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Stress-Free Auto Care
- Auto Repair
- Milpitas, CA
About this business
Location details
1052 Yosemite Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The repair shop I had been going to for 40 years, well the main guy retired and sold the business. I was looking for a new place and a place closer to my home in Milpitas. Stress Free...so far, so good! Had some major work done on my Toyota van and have been very pleased with how it all turned out. I am trying to establish a relationship with Tae like I had with my old guy...someone I can trust to give me the straight scoop on what my car needs for a fair price. So far, so good!
Business response:
We're so happy to hear that you're pleased with your experience at Stress-Free so far! It's wonderful that you're building a trusting relationship with Tae, and we're committed to providing you with the straight scoop on your car's needs at a fair price. Thank you for choosing us, and we look forward to continuing to earn your trust. Have a wonderful Stress-Free day!
Quick and great customer service. I will return to the Milpitas location for future services!
I had to have my air conditioner repaired and was able to discuss potential pricing via text on the weekend. Appointment went smoothly the next day. They even covered a Lyft for me to get back to work. My car was ready the next day. I was very hesitant to take my car to a mechanic since my husband usually does all the work on our cars so I researched and decided on Stress Free Auto. Truly lives up to it's name. This will be my mechanic of choice next time if needed. And my husband was glad he didn't have to spend his free h... read more
Business response:
Thank you so much for sharing your experience! It's wonderful to hear that you found our service easy and accommodating, from the texting about pricing to the Lyft ride back to work. We're thrilled we could provide a stress-free experience for you and that we’ve earned your trust for future visits. Looking forward to being your go-to mechanic and giving your husband a break! Have a wonderful Stress-Free day!
Not "stress-free" when the person behind the counter doesn't know what's going on. Service is below par.
Do yourself a favor and stay away from Stress-Free Auto Care. I went in for what should have been a straightforward A/C repair. They accepted the job without warning me about any risks or need for diagnostics. The repair took multiple days instead of one, and communication was a mess the entire time. When the car was finally returned, the A/C still didn't work. No explanation, no solution -- just finger-pointing and claims that I should have ordered a diagnostic, something they never recommended and later failed to perform... read more
I keep getting text prompts from Stress-Free Milpitas for a review so here is my experience: I went in last year and paid $1500 for all 4 rotor and brake pad sets to be replaced. A year later (last week), I noticed my brakes were grinding again, so I returned to Stress-Free. They told me BOTH of my rear brakes and rotors needed to be replaced again, and quoted me about $700, claiming it was due to "wear and tear" and out of warranty. Tae also mentioned on the phone "whoever you spoke to last year must've sold you the mid gra... read more
Business response:
Thank you for sharing your feedback. I remember assisting you during your visit and want to clarify a few important details. We would never use or install used parts under any circumstance. Every part installed at our shop is brand new. We did provide photos of your brake pads and rotors in the digital work order that was sent to you. During the inspection, the left side brake pad was metal-to-metal, and the right side measured at 3 mm, which is near the minimum safe limit. Even though one side had slightly more pad remaini... read more
I had a really disappointing experience here. My boyfriend's car needed a tire rotation and alignment, so I called ahead to confirm their services. I spoke with a woman who took down my information and the car details. She mentioned that they offer complimentary vehicle inspections and encouraged us to come in right away, saying, "If you come now, we can do a full service and have your car ready by 5 PM." I explained that we weren't planning to do any service that day, we just wanted a quote. The moment I said that, her ton... read more
Business response:
Hi Emily, I’m very sorry to hear about your experience and how it was handled. That’s not the type of service I want customers to receive at my shop. To make sure I can address this properly, could you confirm if your visit was at our Milpitas location? Also, if you happened to catch the name of the advisor who came outside, it would help me follow up directly with them to understand what went wrong. For clarity, our company is very transparent about pricing and we are always happy to provide quotes over the phone before a... read more
I read the reviews and thought great but personally i did not have a great experience the guy at counter checked me in did not seem to happy to be there i dropped off my car at 8am before work, did not see many cars there long story short it was 3 pm and never got a diagnose until i called 4 times, my car had 2 bad pistons it seems that they only do minor work he said they where short staffed , they just chase good reviews maybe the standards because of the reviews where too high i never got a video or the diagnose of the ... read more
Business response:
Hello Mauricio, Thank you for your feedback. I’m sorry to hear your experience didn’t meet your expectations, and I appreciate you taking the time to share what happened. We’re currently steering away from major engine repairs, as these types of jobs aren’t always the best fit for our team or our business model. Our focus is on providing quality service in areas where we can deliver consistent results, and in some cases, that means referring out larger engine work like piston related repairs. Regarding the communication d... read more
This place feels like a scam. After paying 4 grand to get my sparks plug, oxygen sensor, front lower control arm, and sway bar replaced my car engine light came on 2 months later. Another mechanic told me that there is a misfire on cylinder #3 and that all my struts had gone bad. I don't know if this place uses bad cheap parts or not, but now my car is completely useless. I can't drive and will eventually have to sell my car.
Business response:
Hello, Vinh I'm sorry to hear about your concerns and appreciate you taking the time to share your experience. I want to assure you that we use high-quality parts, including MOOG control arms and Denso oxygen sensors and spark plugs, and all our repairs come with a 2-year/24,000-mile warranty for your peace of mind. The repairs we performed did not include struts, but I'd be happy to inspect your vehicle to determine the cause of your check engine light and misfire. Please give us a call or stop by so we can take a closer ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 1,071 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.