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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
2 years ago

The service was great. The service department was really helpful 

Business response:

Thank you for dedicating your time to share your feedback! We're delighted to hear that you had a positive experience with our business. Should you need assistance in the future, don't hesitate to reach out. Feel free to contact us anytime for any questions or inquiries you may have. We look forward to serving you again! 

2014 FORD ESCAPE SE Owner's profile image
2014 FORD ESCAPE SE Owner 
2 years ago

Good respond, job well done. 

Business response:

Thank you for dedicating your time to share your feedback! We're delighted to hear that you had a positive experience with our business. Should you need assistance in the future, don't hesitate to reach out. Feel free to contact us anytime for any questions or inquiries you may have. We look forward to serving you again! 

2018 FORD ESCAPE S Owner's profile image
2018 FORD ESCAPE S Owner 
2 years ago

Excellent service. They worked with my warranty to get me the best price. :) 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2016 FORD ESCAPE S Owner's profile image
2016 FORD ESCAPE S Owner 
2 years ago

Excellent and professional service. Recommend Surprise Ford. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 LINCOLN NAVIGATOR L RESERVE Owner's profile image
2018 LINCOLN NAVIGATOR L RESERVE Owner 
2 years ago

The service was OK but took longer than I would have liked. The delay was explained as having to wait of shipment of Trans Pan Gasket and shortage of experienced techs. Car was tied up for about a week for what I would consider to be normal service. Service manager Steve did the best he could considering the shortage of Help problem. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD EXPLORER XLT Owner's profile image
2018 FORD EXPLORER XLT Owner 
2 years ago

Service was satisfactory. Service advisor arranged for Uber since it was a several hour appointment. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2021 FORD F150 SUPERCREW Owner's profile image
2021 FORD F150 SUPERCREW Owner 
2 years ago

Very good. Drop off service and on time pickup was great. Thank you! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2023 FORD MAVERICK XL/XLT/LARIAT Owner's profile image
2023 FORD MAVERICK XL/XLT/LARIAT Owner 
2 years ago

The service went well my appointment was on time . My only problem was why does it take two hours to do an oil change and tire rotation.could go to Jiffylube and be out in 30 minutes. I am sure there might be other things you do but it is not stated on the service report. Thank you for the first oil change on my truck but I am not sure if I want to wait another 2 hours for another one 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2023 FORD F250 SUPER DUTY Shopper's profile image
2023 FORD F250 SUPER DUTY Shopper 
2 years ago

Great sales staff!! Top notch. They all went above and beyond to get this deal done. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.