Stress-Free Auto Care

Alecxa R. 

on Yelp

3 months ago

Just a few days ago I left a review with my honest opinion about my experience at this establishment and management has deleted it. So once again, My experience was anything but Stress free. The management was unprofessional and rude. Hopefully they don't delete my message this time so that others are aware of the issue with management. Waste of time trying to deal with people who are so rude! 

John B. 

on Yelp

3 months ago

I have never been more frustrated and displeased in all my time coming here. I am a regular and come for everything to be done on my car. But every time they mess up my car. Recently I wanted an alignment and then later they recommended brakes it took them all day to finish my car and never gave me an update. Honestly they have lost a customer. The manager didn't even bother talking with me. Don't bring your car luckily Firestone in Redwood City the one off el Camino was perfect and great there technician Sergio and front pe... read more

Sam G. 

on Yelp

3 months ago

Hi, I took my 2023 Model 3 Tesla yesterday around 2.30pm and they were gonna do all 4 wheel alignment the car was driving just fine without service and they did misalignment and my car was shifting to the left side after appointment and they told me it's suspension issue but they damaged my car while the process and what a crooked business people avoid them for all cost because they are gonna put you in a very troubled financial situation and in stress this business is unethical and like the name says not stress free they pu... read more

Alecxa R. 

on Yelp

3 months ago

Sanjeev the manager is unprofessional, rude and overall should not be running this business. I hope management is aware of his actions. He treats his employees horribly and it's evident. Will never come back. Wish I could give zero stars :/ 

Viet D. 

on Yelp

5 months ago

Started off as a great interaction on Yelp scheduling a time to come in and the service I needed, which was to swap out winter tires for summer tires that I was providing. Staff named Devin stated that it would be 3-4 hours for "drop-off" appointments versus "waiting in-person" appointments which would be prioritized within an hour or so. Sunday was booked out for those so I agreed to a drop-off appointment at 8am, and coming back later to pick up. Sunday we come at opening (8:09am) to drop off and the guy made it sound li... read more

Edwin Z. 

on Yelp

6 months ago

I was told to come in for a diagnostic, and then they would be able to provide a quote. This was through Yelp's messaging system. This gave the impression that the diagnostic was free; however, they failed to mention that it was not. I believe this was an issue in another review as well. Michael and Zain were both polite and helpful, but I feel misled and wasted time driving to the store in rush hour traffic. (Edit: I later received a text meant for another employee that said "most likely have to send him to the dealer any... read more

J G. 

on Yelp

7 months ago

Rip off, avoid. They lie in their "free" diagnostic report to push things you do not need. Tried to upsell all kinds of things and didn't even properly finish the one thing we asked them to do. And now SPAM! They spam my cell phone constantly with texts about $5 off coupons and worthless junk I don't care about. Both myself and my wife are getting endless spam. Including spamming repeatedly asking for a review.....well here it is, so stop spamming. Its not just them spamming though, I now get spam calls 3 times a day... read more

Steve S. 

on Yelp

8 months ago

I'm a loyal customer with my third visit yesterday. From beginning to end, they always impress with service and professionalism! 

Eric 

on Yelp

8 months ago

Pricing on services are to high, for fixed income Veterans and Seniors. Look else where for Affordable and decent Costs of services.!