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Stress-Free Auto Care
- Auto Repair
- Milpitas, CA
About this business
Location details
1052 Yosemite Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Do yourself a favor and stay away from Stress-Free Auto Care. I went in for what should have been a straightforward A/C repair. They accepted the job without warning me about any risks or need for diagnostics. The repair took multiple days instead of one, and communication was a mess the entire time. When the car was finally returned, the A/C still didn't work. No explanation, no solution -- just finger-pointing and claims that I should have ordered a diagnostic, something they never recommended and later failed to perform... read more
I keep getting text prompts from Stress-Free Milpitas for a review so here is my experience: I went in last year and paid $1500 for all 4 rotor and brake pad sets to be replaced. A year later (last week), I noticed my brakes were grinding again, so I returned to Stress-Free. They told me BOTH of my rear brakes and rotors needed to be replaced again, and quoted me about $700, claiming it was due to "wear and tear" and out of warranty. Tae also mentioned on the phone "whoever you spoke to last year must've sold you the mid gra... read more
Business response:
Thank you for sharing your feedback. I remember assisting you during your visit and want to clarify a few important details. We would never use or install used parts under any circumstance. Every part installed at our shop is brand new. We did provide photos of your brake pads and rotors in the digital work order that was sent to you. During the inspection, the left side brake pad was metal-to-metal, and the right side measured at 3 mm, which is near the minimum safe limit. Even though one side had slightly more pad remaini... read more
I had a really disappointing experience here. My boyfriend's car needed a tire rotation and alignment, so I called ahead to confirm their services. I spoke with a woman who took down my information and the car details. She mentioned that they offer complimentary vehicle inspections and encouraged us to come in right away, saying, "If you come now, we can do a full service and have your car ready by 5 PM." I explained that we weren't planning to do any service that day, we just wanted a quote. The moment I said that, her ton... read more
Business response:
Hi Emily, I’m very sorry to hear about your experience and how it was handled. That’s not the type of service I want customers to receive at my shop. To make sure I can address this properly, could you confirm if your visit was at our Milpitas location? Also, if you happened to catch the name of the advisor who came outside, it would help me follow up directly with them to understand what went wrong. For clarity, our company is very transparent about pricing and we are always happy to provide quotes over the phone before a... read more
I read the reviews and thought great but personally i did not have a great experience the guy at counter checked me in did not seem to happy to be there i dropped off my car at 8am before work, did not see many cars there long story short it was 3 pm and never got a diagnose until i called 4 times, my car had 2 bad pistons it seems that they only do minor work he said they where short staffed , they just chase good reviews maybe the standards because of the reviews where too high i never got a video or the diagnose of the ... read more
Business response:
Hello Mauricio, Thank you for your feedback. I’m sorry to hear your experience didn’t meet your expectations, and I appreciate you taking the time to share what happened. We’re currently steering away from major engine repairs, as these types of jobs aren’t always the best fit for our team or our business model. Our focus is on providing quality service in areas where we can deliver consistent results, and in some cases, that means referring out larger engine work like piston related repairs. Regarding the communication d... read more
This place feels like a scam. After paying 4 grand to get my sparks plug, oxygen sensor, front lower control arm, and sway bar replaced my car engine light came on 2 months later. Another mechanic told me that there is a misfire on cylinder #3 and that all my struts had gone bad. I don't know if this place uses bad cheap parts or not, but now my car is completely useless. I can't drive and will eventually have to sell my car.
Business response:
Hello, Vinh I'm sorry to hear about your concerns and appreciate you taking the time to share your experience. I want to assure you that we use high-quality parts, including MOOG control arms and Denso oxygen sensors and spark plugs, and all our repairs come with a 2-year/24,000-mile warranty for your peace of mind. The repairs we performed did not include struts, but I'd be happy to inspect your vehicle to determine the cause of your check engine light and misfire. Please give us a call or stop by so we can take a closer ... read more
Been taking my Toyota van to Stress-Free for about a year. All services done well and I am very happy. Took my Toyota iM in for an oil change yesterday. Everything done well again. Glad I found Stress-Free!
Business response:
Thank you so much for taking the time to share your positive experience at Stress Free Auto Care! We're thrilled to hear that your first visit was a smooth and stress-free one, and we appreciate your kind words about Tae and our team. It's fantastic to know that Tae provided you with a clear outline of your service and ensured a seamless process from start to finish. We understand the importance of convenience, and we're glad you enjoyed the Lift ride home while we took care of your vehicle promptly. At Stress Free Auto Ca... read more
I just needed a new battery and it was hard to reach so I tried these guys based on their Yelp reviews. Wow. I used the website to book an appointment. I dropped my car at 9 AM and they sent me home in a Lyft, Contacted me via text to suggest brake fluid change, oil change, two filters and fill coolant. I knew these were due and the prices were very reasonable so I confirmed through the texts. Car was ready a few hours later. I said no to the Lyft offer and walked back (3800 steps all downhill). Good prices, great service, n... read more
Business response:
Wow, thank you for sharing such a fantastic experience! We're so glad you found us through Yelp and that we could make things easy for you—from booking online to getting a Lyft ride home and keeping you updated via text. It’s great to hear that our recommendations aligned with what you knew was due, and we truly appreciate your trust in our pricing and service. Also, props to you for getting those 3,800 steps in on the way back! We're thrilled to be your go-to shop and look forward to helping you again in the future. Have a ... read more
Came in for an oil change and was greeted with a friendly service. It was my first time there and the woman that was at the front all of the questions needed and gave me a on the spot quote for some things that were going to need to be addressed. I'll let you, a lot cheaper than some of the auto shops I've been going to for my vehicle. What I liked the most is that they gave me constant updates on my vehicle and detailed on when I may need to address the issues. Also came with actual pictures/videos of what was going on so I... read more
Business response:
This is so wonderful to hear—thank you for sharing your experience! We’re thrilled that your first visit left such a great impression. Friendly service, upfront quotes, and transparent updates with pictures and videos are exactly how we aim to provide that Stress-Free experience. It’s awesome to know you found our pricing reasonable and appreciated the detailed breakdown of your vehicle’s needs. We’ll be here whenever you’re ready to address those issues, and we’re excited to welcome you back. Have a wonderful Stress-Free da... read more
My check engine light came on and I immediately had my car taken into Stress-Free Auto Care. After doing a thorough check on my car and test driving it they were unable to find an issue with my car. I had just had my oil changed a few days prior to the engine light coming on which leads me to believe they did something to my car in hopes I would bring it back to them. We'll I fully trust Stress-Free Auto and their diagnosis of my car. They do great work and I will continue to do business with them!
Business response:
Thank you for sharing your trust and experience with us! We’re so glad we could provide you with a thorough check of your car and offer some peace of mind regarding the check engine light. It’s great to know that you felt confident in our diagnosis and service—it’s what we aim for every time! Your continued trust and loyalty mean so much to us, and we’re here whenever you need us. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 1,272 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.