Suburban Animal Hospital

J C. 

on Yelp

7 years ago

Very nice people with extremely questionable hospital hygiene. My cat has had two annual checkups here and has gotten sick after both visits. On my first visit I was surprised to see used towels/blankets covering the exam tables, which I'd never seen at an animal hospital before. The day after my cat's checkup, she started vomiting with diarrhea and was sick for four days. During her second checkup she was in excellent health. The following week she almost died. She stopped eating, could barely walk, had dripping eyes an... read more

Mutz Y. 

on Yelp

7 years ago

Very bad place SUBURBAN ANIMAL HOSPITAL only wants to take the money from people. Front counter old woman was rude and nasty. She act like she is the doctor. They won't let me speak to veterinarian unless bring my dog. Please beware this ANIMAL HOSPITAL that will not save your pets life. 

A P. 

on Yelp

8 years ago

I love Dr Boyd and Dr Rohm, and some of other vets here. My reason for the bad review is that most of the front desk staff are not great (there are some exceptions). We like to see a particular vet for consistency of care and have on multiple occasions been booked with a different vet despite voicing our preference at the time of booking--then showing up to be told the vet we thought we scheduled with us not in that day (even though the confirmation call was for the correct vet). I don't understand why this has to happen r... read more

Aidi A. 

on Yelp

9 years ago

Don't bring your pet here. My cat is dead and his death was preventable. I brought my cat here because he was not urinating in the litter box. Dr. Rahn said it was most likely due to a behavioral issue and left it at that. The next day my cat urinated blood. I called her and she said that most likely his bladder was inflamated and give me pain killers. I asked her if he should be tested and she didn't think it was necessary. Fast forward 3 weeks and now my cat is dead due to kidney stones. I can't believe I trusted the... read more

Dave S. 

on Yelp

11 years ago

Dr. Schrader is great but the front desk and appointment people are totally incompetent. I have had problems caused by them twice. Today, I had an appointment at 10:00 but the person I made the appointment with put it into the system as 11:00. I had written it down and put it into my phone as I made the appointment. Then when I arrived today, the desk person looked at me like I was stupid for arriving 1 hour early and then ignored me. Second front desk problem. Never had these issues when I took my previous dog to Pender. 

Jennifer T. 

on Yelp

11 years ago

My family has been taking our Labradoodle to Suburban Animal Hospital for over 3 years. Today, we had a very poor experience. We made an appointment over 2 months ago to have a "teeth cleaning." We were told to drop our dog off between 7 and 9 am. I dropped my dog off at 7:50 am. I was then told my dog would be put under anesthesia and that I would receive a call in the morning with the status of her treatment and an update on when I could pick her up. I received no call all morning and into the early afternoon. I called... read more

Brian M. 

on Yelp

12 years ago

Vet staff: decent/mediocre, administrative staff: in need of extreme improvement. Unfortunately, much of your interaction is in the administrative realm- phone calls, scheduling, records management, billing, etc. I've raised two puppies under the care of SAH and have been lucky- never any serious health problems, so I can't comment as to veterinarian expertise beyond the scope of routine exams. I do feel the vet staff employ the "nickel and dime" business model- servicing all of your needs in one visit and very quick to s... read more

Caroline O. 

on Yelp

12 years ago

Dr. Casper was very helpful and kind however all of the front desk staff was rude and made me feel unwelcome. When I called in after my dog had a procedure with a quick question the receptionist answered in one word and then hung up before I had a chance to ask another question. I would recommend Dr. Casper but not the clinic. 

Joanne B. 

on Yelp

12 years ago

When we first got our first dog, we used to take him here, now that we two dogs we have since switched vets. A couple of cons: the parking lot(s) is small and can get crowded at times. The vet techs/people behind the desk can come off as snarky and "know-it-alls" which I didn't appreciate when had questions. Whenever we would take our dog in he would see a different vet every time so I felt like there was no continuity in care. One time when the my dog was having some skin issues the vet pulled out some type of vet encyclope... read more