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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Tessellations has a contract with StressFee in Sunnyvale for our fleet of vans. We bring then on a regular basis for maintenance and repairs. They are outstanding! They give us regular updates on the services and are honest. I like that they don't push you to get things done that don't need to. I am very satisfied with them and will keep bringing our 13 vans to them!
Business response:
It’s fantastic to hear that you’re satisfied with the service we provide for your fleet of vans! We always aim to keep our clients informed and to offer honest advice without any unnecessary upselling. We're thrilled to continue working with Tessellations and your 13 vans. Thanks for trusting us and we look forward to seeing you again. Have a wonderful Stress-Free day!
i recently visited stress free auto in sunnyvale for Synthetic engine oil change . The service i got was outstanding. Apart from my service, they proactively mention what is next repair or replace things i have to do. I am very happy the service i got and price was standard. kudos to Technician: Jeffrey Wetzel / Service Advisor: Travis Luu
Business response:
That's fantastic to hear! We're so glad you had a standout experience with us for your synthetic engine oil change, and it sounds like Jeffrey and Travis really went the extra mile. Keeping you informed about future repairs or replacements is part of our commitment to ensuring your vehicle runs smoothly for as long as possible. Thanks for taking the time to share your positive feedback, and we're here whenever you need us next. Have a wonderful Stress-Free day!
It was great to get my car in quickly, help with the inspection, and even the offer to drive me home or give me $15 for an Uber. There are a couple problems. First is that other Yelp auto shops messaged me and offered to do an alignment for $150 or lower (I have Tesla Model 3), while Stress-Free charged me $250. Second, they were going to make sure the suspension wasn't off first before doing the alignment to make sure it wasn't the problem. They didn't. They did the alignment and I still have the same problems. On the b... read more
Was not happy with the service here. I went in for an alignment. They took forever (hours) to do an extra inspection that I did not ask for. They recommended extra work as urgent ($1000) that was not needed and is not standard. Also the actual thing I went in for (alignment) was worse than when I went in. On top of that they spam with texts and emails like nothing I've ever seen. 0/10 do not recommend. The people giving good reviews here must be basing it on the friendly face and the photos in the report, but clearly don't... read more
Business response:
Linda we are sorry to hear about the unsatisfactory experience. We would like to use this feedback as a learning opportunity. We cannot find your record under your information. We invite you to reach out to us directly at (408)769-4111 and speak with our management team. Also we would like to have an opportunity to recheck your alignment and correct to your satisfaction. Please reach out with a time where we can prioritize your service.
Stress-free strives to give a good experience--but they disappointed me this time. First, the good: Very courteous and service-oriented. When I arrived, the staff told me when my car would be ready, and it was ready when they said it would be. Good communication--he updated me during the process so I knew when the work started and that the car was almost ready. The waiting room has a few seats, a bathroom, hot water and tea bags, a coffee machine thing, and a selection of attractive snacks and the space was clean and plea... read more
Business response:
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your kind words about the courteous service, timely updates, and the clean, comfortable waiting area. It’s great to know that part of your experience lived up to what we strive for. That said, we truly hear your frustration, and we’re sorry for the parts that fell short. The appointment mix-up and the unexpected wait time—especially after showing up right at 9:00—shouldn’t have happened. When a time is promised, it’s r... read more
I needed new front brakes for my Porsche Macan. Over the phone they told me they would have the parts for my car. When I arrived for my appointment they didn't have the parts and said they had to "measure" the rotors and then it will take days for the parts to come in. Why didn't they tell me that in advance? Why didn't they just ask over the phone or text? Why can't they just look it up with the year, make, model, and VIN. Even worse the guys behind the desk told me it was my fault for not texting them the VIN. They never a... read more
Business response:
We sincerely apologize for the confusion about parts availability and communication. This experience falls short of our standards. Please contact us at (408) 769-4111 to resolve this matter.
I've been a customer here for years, but this latest experience was unacceptable. During a recent oil change, the technician overfilled my vehicle with oil, which led to a leak. I had to bring my car to the Mountain View location, where the staff confirmed that the Sunnyvale technician had added an extra quart of oil. Thankfully, they were able to fix the issue. This experience was frustrating and deeply disappointing. I understand that for some, this might just be a job; but when you're working on someone's vehicle, that ... read more
Business response:
We understand your frustration with the oil overfill and resulting leak. This falls short of our standards. Please contact us at (408) 769-4111 to discuss this further.
I left my car at this shop on Friday and was told they would work on it Saturday. But nothing was done all day Saturday. On Sunday, I asked for a status update. They said it might get done Monday and mentioned that the same technician who repaired my car earlier would be available on Tuesday. They then suggested I take my car back now and drop it off again on Tuesday when that technician is available. This kind of back-and-forth and delay was frustrating and felt like a waste of my time. I expected more reliable service a... read more
Business response:
Hi Av, we weren’t able to find a record of your visit based on the details in your review, so we’d love to get a bit more information to better understand what happened. Please feel free to reach out to us directly at 408-769-4111 or michael@stressfree.com so we can look into this further and do our best to make things right. We truly value your feedback and hope to hear from you soon.
I left my car at this shop on Friday and was told they would work on it Saturday. But nothing was done all day Saturday. On Sunday, I asked for a status update. They said it might get done Monday and mentioned that the same technician who repaired my car earlier would be available on Tuesday. They then suggested I take my car back now and drop it off again on Tuesday when that technician is available. This kind of back-and-forth and delay was frustrating and felt like a waste of my time. I expected more reliable service a... read more
Business response:
Hi Aj, we weren’t able to find a record of your visit based on the details in your review, so we’d love to get a bit more information to better understand what happened. Please feel free to reach out to us directly at 408-769-4111 or michael@stressfree.com so we can look into this further and do our best to make things right. We truly value your feedback and hope to hear from you soon.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 744 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.