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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Making an appointment online was very easy, and they always send weekly emails to remind you of the upcoming appointment. Check-in went smoothly. Michael was even able to accommodate/add on the Cyber Monday deal that had been emailed to me after I had already made my appointment. The business is also very upfront with your vehicle progress, giving you text and email updates of each completed step completed. They start with a detailed vehicle inspection, and if any problems pop up, they add that to the invoice and wait for yo... read more
Business response:
Thank you so much for this detailed and thoughtful review! It’s awesome to hear that our online scheduling, clear communication, and transparent process made your experience so smooth and stress-free. Michael and the rest of the team will be so happy to know they could accommodate your Cyber Monday deal and keep everything running seamlessly for you. We’re thrilled you love what we do, and we can’t wait to welcome you back whenever you need us again. Thank you, and have a wonderful Stress-Free day!
Greatly appreciate how they keep you well informed on the status of the vehicle. We've had our share of challenges to determine and repair the oil leaks and through this process they have been accommodating to continue to fix and locate the problem at no additional cost.
Business response:
Thank you for sharing your experience! We’re so glad you appreciated the consistent updates on your vehicle’s status. Oil leaks can be tricky, but we’re thrilled to hear that our team remained accommodating and diligent in resolving the issue without adding extra costs. Your trust means so much to us, and we’re always here to help. Have a fantastic Stress-Free day!
Awesome service. Michael was very patient in answering all my questions as the first time customer. Will definitely return.
Business response:
Thank you for the kind words! We’re thrilled to hear that Michael provided awesome service and patiently answered all your questions as a first-time customer. Your trust means the world to us, and we can’t wait to see you again. Have a fantastic Stress-Free day!
Visited this place 4 times in the last year and a half. Our 2017 Honda Civic was bottoming out on the cracks in the freeway, after driving over deep potholes in Lake Tahoe back roads. 6/19/23 took it to Stress-Free, and they diagnosed the problem as leaking shock absorbers, showing me pictures of the problem. $600 for 2 new shocks for a car with only 21,820 miles? Could not blame the pot holes for all the problem, as we bought this car as a demo back in 2018 with 6500 miles, and you know how customers take it out on loaners ... read more
Business response:
Thank you so much for sharing your detailed experience! It means a lot to us that you’ve trusted us with your vehicles over the past year and a half. We’re glad we could help diagnose and resolve the issues with both your Civic and Fit, whether it was the shocks or something as simple as the underpan pins. It’s great to hear that the photos and digital inspections gave you confidence in our recommendations, and that you appreciated our honesty, especially when it came to not upselling you on a new battery. We understand pa... read more
Made an appointment on their website and brought my car in to get the breaks checked. They did a thorough inspection and applied the cost of the inspection towards the cost of replacing the breaks. The pricing was transparent and fair, and the customer service was very good. The facility itself is very clean and professional, as were the staff. The work was completed on the same day, dropped off my car at 10am and picked it up at 6pm. This is going to be my new Auto Care location for both my vehicles. Way better than going t... read more
Business response:
Thank you for sharing such a detailed and thoughtful review! We're thrilled to hear that you had a positive experience with us, from scheduling online to getting your brakes checked and replaced. Transparent pricing, thorough inspections, and same-day service are exactly what we aim to provide, so it’s fantastic to know that we hit the mark for you. We’re also glad you appreciated the clean facility, friendly staff, and convenient dining options nearby to make your wait more enjoyable. It’s such a compliment to hear we’ve ... read more
Came in to investigate a tire leak. Their very helpful technicians walked me through the whole process of what to expect. They were relatively prompt even around holiday times, and I'm happy with the prices offered for repair and replacement.
Business response:
Thank you for sharing your experience! We're so glad our team could assist you with your tire leak and that they took the time to walk you through the process. It's great to hear that we could provide prompt service, even during the busy holiday season, and that you were happy with the pricing. We’re here anytime you need us—have a fantastic Stress-Free day!
Following is an update as of 11/20/2024: For starters, Stress-Free Auto care could not do tire rotation during the initial service, due to the non-availability of a special lug nut wrench. Stress-Free had asked me to get this from the Lexus parts store. They also left a comment on my account that the tire rotation would be performed free when the lug nut wrench is available. I picked up the special wrench from Lexus parts and took the car to Stress-Free place in Mountain view. Mike, the supervisor scheduled my job for the ne... read more
Business response:
Thank you for taking the time to share such a detailed update about your experience! We’re so glad to hear that, despite the initial delay with the special lug nut wrench, Mike and the team followed through on their promise to complete the tire rotation at no extra charge. It’s great to know that Mike’s professionalism and prompt support made the process seamless for you and kept things truly “stress-free.” Your patience and understanding mean a lot to us, and we’re thrilled that we could deliver a positive experience in th... read more
They're great! Curtious, Professional, On Time, Clean Environment, Excellent Communication, Fairly Priced, They Go the Extra Mile! Thank You Stress Free!
Business response:
Thank you so much for the wonderful feedback! We’re thrilled to hear that you appreciated our courteous service, professionalism, and clear communication. Going the extra mile is what we’re all about, and it’s awesome to know it made a difference for you. We’re here anytime you need us—have a wonderful Stress-Free day!
Stress Free Auto Care has been a great experience. Kind and attentive customer service with honesty and not pushy. Scheduling was easy and convenient. I brought my 2018 Ford F-150 for brake replacement - service was quick and thorough. I will be a returning customer.
Business response:
Thank you for sharing your experience! It’s wonderful to hear that our team’s kindness, honesty, and attentiveness stood out to you. We’re glad the scheduling process was simple and that we could get your F-150’s brakes taken care of quickly and thoroughly. Knowing you plan to return means so much to us, and we’ll be here whenever you need us. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 786 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.