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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I left my car at this shop on Friday and was told they would work on it Saturday. But nothing was done all day Saturday. On Sunday, I asked for a status update. They said it might get done Monday and mentioned that the same technician who repaired my car earlier would be available on Tuesday. They then suggested I take my car back now and drop it off again on Tuesday when that technician is available. This kind of back-and-forth and delay was frustrating and felt like a waste of my time. I expected more reliable service a... read more
Business response:
Hi Aj, we weren’t able to find a record of your visit based on the details in your review, so we’d love to get a bit more information to better understand what happened. Please feel free to reach out to us directly at 408-769-4111 or michael@stressfree.com so we can look into this further and do our best to make things right. We truly value your feedback and hope to hear from you soon.
I'm extremely disappointed with my recent STRESSFUL experience. I won't be back, and I wouldn't recommend this shop to anyone looking for fair pricing or transparency. I brought my car in for a possible coolant leak, hoping it might be related to the thermostat or hose that this same shop had previously replaced and might be covered under warranty. They said they'd check and let me know. After a $560 diagnostic fee -- yes, $560 just for a diagnosis -- they told me it wasn't covered. What's frustrating is that during our p... read more
Business response:
Hi Avdhesh, I’m sorry your visit left you feeling misled. Regional Management has personally reviewed the entire case—every phone call, estimate, and authorization—and want to share what we found and how we can make this right. • Diagnostic vs. repair cost A pressure-test and leak-trace on your vehicle requires specialized tools and more than an hour of labor, which is why the diagnostic fee is separate from any repair that follows. Although the inspection uncovered a larger issue than we hoped, it also mapped out the repai... read more
My experience at Stress Free Auto Care was absolutely terrible and far from 'stress-free.' The front desk staff were incredibly rude and unprofessional, hanging up on me while I was trying to discuss their outrageous charges and recommended work. Not only was the service expensive, but I also felt completely ripped off on the cost of the parts. When I questioned why the price they quoted was significantly higher than what the car manufacturer charges for the same part, they couldn't provide a reasonable explanation. It felt ... read more
Get a second opinion. After I paid over $200 for a diagnostic, Stress-Free quoted me over $1000 for a repair when my car would not run and would need to be towed. Fortunately, friends and family told me that this was predatory. The repair should be under $200 and Stress-Free was tacking on the word "Free" at the cost of $800 extra here. So I got my insurance to tow my car to another repair shop in Los Gatos, which figured out the real issue (which was not really discussed in the diagnostic) and the other repair shop charge... read more
I brought my car in for a new tire and an oil change. This service was fine. Unfortunately, my car had multiple new issues after receiving it back from Stress-Free Auto Care that had never appeared before and would have shown up on the basic inspection. I would not trust them with my vehicle again.
Business response:
Thank you for sharing your feedback. We appreciate the time you took and would happily re-inspect our work and do another inspection to confirm any concerns you have with vehicle. We strive to provide thorough assessments and recommendations. Your feedback is so valuable to us, and we’ll use it as a reminder to always communicate as clearly and comprehensively as possible about next steps and repair options. If there’s anything we can do to help or if you’d like to discuss your experience further, please don’t hesitate to... read more
I had a transmission service done here. It didn't fix my issues so I had to go somewhere else to get the transmission repaired. Too bad this shop didn't recognize that and recommend I have my transmission repaired. Oh well. I guess it wasn't their problem.
Business response:
Thank you for sharing your experience with us. I’m really sorry to hear that the transmission service didn’t resolve the issue and that you had to go elsewhere for repairs. That must have been frustrating, and I completely understand why you feel let down. We strive to provide thorough assessments and recommendations, and it sounds like we missed an opportunity to better address your concerns. Your feedback is so valuable to us, and we’ll use it as a reminder to always communicate as clearly and comprehensively as possibl... read more
I had 2 small issues, that weren't enough combined to knock down a star and were more than made up by the rep I was dealing with who was wonderful. Also, I don't give 5 star reviews lightly. 1 - made an appointment online, they ask if you are staying which I was, but then found out it would take all day, which it did. So just something to consider in your planning as it wasn't something I was counting on. The online time estimate is unlikely to be accurate, not the local shops fault at all. 2 - I'd be careful with their offe... read more
Business response:
Thank you so much for your thoughtful and detailed review! It means a lot to us that, even with a couple of hiccups, your experience was still positive enough to earn such high praise. We appreciate your understanding about the online appointment system and timing—it’s great feedback for us to consider as we aim to improve the scheduling process. And we’re glad our team was able to quickly address the billing errors on-site and make things right for you. Michael will be so happy to hear your kind words about his warm and fr... read more
i went in to have brakes checked and i could even get into my car when i got there as i had licked key in the car! The guys managed to get the door open with the help of guys next doo. Everybody was very helpful and friendly. The best part was the communication, which was constant, clear and helpful. They were crystal clear on what was working well and areas that needed attention immediately or in near future. i felt no pressure to agree to anything in the moment. Michael Shum is excellent communicator!!
Business response:
Thank you so much for sharing your experience! We’re so glad the team could step in and help you get back into your car—what a way to start your visit! It’s amazing to hear that everyone was so helpful and friendly, and that the communication throughout was clear and consistent. Knowing that you felt informed but not pressured is exactly what we aim for. Michael Shum will be thrilled to hear your kind words about his communication skills! Thank you for trusting us with your brakes, and we’re always here to help whenever yo... read more
I didn't coz I've run flat. They said it non repairable. I need to replace the tire. More expensive than I antispicated.
Business response:
Thank you for the feedback. We are interested what we could have done to improve your experience with us?
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 786 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.