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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The price was right the job was good. The staff was excellent. It was a great experience.
Business response:
Thanks for the awesome review! We're thrilled to hear you found the price agreeable and the job well done, and that our staff made your experience excellent. We hope to see you again soon for your future auto needs. Thank you and have a wonderful Stress-Free day!
The best auto shop in the bay area. Clear explanations and price transparency. Quality work. Easy to make appointments online, convenient text updates, they even paid for my ride home so I didn't have to wait for the car. Amazing crew - thank you Ross & Team!
Business response:
Wow, it sounds like you had a great experience with us, and we couldn't be happier to hear it! Transparency, quality work, and convenience are what we strive for, and it's awesome to know Ross & Team hit the mark for you. Thanks a bunch for sharing your positive vibes and for choosing our auto shop. We can't wait to welcome you back. Have a wonderful Stress-Free day!
Best garage I have been to since I started driving in 1985. They are very courteous and friendly. The work was done quickly for a great price, the live video feed and texting and communication is awesome.
Business response:
Thank you for sharing your positive experience with us. We are thrilled to hear that our dedication to courteous service, efficient work, and transparent communication through live video feeds and texting has stood out to you as the best since 1985. It is our goal to provide exceptional service at a great value, and we're glad to have met your expectations. Your feedback is greatly appreciated, and it motivates us to continue our commitment to excellence. Thank you and have a wonderful Stress-Free day!
Quick and honest service. I have been here twice now and appreciate how quickly I can get an appointment. Good communication from staff.
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We're thrilled to hear that you found our service quick and honest during your visits. Providing convenient and efficient service is one of our top priorities, and it's fantastic to know that you've experienced that firsthand. We truly value your feedback on the ease of scheduling appointments and the effective communication from our staff. Our team works hard to ensure that our customers have a stress-free and transparent au... read more
Beware of faulty and misleading appointment system. When you call the number to make an appointment, the cheerful people on the phone have no idea what's going on in the shop and vice versa. They are not on site. I made an appointment, arrived on time, and the front desk guy told me they didn't have time until later. A mechanic happened to be in the lobby and said he'd squeeze me in. Then when I was waiting for my car, another customer walked in for his appointment and he was told they couldn't take his car at all that day a... read more
Business response:
Paula, thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your visit, especially on an extremely busy Sunday. While we do our best to accommodate same-day appointments, there are times when unexpected delays, walk-ins, or extended repair times can affect our schedule in real time. You are correct that our call center and shop teams need to stay better aligned regarding same-day availability and timing expectations. We understand how disappointing it is to arrive ... read more
They say they have no record of me despite me scheduling online for their san mateo location. I actually tried to go twice and was sent away in tears. I was told it was probably and engine that I would need to go to a dealer and spend about 8000 to fix. They said I needed a whole new engine. They would not even put it on a machine nor do diagnostics. They literally sent me away in tears and I did not know what to do. I asked chat GPT what the symptoms were and then I went to a DIFFERENT company. They actually took the time t... read more
Business response:
Hello, We take all feedback seriously; however, this review does not appear to be related to our business. We do not have any record of this name or vehicle in our system, and the situation described is not familiar to our team. Additionally, we do not quote or perform engine replacements, nor would we ever recommend an $8,000 engine repair as described here. Because of these inconsistencies, it seems this review may have been intended for a different shop. We encourage the reviewer to contact us directly so we can clarif... read more
They could not fix a vehicle that a near by place was able to go for a few hundred. They said they couldn't do it and that I needed an 8000 engine pft they are not smart
Business response:
Hello, We take all feedback seriously; however, this review does not appear to be related to our business. We do not have any record of this name or vehicle in our system, and the situation described is not familiar to our team. Additionally, we do not quote or perform engine replacements, nor would we ever recommend an $8,000 engine repair as described here. Because of these inconsistencies, it seems this review may have been intended for a different shop. We encourage the reviewer to contact us directly so we can clarif... read more
Zain at the front desk is 5/5 stars. He was solid. And the service that was done to my car was good enough all they did was a belt change but didn't fix my problem completely. However, this shop is way more expensive than any shop has to be. While most shops either do a free diagnostic or deducts the cost from the service, they charge $300 just to see what's wrong with the car and they don't deduct that from the service. They also overcharged on the service period, but that wouldn't be as bad if not for the diagnostic cost. ... read more
Business response:
Hi John, Thank you for taking the time to share your feedback, and I’m glad to hear that you had a positive experience with Zain at the front desk. We did advise you to return so we could recheck the issue and confirm whether it was related to the initial belt service. You mentioned that the noise had gone away at first, but later you said a check engine light appeared and that it might be connected. We again invited you to bring the vehicle back so our team could inspect it at no additional charge if it was related to the... read more
Comical experience. Not recommended. I brought my car in with a known issue (worn CV axle boot) they didn't find that, but rather I had a list of unrelated problems they pulled out of their $$$. They were completely clueless I actually know my car even after I told them I was just simply too busy to mess with it. I let them change the oil, which I watched them look up online to order from an O'Reilly's and they marked it up 30%. I noticed it before I even gave them the keys but I let it happen. When I came to pick up I im... read more
Business response:
Hi Earnest, We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback. Our goal is always to provide honest and transparent recommendations based on what we observe during inspection. In your case, we did advise that an alignment service would not resolve the noise concern, and our technicians found both CV axles to be in good condition at the time of inspection — we also documented this with photos. We did, however, note a differential fluid leak that should be addressed... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 850 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.