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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I requested a pre-sale inspection. I tried to book one the same day I bought a used Tesla Model 3 for the next day, as the dealership gave me a 2 day return policy. Luckily, they tried their best and were able to squeeze me in the next morning! The inspection seemed very thorough. It gave me peace of mind to know that they checked it thoroughly and gave me a full report. Everyone I spoke to was kind, friendly, and helpful.
Business response:
Thank you for sharing your experience! We’re so glad we could accommodate your pre-sale inspection on such short notice and provide you with the peace of mind you needed for your Tesla Model 3. Knowing that you felt the inspection was thorough and appreciated the full report means a lot to us—it’s exactly the experience we aim to provide! It’s also wonderful to hear that our team’s kindness and helpfulness left a positive impression. We’re thrilled we could help during such an important decision and are here anytime you nee... read more
Great service, the job is done very well plus they won't sell the services you don't need. I have a tire replacement and initially got recommended with alignment which makes sense, but the technician found the alignment is still in good shape and takes it off from my bill. definitely recommend if you are looking for a piece of mind.
Business response:
Thank you for the thoughtful feedback! We’re so glad you had a great experience and appreciated our honest approach. It’s wonderful to hear that our team took the time to check your alignment and only recommended what was truly needed—peace of mind is exactly what we aim to provide! Your recommendation means so much to us, and we’re here anytime you need us. Have a fantastic Stress-Free day!
Came here for an oil change. They also performed a thorough inspection with many detailed photos. Very good service
Business response:
Thank you for sharing your experience! We’re so glad you appreciated the thorough inspection and detailed photos alongside your oil change. Providing clear and transparent service is what we aim for! We’re here anytime you need us—have a fantastic Stress-Free day!
I was in and out of there before I knew it. Great customer service team. wow I would have found them sooner. Will definitely be taking my car back.
Business response:
So glad to hear we could get you in and out quickly! We’re thrilled you had a great experience with our customer service team—it’s never too late to find us, and we’re so happy you did! Thank you for trusting us with your car, and we look forward to seeing you again. Have a wonderful Stress-Free day!
This was my 2nd experience using Stress-Free, this time for brake pad/rotors repair. Israel who I've spoken with by phone and also at pick-up was very kind and courteous, and Travis was accommodating with matching a reasonable quote I was given on a prior date. I had been going to the same mechanic for over 10 years, but I have to admit these guys have started to win me over for various reasons like quotes, courteousness, and accommodating me w/ ride arrangements while my car is being serviced.
Business response:
That's fantastic to hear! We're thrilled you found our service accommodating and communication efficient from check-in to pick-up. It's our goal to keep you in the loop and ensure your experience is as smooth as possible. Thanks for taking the time to share your positive experience, and we can't wait to welcome you back for any future car service needs. Have a wonderful Stress-Free day!
Too expensive and you get that shady shiester vibe from the Menlo Park service advisor and mechanics that are there
Business response:
Jaacov, thank you for sharing this. We understand why leaving with the impression that the team was expensive and not acting transparently would make it difficult to trust a recommendation, even when the review does not include enough detail for us to address the specific visit publicly. Our responsibility is to make pricing, findings, and next steps clear and respectful. We are reviewing the customer experience with the Sunnyvale team. If you would like to discuss this further directly with our leadership team, please emai... read more
Don't use these guys if you value your time. Don't use these guys if you want a stress-free experience. I called Stress-Free Auto Care on Sunday morning because my 2019 Mercedes had a check engine light and I was leaving town later that day. I explained the situation clearly. I was explicitly told to bring the car in and explicitly told it would be diagnosed and repaired by around 2:00 PM that day. That commitment is the only reason I drove about 30 minutes to their shop. When I arrived, the service advisor told me they d... read more
Business response:
Richard, thank you for taking the time to describe this so clearly. We understand why you were upset after explaining that you were leaving town, driving 30 minutes based on a specific Sunday commitment, and then learning that the appropriate technician was not available. Our responsibility is to know what services we can actually perform before asking a customer to make the trip. Offering to keep the vehicle until Monday did not solve the need you explained, and we recognize that the missed expectation and lack of coordina... read more
received misleading estimate over the phone, which cost me money and time. if you use them make sure the estimate details are sent via yelp system
Business response:
Sorry you had this experience, Bob. We understand how frustrating it is to receive an estimate over the phone and then find out the part availability was not what you were told, especially when that costs you both time and money. In this case, there was a miscommunication regarding the ABS control module. We initially believed the dealer-only part would be available, but that turned out not to be the case. We can see how that was misleading and appreciate you pointing it out. We are using this as a reminder with both our r... read more
My wife used this location for 2018 BMW 330i current only over 70k mileage. This February the car had a a coolant level low light and this location made full diagnosis and replaced the water pump cost $1410. However, last week the car got another coolant low level light and the estimate is now over $1600. The water pump replaced in Feb also got replaced in August 2024 in Stevens Creek Dealership under factory warranty, my wife didn't ask why the water pump got replaced again just over a year new.
Business response:
Sorry you had this experience, Ling. We understand how frustrating it is to deal with a coolant issue more than once, especially after already paying for a major repair and then learning there may have been prior related work in the vehicle’s history. It sounds like there was some miscommunication during the process, and we can see how not having a clearer understanding of the car’s service history would make this situation even more upsetting. We should have done a better job reviewing prior repairs and explaining that whi... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 1,034 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.