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Stress-Free Auto Care
- Auto Repair
- Orangevale, CA
About this business
Location details
8944 Greenback Ln, Orangevale, CA, 95662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I must commend them on their fantastic customer service. They exemplify the qualities of customer service skills that everyone wishes all business people would or could possess and can't or won't in today's world. To a lot of people, that art form is lost and long gone. But when you come across it on a rare occasion as I did, it warrants at the very least, recognition. I believe its true, the old adage that says everyone knows at least 30 to 50 people. so you must know that your gracious and honest manner of handling c... read more
I give you two stars because of your customer service. The friendliest people I have ever had the pleasure of speaking to. You're easy to find especially on a busy road and your shop is clean. But stress free? No. I came to you guys for some emergency work that I thought I needed. I left without that work because of what I was quoted. $4746.16 for a long list of unnecessary but necessary work. Why? To take advantage of someone who was scared, already stressed and needed the work? Should call yourself Stress Inducing Auto Car... read more
Business response:
Hey Jessica! I checked through all our records and couldn't find you in the system. I also tried looking for cars around the time of the review and nothing came back matching this scenario. Are you sure you left the review for the right location?
They mailed out a coupon for an oil change that expired on 9-1-25 Labor Day and it was a holiday. So I called on 9-4 but it had expired. They said, no worries we will grant you the coupon it's only a few days late. So I make appointment show up and they say oh sorry we can't grant you the coupon but we will do oil change for 30.00 more. Wow Just wow. Very poor Customer Service not to mention the attendant could care less.
Business response:
Hey Vilma! Sorry to hear about this experience. We generally do not accept coupons, but if someone had told you that we should have honored it. I apologize for any inconvenience this may have caused you.
We took our Ford f150 to the shop for a rough idle. They did an inspection and found we needed a few things fixed in addition to the original problem. That was great. We approved the work. They had to keep the truck over night and then the next day they sent me an estimate stating that the caliper broke when they were fixing the brakes and said I was responsible for the repair. Which was 600 bucks more. I agreed, but the called back to communicate my frustration with this. I felt like it was NOT my fault the caliper b... read more
Business response:
Hey Dana! This is the manager over at Stress-Free Auto Care in Orangevale. Me and the service advisor who helped you yesterday were talking this morning about the vehicle. I understood your point of view when we discussed it. While we know that on older vehicles with higher mileage, it is common for parts to fail when taken apart, I agreed that we should have taken care of that for you. We had reached out this morning to offer a refund on the caliper replacement, but it went to voicemail. If you would still like to take us u... read more
I needed a splash shield under my car, I talked to Charles who gave me a quote for a little over $300 which was about $75 less then the dealership. I called a few days later to let them know that I was ready to book and that I had gotten a mailer with a discount of $50 off for over $300 they said yes I could use the coupon, I booked an appointment for the 05/17 at 10 am, when I went in Charles handed me the quote that was $438 I let him know that was not the quote he gave me and that I told him why would I take this when he ... read more
Business response:
We understand your frustration with the pricing confusion, Jill. This experience doesn't reflect our standards. I've looked up both the original quote and the one given on the day off, and they are the same. It seems there was just a miscommunication.
Stress Free Auto Care lived up to its name. Went in for work regarding AC/Heater not working properly. Charles was my service rep. who worked with me to get my trucks AC system fixed. Problem was found & necessary repairs were done. This was customer service at its best. Note: Took my truck to another auto shop four days earlier for same repair was charged a large fee. Went back to this auto shop with diagnostic result from Stress Free Auto & got my money back. I'm old school where a firm handshake & honesty are hard to find... read more
Business response:
Thank you so much for sharing your experience! We're thrilled to hear that Charles and the team provided top-notch customer service and got your truck’s AC system working properly. It’s frustrating when a repair isn’t handled right the first time, so we’re glad we could help you get the correct diagnosis—and even more glad that you were able to get your money back from the other shop! We truly appreciate your kind words about honesty and integrity—we believe those values should never go out of style. Your recommendation m... read more
Really quick turnaround on my oil change and a pretty good price. No waiting for service.
Business response:
So glad to hear about your great experience! We’re happy we could provide a quick turnaround on your oil change at a price you’re happy with. No waiting and efficient service is exactly what we aim for. We’ll be here anytime you need us—have a wonderful Stress-Free day!
I have tried every phone number associated with your business and they either come back as invalid numbers or busy. I would like to try you guys out but there is no way to get a hold of you. Very frustrating. My NBR is 9169671376.
Business response:
Hey Kathryn! I'm sorry you haven't been able to get through. I just tried the numbers listed on our Yelp page and our google page. They both ring through to the shop. Please call those numbers if you are looking for assistance and we'd be more than happy to help.
I love the quality of service, the fair price, and the timely communication. My mechanic George has years of experience and expertise.
Business response:
Thank you for the wonderful feedback! It’s so great to hear that you loved the quality of service, fair pricing, and timely communication. George will be thrilled to know his experience and expertise made a difference for you—we’re lucky to have him on the team! We’re here whenever you need us and look forward to helping you again. Thank you, and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 434 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 4:00 p.m.