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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.17,778 reviews
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2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
2 years ago

Great Service! Asked if I wanted a wash too! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2023 FORD EXPLORER LIMITED Owner's profile image
2023 FORD EXPLORER LIMITED Owner 
2 years ago

Better than expected. I was told it could take 24 to 48hrs due to recall. It was done in less than 24. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2021 FORD EXPLORER ST Owner's profile image
2021 FORD EXPLORER ST Owner 
2 years ago

The Service Writer was excellent he is at the top of the game. The shop itself is a bit suspect in diagnostics..trouble shooting, May be lack of experience. 

Business response:

We'd like the opportunity to speak with you regarding your experience and answer any questions you may have. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further. 

2023 FORD BRONCO BASE/BIG BEND/BLAC Owner's profile image
2023 FORD BRONCO BASE/BIG BEND/BLAC Owner 
2 years ago

Amazing customer service!!!! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2014 NISSAN VERSA S/S PLUS/SV/SL Owner's profile image
2014 NISSAN VERSA S/S PLUS/SV/SL Owner 
2 years ago

Evan was prompt and courteous. Very good experience. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2012 FORD F150 SUPERCREW Shopper's profile image
2012 FORD F150 SUPERCREW Shopper 
2 years ago

Colton got me a great deal and the owner was very nice 

Business response:

Thanks for the positive review on your experience, and congrats on your new truck! 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
2 years ago

Wonderful service! Dave Greathouse, my service guy always provides excellent customer service! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
2 years ago

Excellent. Joe H., the service advisor, is the reason everything went well. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
2 years ago

Evan was the absolute best and take great care of me and my car. He's exemplary of top level customer service! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 7,778 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.