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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Make the portions of food back how they used to be. Now I have to go find another restaurant to get my seafood
I wanted to share my experience so others can make an informed decision. After my check engine light came on, I called Stress Free Auto Care in Sunnyvale to get a quote. I was quoted around $160 for an oil change and approximately $350 for a check engine light diagnostic, not including whatever repairs might be needed afterward. The total felt pretty high, so I decided to shop around before committing. I'm really glad I did. After calling a few other local shops, I was able to get all the same services done for $230 total,... read more
They Lied about my estimate! Over $60 more. Very disappointing and would never recommend. I hope for the future they start by getting an accurate estimate!
It was great to get my car in quickly, help with the inspection, and even the offer to drive me home or give me $15 for an Uber. There are a couple problems. First is that other Yelp auto shops messaged me and offered to do an alignment for $150 or lower (I have Tesla Model 3), while Stress-Free charged me $250. Second, they were going to make sure the suspension wasn't off first before doing the alignment to make sure it wasn't the problem. They didn't. They did the alignment and I still have the same problems. On the b... read more
Business response:
We are sorry that we did not complete an inspection of the suspension. We invite you back to do so complimentary as we were unable to do it last time. In regards to alignment we would appreciate if when you come in you share the competitive pricing and we will take into consideration to our pricing. We believe we are highly competitive and know ours is much lower at present than at a Tesla service center. Please feel free to reach out to us at (408)769-4111 to schedule the inspection.
Was not happy with the service here. I went in for an alignment. They took forever (hours) to do an extra inspection that I did not ask for. They recommended extra work as urgent ($1000) that was not needed and is not standard. Also the actual thing I went in for (alignment) was worse than when I went in. On top of that they spam with texts and emails like nothing I've ever seen. 0/10 do not recommend. The people giving good reviews here must be basing it on the friendly face and the photos in the report, but clearly don't... read more
Business response:
Linda we are sorry to hear about the unsatisfactory experience. We would like to use this feedback as a learning opportunity. We cannot find your record under your information. We invite you to reach out to us directly at (408)769-4111 and speak with our management team. Also we would like to have an opportunity to recheck your alignment and correct to your satisfaction. Please reach out with a time where we can prioritize your service.
Stress-free strives to give a good experience--but they disappointed me this time. First, the good: Very courteous and service-oriented. When I arrived, the staff told me when my car would be ready, and it was ready when they said it would be. Good communication--he updated me during the process so I knew when the work started and that the car was almost ready. The waiting room has a few seats, a bathroom, hot water and tea bags, a coffee machine thing, and a selection of attractive snacks and the space was clean and plea... read more
Business response:
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your kind words about the courteous service, timely updates, and the clean, comfortable waiting area. It’s great to know that part of your experience lived up to what we strive for. That said, we truly hear your frustration, and we’re sorry for the parts that fell short. The appointment mix-up and the unexpected wait time—especially after showing up right at 9:00—shouldn’t have happened. When a time is promised, it’s r... read more
I needed new front brakes for my Porsche Macan. Over the phone they told me they would have the parts for my car. When I arrived for my appointment they didn't have the parts and said they had to "measure" the rotors and then it will take days for the parts to come in. Why didn't they tell me that in advance? Why didn't they just ask over the phone or text? Why can't they just look it up with the year, make, model, and VIN. Even worse the guys behind the desk told me it was my fault for not texting them the VIN. They never a... read more
Business response:
We sincerely apologize for the confusion about parts availability and communication. This experience falls short of our standards. Please contact us at (408) 769-4111 to resolve this matter.
I've been a customer here for years, but this latest experience was unacceptable. During a recent oil change, the technician overfilled my vehicle with oil, which led to a leak. I had to bring my car to the Mountain View location, where the staff confirmed that the Sunnyvale technician had added an extra quart of oil. Thankfully, they were able to fix the issue. This experience was frustrating and deeply disappointing. I understand that for some, this might just be a job; but when you're working on someone's vehicle, that ... read more
Business response:
We understand your frustration with the oil overfill and resulting leak. This falls short of our standards. Please contact us at (408) 769-4111 to discuss this further.
I left my car at this shop on Friday and was told they would work on it Saturday. But nothing was done all day Saturday. On Sunday, I asked for a status update. They said it might get done Monday and mentioned that the same technician who repaired my car earlier would be available on Tuesday. They then suggested I take my car back now and drop it off again on Tuesday when that technician is available. This kind of back-and-forth and delay was frustrating and felt like a waste of my time. I expected more reliable service a... read more
Business response:
Hi Av, we weren’t able to find a record of your visit based on the details in your review, so we’d love to get a bit more information to better understand what happened. Please feel free to reach out to us directly at 408-769-4111 or michael@stressfree.com so we can look into this further and do our best to make things right. We truly value your feedback and hope to hear from you soon.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 786 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.