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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
friendly people, so helpful and they did a great job! very satisfied. I will comeback if I ever have a problem next time. Keep up the good work guys.
Business response:
Thanks so much for your kind words! It’s awesome to hear that you had a great experience with our helpful team and are happy with the job done. We look forward to seeing you again whenever you need us. Keep on cruising, and have a wonderful Stress-Free day!
The price was right the job was good. The staff was excellent. It was a great experience.
Business response:
Thanks for the awesome review! We're thrilled to hear you found the price agreeable and the job well done, and that our staff made your experience excellent. We hope to see you again soon for your future auto needs. Thank you and have a wonderful Stress-Free day!
The best auto shop in the bay area. Clear explanations and price transparency. Quality work. Easy to make appointments online, convenient text updates, they even paid for my ride home so I didn't have to wait for the car. Amazing crew - thank you Ross & Team!
Business response:
Wow, it sounds like you had a great experience with us, and we couldn't be happier to hear it! Transparency, quality work, and convenience are what we strive for, and it's awesome to know Ross & Team hit the mark for you. Thanks a bunch for sharing your positive vibes and for choosing our auto shop. We can't wait to welcome you back. Have a wonderful Stress-Free day!
Just as expensive as taking your car to the dealership without the benefit of having dealer-trained mechanics working on it. Was absolutely stunned with how much I was charged for my work -- easily twice what it would have cost if I had taken my car to a local mechanic instead of this very pricey franchise.
For the past ten years, I have taken my car for service at the Serramonte Lexus service center. I needed a quick oil change and based on the yelp reviews, decided to go here. What a mistake. They did a courtesy inspection which I asked them to not do since that added an extra 20 mins to the oil change. They said customers loved their inspection and this was their distinguishing courtesy service. The report came back with a "red" item for my struts and other suggestions like the need to replace my battery (which I had just re... read more
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. At Stress Free Auto Care, we believe our complimentary digital vehicle inspections are an important part of providing transparency and helping our customers make informed decisions about their vehicle's safety and reliability. We understand that you were looking for a quick oil change, and we apologize if the additional inspection time was an inconvenience. Regarding the rear shocks, our recommendation was based on... read more
Stress Free did a long evaluation report and stated a lot things in my car are sub-optimal. Then I received a list of corresponding services and prices. A lot of the services are overkill to me. For example, a bushing is cracked. The recommended service is not replacing the bushing, but the whole system; the suspension cover is detached, recommend service is to replace the whole suspension. I am not a car expert so some maybe warranted, but I would suggest Stress Free calibrate their recommendations - since they pride themse... read more
Business response:
Thank you for explaining how the recommendations felt from your perspective. A thorough inspection should create clarity, not leave a customer feeling overwhelmed or unsure whether the proposed work is proportionate. Your feedback reinforces our responsibility to explain why each recommendation is being made, how urgent it is, and what alternatives may be available.
Stress free is FAR from what just happened to me. Your company caused me stress if anything. I made an appt online and received a confirmation. I arrived a few mins early for my 1pm appt today.. and then I was told that they could not complete my service because there was not enough time. Please tell me why I received a confirmation for my appt if this could not be done TODAY? Or if you knew ahead of time that it could NOT be possible, why did I not receive a call sometime BEFORE my appt? Their way of fixing the problem... read more
Business response:
Hi Samantha, Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you experienced during your visit. After reviewing what occurred, it is clear that we fell short of our standards. If our online scheduling system confirmed an appointment, we understand why you expected your service to be completed that day. We also understand your disappointment in arriving for your appointment only to be informed that we did not have the capacity to complete the work before cl... read more
Beware of faulty and misleading appointment system. When you call the number to make an appointment, the cheerful people on the phone have no idea what's going on in the shop and vice versa. They are not on site. I made an appointment, arrived on time, and the front desk guy told me they didn't have time until later. A mechanic happened to be in the lobby and said he'd squeeze me in. Then when I was waiting for my car, another customer walked in for his appointment and he was told they couldn't take his car at all that day a... read more
Business response:
Paula, thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your visit, especially on an extremely busy Sunday. While we do our best to accommodate same-day appointments, there are times when unexpected delays, walk-ins, or extended repair times can affect our schedule in real time. You are correct that our call center and shop teams need to stay better aligned regarding same-day availability and timing expectations. We understand how disappointing it is to arrive ... read more
They say they have no record of me despite me scheduling online for their san mateo location. I actually tried to go twice and was sent away in tears. I was told it was probably and engine that I would need to go to a dealer and spend about 8000 to fix. They said I needed a whole new engine. They would not even put it on a machine nor do diagnostics. They literally sent me away in tears and I did not know what to do. I asked chat GPT what the symptoms were and then I went to a DIFFERENT company. They actually took the time t... read more
Business response:
Hello, We take all feedback seriously; however, this review does not appear to be related to our business. We do not have any record of this name or vehicle in our system, and the situation described is not familiar to our team. Additionally, we do not quote or perform engine replacements, nor would we ever recommend an $8,000 engine repair as described here. Because of these inconsistencies, it seems this review may have been intended for a different shop. We encourage the reviewer to contact us directly so we can clarif... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 963 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.