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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
It shouldn't take 3 hours for an oil change and tire rotation, especially when having an appointment time made in advanced. My vehicle wasn't even washed when I got it back. I had an appointment for 8:30, was checked in at 8:12, but didn't get my truck back for nearly 3 hours. Also I called ahead and asked about the cost of having a 12 volt and usb plugs put in the existing outlets in the Lariat BED and wasn't able to get that information.
Business response:
We appreciate your feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
I made an appointment to see a car the next day however, when I arrived the dealership had raised the base price $100 more than the price online as well as added additional costs for a Lojack and paint protection they stated could not be undone. The car was now $2500 more than the price online. They also snuck a $2000 service contract in by manipulating the conversation into "payments" and not price. I emailed the GM about this and received no response. Deceit must be their normal practice!
Business response:
We'd be happy to go over your financial contract in greater depth as we strive for transparency in our business dealings. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to discuss this further.
Damage my truck and tried to not even tell me about it and the Service Manager is a real POS!!!
Business response:
We take damage claims very seriously. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Took it in to have repair done. Was told it was fixed even though they didn't do anything with it.
Business response:
Were a bit confused with this feedback and we want to understand these comments further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
No communication with service rep. Took to long to fix and not very worried about the care of the vehicle.
Business response:
Were disappointed to hear this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
My service rep horrible, car sat there 3 days no work done to it. Very poor service. Had to drive there to get a few things done to it. Picked up car monday with check engine light still on. Called, nobody cared no follow up no we apologize
Business response:
Were disappointed to hear this as this is not the level of service we want to deliver to our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
my repairs for "check engine" light, and "passenger airbag" light has cost me $10k - more than the car is worth. Guess I'm stuck with it for a while, now. The check engine light prevented me from passing the "emissions" test.
Business response:
Were disappointed to hear the issues with your Lincoln Zephyr. Should you have any concerns related to your service work performed, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
The manner in which this dealership processed the recall for my 2017 Ford Fusion was incompetent. The time it took Ford to get the necessary parts to the dealership, supply chain issue supposedly, was not the dealership's issue but the incompetent recall process certainly was. After calling for months I was able to schedule an appointment, told it could take two days and that was IF the parts were available. WHAT? What's the point of an appointment then? Called back to speak to my service guy to question this. He said I they... read more
Business response:
We understand and share in your frustration with getting your recall processed and appreciate your patience. Unfortunately to get this recall work performed the vehicle must be in our possession at the dealership for us to verify the VIN, mileage and inspect the part to be replaced. Because of significant delays in availability and shipping of parts globally your specific VIN must be verified for the recall and at that point the part is ordered. While this ensures the recall is being performed accurately this can cause unacc... read more
Went in for an oil change and came out with my steering wheel not centered and alignment off
Business response:
We would like to speak with you to get additional information about what you are experiencing so we can look into this further as an oil change and tire alignment are in no way connected. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,519 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.