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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I had a transmission service done here. It didn't fix my issues so I had to go somewhere else to get the transmission repaired. Too bad this shop didn't recognize that and recommend I have my transmission repaired. Oh well. I guess it wasn't their problem.
Business response:
Thank you for sharing your experience with us. I’m really sorry to hear that the transmission service didn’t resolve the issue and that you had to go elsewhere for repairs. That must have been frustrating, and I completely understand why you feel let down. We strive to provide thorough assessments and recommendations, and it sounds like we missed an opportunity to better address your concerns. Your feedback is so valuable to us, and we’ll use it as a reminder to always communicate as clearly and comprehensively as possibl... read more
I had 2 small issues, that weren't enough combined to knock down a star and were more than made up by the rep I was dealing with who was wonderful. Also, I don't give 5 star reviews lightly. 1 - made an appointment online, they ask if you are staying which I was, but then found out it would take all day, which it did. So just something to consider in your planning as it wasn't something I was counting on. The online time estimate is unlikely to be accurate, not the local shops fault at all. 2 - I'd be careful with their offe... read more
Business response:
Thank you so much for your thoughtful and detailed review! It means a lot to us that, even with a couple of hiccups, your experience was still positive enough to earn such high praise. We appreciate your understanding about the online appointment system and timing—it’s great feedback for us to consider as we aim to improve the scheduling process. And we’re glad our team was able to quickly address the billing errors on-site and make things right for you. Michael will be so happy to hear your kind words about his warm and fr... read more
i went in to have brakes checked and i could even get into my car when i got there as i had licked key in the car! The guys managed to get the door open with the help of guys next doo. Everybody was very helpful and friendly. The best part was the communication, which was constant, clear and helpful. They were crystal clear on what was working well and areas that needed attention immediately or in near future. i felt no pressure to agree to anything in the moment. Michael Shum is excellent communicator!!
Business response:
Thank you so much for sharing your experience! We’re so glad the team could step in and help you get back into your car—what a way to start your visit! It’s amazing to hear that everyone was so helpful and friendly, and that the communication throughout was clear and consistent. Knowing that you felt informed but not pressured is exactly what we aim for. Michael Shum will be thrilled to hear your kind words about his communication skills! Thank you for trusting us with your brakes, and we’re always here to help whenever yo... read more
I didn't coz I've run flat. They said it non repairable. I need to replace the tire. More expensive than I antispicated.
Business response:
Thank you for the feedback. We are interested what we could have done to improve your experience with us?
Making an appointment online was very easy, and they always send weekly emails to remind you of the upcoming appointment. Check-in went smoothly. Michael was even able to accommodate/add on the Cyber Monday deal that had been emailed to me after I had already made my appointment. The business is also very upfront with your vehicle progress, giving you text and email updates of each completed step completed. They start with a detailed vehicle inspection, and if any problems pop up, they add that to the invoice and wait for yo... read more
Business response:
Thank you so much for this detailed and thoughtful review! It’s awesome to hear that our online scheduling, clear communication, and transparent process made your experience so smooth and stress-free. Michael and the rest of the team will be so happy to know they could accommodate your Cyber Monday deal and keep everything running seamlessly for you. We’re thrilled you love what we do, and we can’t wait to welcome you back whenever you need us again. Thank you, and have a wonderful Stress-Free day!
Greatly appreciate how they keep you well informed on the status of the vehicle. We've had our share of challenges to determine and repair the oil leaks and through this process they have been accommodating to continue to fix and locate the problem at no additional cost.
Business response:
Thank you for sharing your experience! We’re so glad you appreciated the consistent updates on your vehicle’s status. Oil leaks can be tricky, but we’re thrilled to hear that our team remained accommodating and diligent in resolving the issue without adding extra costs. Your trust means so much to us, and we’re always here to help. Have a fantastic Stress-Free day!
Awesome service. Michael was very patient in answering all my questions as the first time customer. Will definitely return.
Business response:
Thank you for the kind words! We’re thrilled to hear that Michael provided awesome service and patiently answered all your questions as a first-time customer. Your trust means the world to us, and we can’t wait to see you again. Have a fantastic Stress-Free day!
Visited this place 4 times in the last year and a half. Our 2017 Honda Civic was bottoming out on the cracks in the freeway, after driving over deep potholes in Lake Tahoe back roads. 6/19/23 took it to Stress-Free, and they diagnosed the problem as leaking shock absorbers, showing me pictures of the problem. $600 for 2 new shocks for a car with only 21,820 miles? Could not blame the pot holes for all the problem, as we bought this car as a demo back in 2018 with 6500 miles, and you know how customers take it out on loaners ... read more
Business response:
Thank you so much for sharing your detailed experience! It means a lot to us that you’ve trusted us with your vehicles over the past year and a half. We’re glad we could help diagnose and resolve the issues with both your Civic and Fit, whether it was the shocks or something as simple as the underpan pins. It’s great to hear that the photos and digital inspections gave you confidence in our recommendations, and that you appreciated our honesty, especially when it came to not upselling you on a new battery. We understand pa... read more
Made an appointment on their website and brought my car in to get the breaks checked. They did a thorough inspection and applied the cost of the inspection towards the cost of replacing the breaks. The pricing was transparent and fair, and the customer service was very good. The facility itself is very clean and professional, as were the staff. The work was completed on the same day, dropped off my car at 10am and picked it up at 6pm. This is going to be my new Auto Care location for both my vehicles. Way better than going t... read more
Business response:
Thank you for sharing such a detailed and thoughtful review! We're thrilled to hear that you had a positive experience with us, from scheduling online to getting your brakes checked and replaced. Transparent pricing, thorough inspections, and same-day service are exactly what we aim to provide, so it’s fantastic to know that we hit the mark for you. We’re also glad you appreciated the clean facility, friendly staff, and convenient dining options nearby to make your wait more enjoyable. It’s such a compliment to hear we’ve ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 750 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.