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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Tried this place instead of my usual Dealer service at Nissan because I like the attention to detail and the pictures of the maintenance items and concerns. I was disappointed that the detail was only perceived considering there was no follow up when my car was ready for pick up. Not only that but one of the requested service (tire rotation) was completely missed. The oil change and tire rotation that was originally estimated to take from 9:30am to 11:00am at the time of making the appointment ended up finishing after 1pm. T... read more
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize that your visit did not feel as “stress free” as we intend every experience to be. While we did note that it was a busy morning and offered complimentary rides to and from the shop, it’s clear that our communication and attention to detail fell short this time. We should have caught the missed tire rotation during the visit, and I take full responsibility for that oversight. Once it was brought to our attention, we immediately pulled the vehicle bac... read more
Responded after several quotes . Normally they are faster to respond. Must be busy. Unfortunate
Business response:
We’re very sorry for the delay in getting back to you and for the frustration it caused. We strive to respond quickly, and while we do get busy at times, it’s never our intention to keep our customers waiting. Your feedback is important and will help us improve our response times moving forward. Thank you for giving us the opportunity to earn your business, and we hope to serve you better in the future.
I don't usually write long reviews, but I feel the need to share my full experience so other customers can make an informed decision. I came to this shop simply because my tire pressure light was on. I didn't know much about cars and wanted to try a new place. After a quick inspection, they handed me a list of nearly ten items that "urgently needed repair" -- total cost over $1,800. The way they described it made it sound dangerous not to fix. Since I didn't know better and was worried, I agreed to proceed. Later, I resear... read more
Business response:
Hi Yue, We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and want to address them directly. First, we have attempted to contact you and have left you a voicemail in hopes of speaking with you directly to resolve this matter. In regard to the service, we want to clarify that no work is ever performed without customer authorization. Once approval is given, we proceed with the repairs to avoid delays and ensure the vehicle is ready when promised. If there was a mis... read more
Provide and install rear shock absorber, and then wheel alignment. Wrong part was ordered which was discovered when mechanic started work and delayed work couple days. Job was done in about hour less than projected was good, but maybe not in hindsight. When work was completed I got car key back but not wheel alignment summary. I was told the summary was emailed to me. Although email was not requested. Eventually a black and white printout was produced but it lacked details such as VIN, LICENSE #. All other alignment... read more
Business response:
Hi Michael, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Unfortunately, our vendor sent us the incorrect rear shocks for your vehicle, which caused the unexpected delay. As soon as we identified the issue, we rush-shipped the correct parts at no additional cost to you so we could complete the job as quickly as possible. Regarding the alignment, we did perform it and the results were recorded electronically in our system. While ... read more
Cool, so they're texting me now. I will reply back and see if they take my number off their marketing list.
Business response:
Hi Miles, Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced. We strive to make every visit smooth and stress-free, so it's disappointing to hear that we fell short during your appointment. While our team does its best to accommodate all vehicles, we should have communicated our limitations more clearly before your arrival to prevent any confusion or wasted time. I'm glad to hear that our employee was friendly, but I completely understand how frustrating th... read more
Just a few days ago I left a review with my honest opinion about my experience at this establishment and management has deleted it. So once again, My experience was anything but Stress free. The management was unprofessional and rude. Hopefully they don't delete my message this time so that others are aware of the issue with management. Waste of time trying to deal with people who are so rude!
Business response:
We're sorry to hear about your frustration, but after thoroughly checking our records, we have no information on file to verify your visit or this experience. If your review is valid, we invite you to contact Sanjeev, our General Manager, directly so we can understand what truly happened and work toward a resolution. If no contact is made, we will have to consider this review as potentially misleading and not reflective of an actual customer interaction. We take all feedback seriously and strive to provide every guest with a... read more
I have never been more frustrated and displeased in all my time coming here. I am a regular and come for everything to be done on my car. But every time they mess up my car. Recently I wanted an alignment and then later they recommended brakes it took them all day to finish my car and never gave me an update. Honestly they have lost a customer. The manager didn't even bother talking with me. Don't bring your car luckily Firestone in Redwood City the one off el Camino was perfect and great there technician Sergio and front pe... read more
Business response:
Hello John, We're sorry to hear about this experience, but after reviewing our records, we couldn't find any service history that matches the details shared in your review. If we've made an error or if your visit was under a different name, we kindly ask that you reach out directly to Sanjeev, our General Manager. He's known for his clear communication and commitment to customer satisfaction, as many of our guests have noted in past reviews—which is why this feedback seems a bit out of character for our team. We’re always o... read more
Sanjeev the manager is unprofessional, rude and overall should not be running this business. I hope management is aware of his actions. He treats his employees horribly and it's evident. Will never come back. Wish I could give zero stars :/
Business response:
Hi, We take all feedback seriously; however, after reviewing our records, we do not have any customer file or history under your name. It’s important to us to address genuine concerns, but we cannot respond in detail without knowing who you are or the context of your visit. As for the comments about Sanjeev, our General Manager, we want to clarify that he is known for his professionalism and leadership—something that is consistently reflected in the many positive reviews we’ve received from both customers and team members.... read more
Started off as a great interaction on Yelp scheduling a time to come in and the service I needed, which was to swap out winter tires for summer tires that I was providing. Staff named Devin stated that it would be 3-4 hours for "drop-off" appointments versus "waiting in-person" appointments which would be prioritized within an hour or so. Sunday was booked out for those so I agreed to a drop-off appointment at 8am, and coming back later to pick up. Sunday we come at opening (8:09am) to drop off and the guy made it sound li... read more
Business response:
Hi Viet, Thank you for taking the time to share your feedback, and I’m very sorry for the frustrating experience you had with us. It’s clear that we failed to meet your expectations, especially regarding communication and managing the timeline for your drop-off appointment. That’s not how we intend to operate, and I completely understand how upsetting it must’ve been to come back and find your vehicle untouched after being given an estimate. I’ll be personally reviewing this situation with our team to address the breakdow... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 850 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.