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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
It started out well but I never got a call about what had happened and when I called and needed it towed somewhere I couldn't get a hold of anybody for hours. I talked to voicemails a lady called me and said she transferred me. Nothing happened 3 to 4 hours to talk to somebody in the shop.
Business response:
Please accept our sincere apologies for the communication lapse experienced during your recent visit. We strive to maintain prompt and efficient communication with all our valued clients. We experienced unforeseen technical difficulties with our phone and communication systems on that particular day. This is not indicative of our standard operating procedures, and I take full responsibility for any inconvenience caused. We are taking steps to prevent a recurrence of such issues in the future.
Service was not commensurate with the price charged. Very expensive for just a diagnostic.
Took car here because my carmax warranty suggested them. Charged over 120 dollars to tell me gas cap was loose thats why engine light was on. A month later light is on again.
Business response:
We sincerely regret to learn of your recent experience and offer our apologies. Following the diagnostic performed under the Carmax warranty, it was determined that the check engine light was triggered by a loose or missing gas cap. The standard diagnostic fee of $235.00 was reduced by 50% as Carmax would not cover the expense, given the issue was identified as driver-related rather than a mechanical fault. We also ensured the gas cap was properly secured and reset the warning light. Furthermore, we extended an offer to re-e... read more
The technician is extremely rude and push out my scheduled appointment and jack up price by 5 times
Things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, and again reached there at 1:40 PM. Thi... read more
They said they can help to replace the battery. They collected the personal info and then schedule a time. Then, cancel the meeting a few minutes later say they cannot fix it. It looks to me they are trying to collect my info.
Excellent service! All work was top notch. And the price was amazingly affordable. I can't recommend this place enough
Business response:
We’re so thrilled to hear everything was top notch and that the pricing felt just right—that’s the kind of experience we always aim for! Thanks a ton for the kind words and that glowing recommendation. We truly appreciate your support. Thank you and have a wonderful Stress-Free day!
The business thrives on giving great custumer service. They did a great job to satisfactory. I am very pleased and recommend this auto care. I had great experience with them.
Business response:
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that our focus on customer service made such a positive impression. Your recommendation means the world to us, and we’re here whenever you need us. Have a wonderful Stress-Free day!
Stress Free has very friendly, helpful and knowledgeable staff. They have worked on both of my cars and have always provided excellent and very thorough service. I appreciate the safety report that clearly shows me what other items need to be taken care of and how soon. Well done!
Business response:
Gary, We all appreciate your attitude and your sense of professionalism. It has been great working with you and we'll look froward to your continuous patronage and referrals. I do apologize for the delay in delivering your car. If we have other parties involved in our repair project we are at the mercy of the other team finishing their part so we can continue with the repairs. In your case, the machine shop took couple of extra days due to their internal staffing issue. Regardless, I am glad we were able to offer you a renta... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.5 star rating with 762 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.