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Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2554 West Middlefield Road, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I came in for a normal oil change and ended up with over 10K suggestions of services with my 67K miles car which was just serviced a year ago. I somehow was assigned with this service manager, James. As a female driver not knowing so much about the car. There is a difference between the car professional people telling me what is necessary to be fixed right away and being led along of 10K + of services that are not necessary yet. I consulted their suggestions with another professional and many of the services were not necessa... read more
Business response:
Dear Yan, Thank you for taking the time to leave this feedback, your value as our client enables our growth as a startup - we are always striving for perfection, but accepting we can always do better. I am thankful for your feedback, which allows us to take action. We sincerely regret to learn about your unsatisfactory experience during your recent interaction with our services. It has come to our attention that the recommendations provided resulted in higher expenses than anticipated. While our inspections are co... read more
I highly recommend stress free auto for your German motor needs! I recently purchased a used BMW for my mom. I wanted to ensure the vehicles safety as well as engine reliability. After a quick Google search I came across this place. I called 4 places in total but felt the most comfortable here. They were much more knowledgeable and straight to the point. Upon arriving I was impressed by the building. When I walked in the wall was covered in certifications which also increased my trust. James greeted me and got quickly to wor... read more
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We are delighted to hear that we were able to meet your expectations and provide you with a stress-free auto care experience for your recently purchased BMW. We understand the importance of ensuring both the safety and reliability of your vehicle. Our team takes pride in their knowledge and expertise, and we are thrilled to hear that you found us to be the most knowledgeable and trustworthy option after your Google search. W... read more
Been taking my German cars here instead of the dealership even before they became Stress Free. As always excellent honest service, clearly detailed reports about what is urgent and what is coming soon. They now also can handle tires and alignment as well!
Business response:
Thank you for your glowing review! We truly appreciate your continued trust in our services, even before we became Stress Free Auto Care. It's fantastic to hear that we have consistently provided you with excellent and honest service for your German cars. We take pride in offering transparent and detailed reports, ensuring you have a clear understanding of the urgency of each service requirement. We understand that being well-informed about your vehicle's needs is crucial, and we strive to provide you with all the necessary... read more
Paul goes above and beyond helping to move along the servicing and repair of your car. We have been bringing our Mini Cooper her since it was German Motor Specialists, and I always have full confidence that he will get things done properly and inform me honestly.
Business response:
Thank you so much for taking the time to share your experience at Stress Free Auto Care! We truly appreciate your continued trust in our services and your kind words about our team member, Paul. We pride ourselves on providing exceptional customer service and ensuring that every step of your auto care experience is stress-free. It's fantastic to hear that Paul consistently goes above and beyond to assist you with the servicing and repair of your Mini Cooper. Our team takes great pride in their work and strives to deliver to... read more
I went for an oil change for my Audi A4. It was easy to get an appointment and I was in and out within 90 minutes. There was a comfortable waiting room.
Business response:
Thank you for taking the time to share your experience at Stress Free Auto Care. We truly appreciate your feedback and are delighted to hear that your oil change for your Audi A4 was a smooth and convenient process. We strive to make scheduling appointments as effortless as possible, so we're thrilled to hear that it was easy for you to book a slot that suited your needs. Our team understands the value of your time, and we make it a priority to provide efficient service without compromising on quality.
I have been coming here for years but recently the quality have dropped drastically (not sure if it's new management or what). My last visit I just wanted to replace a damaged intercooler hose. They charged me $600 for parts and labor which is insane prices (they ordered a pipe that has the sensor on, however the old sensor was perfectly fine, they didn't bother trying to find a pipe without the sensor, of course the more expensive the part is, the more profit they make). I agree to pay a premium because I had trusted this s... read more
Business response:
Dear Ahmed, Thank you for taking the time to leave this feedback, your value as our client enables our growth - we are always striving for perfection, but accepting we can always do better. I am thankful for your feedback, which allows us to take action. We sincerely regret to learn about your unsatisfactory experience during your recent interaction with our services. As the new GM at this location I would like to ask you to consider giving us another chance to earn your business. Please call the store at your convenience ... read more
Great service. Long term confidence for reliability and longevity. I am a happy customer.
Business response:
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great service at Stress Free Auto Care and that you are a happy customer. At Stress Free Auto Care, our primary goal is to provide our customers with not only exceptional auto care but also peace of mind and long-term confidence in the reliability and longevity of their vehicles. We take pride in delivering high-quality service and ensuring that our customers feel satisfied and well taken care of.
I am always getting pleasantly surprised by this shop with honesty, dedication and quality of work. I have been using this shop since 2004 with my first owned BMW and continue on using it for all good reasons. I highly recommend this shop for any services to make your vehicle healthy and happy. Paul, the SA at Mountain View location is the best helping all out.
Business response:
Thank you so much for your kind words! We're so glad to hear that you've been a happy customer of Stress Free Auto Care for so many years. We take pride in providing our customers with honest, dedicated, and quality work, and we're always happy to hear that we're meeting your expectations. We're especially grateful for your mention of Paul. He's a valued member of our team, and we're so glad that he's been able to provide you with such excellent service. We hope to see you again soon at Stress Free Auto Care!
This business is very professional. They do a preliminary inspection of your car before repair begins. Pictures are sent confirming what was found along with recommended action for anything amiss. The repair was fast along with an offer to view/keep replaced parts. Views of the shop area show it to be both well organized , well appointed and clean. This is a high value repair shop with more than reasonable prices. I expect that you will be as satisfied as I was with their service.
Business response:
Thank you for taking the time to share your positive experience with Stress Free Auto Care. We're thrilled to hear that you found our team to be professional and our facilities to be well-organized and clean. Our aim is to provide a transparent and stress-free auto care experience, so we're glad that you appreciated our preliminary inspection process, along with the regular updates and pictures we sent to keep you informed throughout the repair process. We strive to provide high-quality service at fair and reasonable prices,... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 1,117 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 4:00 p.m.