ever performed without customer authorization. Once approval is given, we proceed with the repairs to avoid delays and ensure the vehicle is ready when promised. If there was a mis... read more
Provide and install rear shock absorber, and then wheel alignment. Wrong part was ordered which was discovered when mechanic started work and delayed work couple days. Job was done in about hour less than projected was good, but maybe not in hindsight. When work was completed I got car key back but not wheel alignment summary. I was told the summary was emailed to me. Although email was not requested. Eventually a black and white printout was produced but it lacked details such as VIN, LICENSE #. All other alignment... read more
Business response:
Hi Michael, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Unfortunately, our vendor sent us the incorrect rear shocks for your vehicle, which caused the unexpected delay. As soon as we identified the issue, we rush-shipped the correct parts at no additional cost to you so we could complete the job as quickly as possible. Regarding the alignment, we did perform it and the results were recorded electronically in our system. While ... read more
Cool, so they're texting me now. I will reply back and see if they take my number off their marketing list.
Business response:
Hi Miles, Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced. We strive to make every visit smooth and stress-free, so it's disappointing to hear that we fell short during your appointment. While our team does its best to accommodate all vehicles, we should have communicated our limitations more clearly before your arrival to prevent any confusion or wasted time. I'm glad to hear that our employee was friendly, but I completely understand how frustrating th... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 638 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.