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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Provide and install rear shock absorber, and then wheel alignment. Wrong part was ordered which was discovered when mechanic started work and delayed work couple days. Job was done in about hour less than projected was good, but maybe not in hindsight. When work was completed I got car key back but not wheel alignment summary. I was told the summary was emailed to me. Although email was not requested. Eventually a black and white printout was produced but it lacked details such as VIN, LICENSE #. All other alignment... read more
Business response:
Hi Michael, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Unfortunately, our vendor sent us the incorrect rear shocks for your vehicle, which caused the unexpected delay. As soon as we identified the issue, we rush-shipped the correct parts at no additional cost to you so we could complete the job as quickly as possible. Regarding the alignment, we did perform it and the results were recorded electronically in our system. While ... read more
Cool, so they're texting me now. I will reply back and see if they take my number off their marketing list.
Business response:
Hi Miles, Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced. We strive to make every visit smooth and stress-free, so it's disappointing to hear that we fell short during your appointment. While our team does its best to accommodate all vehicles, we should have communicated our limitations more clearly before your arrival to prevent any confusion or wasted time. I'm glad to hear that our employee was friendly, but I completely understand how frustrating th... read more
Just a few days ago I left a review with my honest opinion about my experience at this establishment and management has deleted it. So once again, My experience was anything but Stress free. The management was unprofessional and rude. Hopefully they don't delete my message this time so that others are aware of the issue with management. Waste of time trying to deal with people who are so rude!
Business response:
We're sorry to hear about your frustration, but after thoroughly checking our records, we have no information on file to verify your visit or this experience. If your review is valid, we invite you to contact Sanjeev, our General Manager, directly so we can understand what truly happened and work toward a resolution. If no contact is made, we will have to consider this review as potentially misleading and not reflective of an actual customer interaction. We take all feedback seriously and strive to provide every guest with a... read more
I have never been more frustrated and displeased in all my time coming here. I am a regular and come for everything to be done on my car. But every time they mess up my car. Recently I wanted an alignment and then later they recommended brakes it took them all day to finish my car and never gave me an update. Honestly they have lost a customer. The manager didn't even bother talking with me. Don't bring your car luckily Firestone in Redwood City the one off el Camino was perfect and great there technician Sergio and front pe... read more
Business response:
Hello John, We're sorry to hear about this experience, but after reviewing our records, we couldn't find any service history that matches the details shared in your review. If we've made an error or if your visit was under a different name, we kindly ask that you reach out directly to Sanjeev, our General Manager. He's known for his clear communication and commitment to customer satisfaction, as many of our guests have noted in past reviews—which is why this feedback seems a bit out of character for our team. We’re always o... read more
Sanjeev the manager is unprofessional, rude and overall should not be running this business. I hope management is aware of his actions. He treats his employees horribly and it's evident. Will never come back. Wish I could give zero stars :/
Business response:
Hi, We take all feedback seriously; however, after reviewing our records, we do not have any customer file or history under your name. It’s important to us to address genuine concerns, but we cannot respond in detail without knowing who you are or the context of your visit. As for the comments about Sanjeev, our General Manager, we want to clarify that he is known for his professionalism and leadership—something that is consistently reflected in the many positive reviews we’ve received from both customers and team members.... read more
Started off as a great interaction on Yelp scheduling a time to come in and the service I needed, which was to swap out winter tires for summer tires that I was providing. Staff named Devin stated that it would be 3-4 hours for "drop-off" appointments versus "waiting in-person" appointments which would be prioritized within an hour or so. Sunday was booked out for those so I agreed to a drop-off appointment at 8am, and coming back later to pick up. Sunday we come at opening (8:09am) to drop off and the guy made it sound li... read more
Business response:
Hi Viet, Thank you for taking the time to share your feedback, and I’m very sorry for the frustrating experience you had with us. It’s clear that we failed to meet your expectations, especially regarding communication and managing the timeline for your drop-off appointment. That’s not how we intend to operate, and I completely understand how upsetting it must’ve been to come back and find your vehicle untouched after being given an estimate. I’ll be personally reviewing this situation with our team to address the breakdow... read more
I was told to come in for a diagnostic, and then they would be able to provide a quote. This was through Yelp's messaging system. This gave the impression that the diagnostic was free; however, they failed to mention that it was not. I believe this was an issue in another review as well. Michael and Zain were both polite and helpful, but I feel misled and wasted time driving to the store in rush hour traffic. (Edit: I later received a text meant for another employee that said "most likely have to send him to the dealer any... read more
Business response:
Hi Edwin, Thank you for sharing your feedback, and I’m very sorry for the misunderstanding regarding our diagnostic fee. We strive to communicate clearly, and I apologize that we didn’t mention the fee in our messaging. I’m glad Michael and Zain were polite and helpful, and I truly regret that the lack of upfront pricing led to a frustrating experience, especially during rush hour. Your feedback is very important to us, and we’re taking steps to ensure that all fees are communicated clearly moving forward. Please feel free... read more
Rip off, avoid. They lie in their "free" diagnostic report to push things you do not need. Tried to upsell all kinds of things and didn't even properly finish the one thing we asked them to do. And now SPAM! They spam my cell phone constantly with texts about $5 off coupons and worthless junk I don't care about. Both myself and my wife are getting endless spam. Including spamming repeatedly asking for a review.....well here it is, so stop spamming. Its not just them spamming though, I now get spam calls 3 times a day... read more
Business response:
Dear JG, We’re sorry to hear about your experience and truly regret any frustration we may have caused. We strive to provide honest recommendations and high-quality service, and we would never intentionally mislead our customers. If there was any confusion about the diagnostic report or the services performed, we’d appreciate the opportunity to clarify and make things right. Regarding the marketing texts, we sincerely apologize for any inconvenience. Please contact us directly, and we will ensure that you and your wife are... read more
The team was patient and knowledgeable and definitely spent their time taking care of my car figuring what was wrong with it. I trust my cars with them for any future maintenance and repairs.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that the team’s patience and expertise made you feel confident in our care. Taking the time to figure out what’s wrong and get it right is exactly what we’re all about. We’re honored to have earned your trust and look forward to helping with any future maintenance or repairs. Have a fantastic Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 689 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.