This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
They could not fix a vehicle that a near by place was able to go for a few hundred. They said they couldn't do it and that I needed an 8000 engine pft they are not smart
Business response:
Hello, We take all feedback seriously; however, this review does not appear to be related to our business. We do not have any record of this name or vehicle in our system, and the situation described is not familiar to our team. Additionally, we do not quote or perform engine replacements, nor would we ever recommend an $8,000 engine repair as described here. Because of these inconsistencies, it seems this review may have been intended for a different shop. We encourage the reviewer to contact us directly so we can clarif... read more
Zain at the front desk is 5/5 stars. He was solid. And the service that was done to my car was good enough all they did was a belt change but didn't fix my problem completely. However, this shop is way more expensive than any shop has to be. While most shops either do a free diagnostic or deducts the cost from the service, they charge $300 just to see what's wrong with the car and they don't deduct that from the service. They also overcharged on the service period, but that wouldn't be as bad if not for the diagnostic cost. ... read more
Business response:
Hi John, Thank you for taking the time to share your feedback, and I’m glad to hear that you had a positive experience with Zain at the front desk. We did advise you to return so we could recheck the issue and confirm whether it was related to the initial belt service. You mentioned that the noise had gone away at first, but later you said a check engine light appeared and that it might be connected. We again invited you to bring the vehicle back so our team could inspect it at no additional charge if it was related to the... read more
Comical experience. Not recommended. I brought my car in with a known issue (worn CV axle boot) they didn't find that, but rather I had a list of unrelated problems they pulled out of their $$$. They were completely clueless I actually know my car even after I told them I was just simply too busy to mess with it. I let them change the oil, which I watched them look up online to order from an O'Reilly's and they marked it up 30%. I noticed it before I even gave them the keys but I let it happen. When I came to pick up I im... read more
Business response:
Hi Earnest, We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback. Our goal is always to provide honest and transparent recommendations based on what we observe during inspection. In your case, we did advise that an alignment service would not resolve the noise concern, and our technicians found both CV axles to be in good condition at the time of inspection — we also documented this with photos. We did, however, note a differential fluid leak that should be addressed... read more
Tried this place instead of my usual Dealer service at Nissan because I like the attention to detail and the pictures of the maintenance items and concerns. I was disappointed that the detail was only perceived considering there was no follow up when my car was ready for pick up. Not only that but one of the requested service (tire rotation) was completely missed. The oil change and tire rotation that was originally estimated to take from 9:30am to 11:00am at the time of making the appointment ended up finishing after 1pm. T... read more
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize that your visit did not feel as “stress free” as we intend every experience to be. While we did note that it was a busy morning and offered complimentary rides to and from the shop, it’s clear that our communication and attention to detail fell short this time. We should have caught the missed tire rotation during the visit, and I take full responsibility for that oversight. Once it was brought to our attention, we immediately pulled the vehicle bac... read more
Responded after several quotes . Normally they are faster to respond. Must be busy. Unfortunate
Business response:
We’re very sorry for the delay in getting back to you and for the frustration it caused. We strive to respond quickly, and while we do get busy at times, it’s never our intention to keep our customers waiting. Your feedback is important and will help us improve our response times moving forward. Thank you for giving us the opportunity to earn your business, and we hope to serve you better in the future.
I don't usually write long reviews, but I feel the need to share my full experience so other customers can make an informed decision. I came to this shop simply because my tire pressure light was on. I didn't know much about cars and wanted to try a new place. After a quick inspection, they handed me a list of nearly ten items that "urgently needed repair" -- total cost over $1,800. The way they described it made it sound dangerous not to fix. Since I didn't know better and was worried, I agreed to proceed. Later, I resear... read more
Business response:
Hi Yue, We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and want to address them directly. First, we have attempted to contact you and have left you a voicemail in hopes of speaking with you directly to resolve this matter. In regard to the service, we want to clarify that no work is ever performed without customer authorization. Once approval is given, we proceed with the repairs to avoid delays and ensure the vehicle is ready when promised. If there was a mis... read more
Provide and install rear shock absorber, and then wheel alignment. Wrong part was ordered which was discovered when mechanic started work and delayed work couple days. Job was done in about hour less than projected was good, but maybe not in hindsight. When work was completed I got car key back but not wheel alignment summary. I was told the summary was emailed to me. Although email was not requested. Eventually a black and white printout was produced but it lacked details such as VIN, LICENSE #. All other alignment... read more
Business response:
Hi Michael, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Unfortunately, our vendor sent us the incorrect rear shocks for your vehicle, which caused the unexpected delay. As soon as we identified the issue, we rush-shipped the correct parts at no additional cost to you so we could complete the job as quickly as possible. Regarding the alignment, we did perform it and the results were recorded electronically in our system. While ... read more
Cool, so they're texting me now. I will reply back and see if they take my number off their marketing list.
Business response:
Hi Miles, Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced. We strive to make every visit smooth and stress-free, so it's disappointing to hear that we fell short during your appointment. While our team does its best to accommodate all vehicles, we should have communicated our limitations more clearly before your arrival to prevent any confusion or wasted time. I'm glad to hear that our employee was friendly, but I completely understand how frustrating th... read more
Just a few days ago I left a review with my honest opinion about my experience at this establishment and management has deleted it. So once again, My experience was anything but Stress free. The management was unprofessional and rude. Hopefully they don't delete my message this time so that others are aware of the issue with management. Waste of time trying to deal with people who are so rude!
Business response:
We're sorry to hear about your frustration, but after thoroughly checking our records, we have no information on file to verify your visit or this experience. If your review is valid, we invite you to contact Sanjeev, our General Manager, directly so we can understand what truly happened and work toward a resolution. If no contact is made, we will have to consider this review as potentially misleading and not reflective of an actual customer interaction. We take all feedback seriously and strive to provide every guest with a... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 816 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.