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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,068 reviews
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Marcus A.'s profile image
Marcus A. 
2 years ago

It was great. They fixed the recalled airbag situation, and I was on my way within 2 hours. They were awesome at the surprise ford dealership.. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD ESCAPE SEL Owner's profile image
2020 FORD ESCAPE SEL Owner 
2 years ago

Evan, our service advisor, is the best! Appointment was completed in time promised. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
2 years ago

Very happy with service, very thorough and got it done in a timely fashion. Service guy very nice and understanding. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2016 FORD EDGE TITANIUM Owner's profile image
2016 FORD EDGE TITANIUM Owner 
2 years ago

Service advisor was very courteous and professional. Very quick to sign in. Service was a recall issue and was handled very effiently. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 VOLKSWAGEN PASSAT SE Owner's profile image
2017 VOLKSWAGEN PASSAT SE Owner 
2 years ago

The guys over at surprise ford are outstanding! Thank you Jesse and Nicky you went above and beyond our expectations 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD FLEX LIMITED Owner's profile image
2019 FORD FLEX LIMITED Owner 
2 years ago

IT WAS GREAT NO PROBLEMS EVAN WAS THERE ALL THE WAY. HE EXPLAINED TO US ALL THAT WAS DONE TO ARE CAR. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
2 years ago

all the work was completed as promised in a very professional manner 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2013 FORD ESCAPE TITANIUM Owner's profile image
2013 FORD ESCAPE TITANIUM Owner 
2 years ago

Great Service was done at a reasonable time keep up the good work 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 MERCEDES-BENZ GLA250 Shopper's profile image
2020 MERCEDES-BENZ GLA250 Shopper 
2 years ago

Easy process with being pre approved with my bank. However not everyone was warm and friendly which effected the experience at this dealer ship. I like my car! 

Business response:

Thank you for the positive review! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,068 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open tomorrow at 9:00 a.m.