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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I had my timing belt and water pump replaced by this shop. They charged me almost $2,000. What bothers me is they did not replace the coolant lost during the repair. Being mechanically inclined, I do my due diligence when it comes to maintenance, so, I checked my coolant reservoir. It was empty. I called, deaf ears answered the phone. I complained via text message and was told they bought and used coolant to replace what was lost. That is a lie. They added zero coolant and that's a recipe for disaster. Aluminum heads and bl... read more
Business response:
Sorry you had this experience, John. We understand why finding an empty coolant reservoir after a timing belt and water pump repair would be upsetting, especially given the risk of overheating you mentioned. We also apologize for the frustration you felt when you reached out and did not feel heard. We take concerns like this seriously, and we would always expect coolant to be refilled as part of that type of repair. Based on your feedback, our team has reviewed the situation internally, and we are using it as an opportunity... read more
I went to get an alignment here. They charge much more than other places but it was a convenient place for me to go. Last time I'm going here as not only I had to come back 3 times for my car to run straight(they couldn't hold the steering wheel straight when doing the alignment somehow), they left a steering rack bolt loose which could have cause a serious accident. I'm glad I went somewhere else.
Business response:
Hi Brk, Sorry you had this experience, and we understand why this would be so frustrating. Having to return multiple times for an alignment, especially with concerns about a loose steering rack bolt, is not the kind of visit we want anyone to have. We appreciate you sharing these details. After reviewing the situation, we found that the vehicle should have been assigned to a technician with more experience for this type of Tesla alignment, and that misstep led to unnecessary repeat visits. While the alignment was rechecke... read more
I have to say I have mixed experiences with my brake pad/rotor services... One of the new brake system installed have had problems like constant grinding noise, reversely installed brake pad (yes i did not make this up) and brake pad that making clicking sound whenever I press brake for the 1st time after changing gear (this turns out to be the pad installed is a bit smaller in size and not tightly fitting into the system). I went back to the shop 3 times over the course of ~9 months, each time discovering some issues and r... read more
Business response:
Hi Nate, Sorry you had this experience, Nate. We can understand how frustrating and exhausting it must have been to deal with ongoing brake noise over such a long period of time, especially when it caused concerns about safety with your baby in the car. We do appreciate you recognizing that our team welcomed you back and continued to inspect and replace parts at no cost while trying to get to the bottom of the issue. Even so, we understand that needing multiple return visits is not the experience anyone hopes for. From w... read more
Make the portions of food back how they used to be. Now I have to go find another restaurant to get my seafood
I wanted to share my experience so others can make an informed decision. After my check engine light came on, I called Stress Free Auto Care in Sunnyvale to get a quote. I was quoted around $160 for an oil change and approximately $350 for a check engine light diagnostic, not including whatever repairs might be needed afterward. The total felt pretty high, so I decided to shop around before committing. I'm really glad I did. After calling a few other local shops, I was able to get all the same services done for $230 total,... read more
They Lied about my estimate! Over $60 more. Very disappointing and would never recommend. I hope for the future they start by getting an accurate estimate!
It was great to get my car in quickly, help with the inspection, and even the offer to drive me home or give me $15 for an Uber. There are a couple problems. First is that other Yelp auto shops messaged me and offered to do an alignment for $150 or lower (I have Tesla Model 3), while Stress-Free charged me $250. Second, they were going to make sure the suspension wasn't off first before doing the alignment to make sure it wasn't the problem. They didn't. They did the alignment and I still have the same problems. On the b... read more
Business response:
We are sorry that we did not complete an inspection of the suspension. We invite you back to do so complimentary as we were unable to do it last time. In regards to alignment we would appreciate if when you come in you share the competitive pricing and we will take into consideration to our pricing. We believe we are highly competitive and know ours is much lower at present than at a Tesla service center. Please feel free to reach out to us at (408)769-4111 to schedule the inspection.
Was not happy with the service here. I went in for an alignment. They took forever (hours) to do an extra inspection that I did not ask for. They recommended extra work as urgent ($1000) that was not needed and is not standard. Also the actual thing I went in for (alignment) was worse than when I went in. On top of that they spam with texts and emails like nothing I've ever seen. 0/10 do not recommend. The people giving good reviews here must be basing it on the friendly face and the photos in the report, but clearly don't... read more
Business response:
Linda we are sorry to hear about the unsatisfactory experience. We would like to use this feedback as a learning opportunity. We cannot find your record under your information. We invite you to reach out to us directly at (408)769-4111 and speak with our management team. Also we would like to have an opportunity to recheck your alignment and correct to your satisfaction. Please reach out with a time where we can prioritize your service.
Stress-free strives to give a good experience--but they disappointed me this time. First, the good: Very courteous and service-oriented. When I arrived, the staff told me when my car would be ready, and it was ready when they said it would be. Good communication--he updated me during the process so I knew when the work started and that the car was almost ready. The waiting room has a few seats, a bathroom, hot water and tea bags, a coffee machine thing, and a selection of attractive snacks and the space was clean and plea... read more
Business response:
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your kind words about the courteous service, timely updates, and the clean, comfortable waiting area. It’s great to know that part of your experience lived up to what we strive for. That said, we truly hear your frustration, and we’re sorry for the parts that fell short. The appointment mix-up and the unexpected wait time—especially after showing up right at 9:00—shouldn’t have happened. When a time is promised, it’s r... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 1,001 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 5:00 p.m.