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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,069 reviews
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2011 FORD EDGE LIMITED Owner's profile image
2011 FORD EDGE LIMITED Owner 
2 years ago

Had to return to complete set up of camera. Professional staff. Very clean shop. 

Business response:

Thanks for the feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future. 

2019 FORD FUSION TITANIUM Owner's profile image
2019 FORD FUSION TITANIUM Owner 
2 years ago

Easy appointment time an fast sevice. Reasonable price 

Business response:

Thanks for the feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future. 

2018 FORD EDGE SE Owner's profile image
2018 FORD EDGE SE Owner 
2 years ago

Professional, great customer service and the only place I will take my car for service 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 LINCOLN MKC SELECT Owner's profile image
2018 LINCOLN MKC SELECT Owner 
2 years ago

Fantastic service explained everything in detail so I was informed of what was being done did not oversell services I thought I needed but didnt 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD F150 SUPERCREW Owner's profile image
2019 FORD F150 SUPERCREW Owner 
2 years ago

Very professional and good mechanics advisor is on point 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD ESCAPE SE Owner's profile image
2020 FORD ESCAPE SE Owner 
2 years ago

Once you can get into the shop they do a good job. It took over 2 weeks to get an appointment and then the recall part I took it in for wasn't available so still have to take it back again. I would like to take it in for the oil changes but they want $79 to just change the oil when you can get it done anywhere else using good oil for under 40. Their check in and check out is good and easy and the service people are very friendly so if they could just get you in sooner and have the part I would give them a 5 star rating. They... read more

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Geoff F.'s profile image
Geoff F. 
2 years ago

The service was great! Our service agent reprogrammed the passenger window too that stopped its irratic behavior. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2012 LINCOLN MKZ HYBRID Owner's profile image
2012 LINCOLN MKZ HYBRID Owner 
2 years ago

What an amazing experience!! This team was perfect in every way. They accommodated time to do test drive late in evening. The purchase process was smooth and quick as welll. Cheers to Surprise Ford!!! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2003 FORD MUSTANG GT Owner's profile image
2003 FORD MUSTANG GT Owner 
2 years ago

Routine service appointment, handled efficiently in about an hour. Made recommendations for two additional tasks that I will schedule another time. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,069 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 9:00 a.m.