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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2021 FORD RANGER XL/XLT/LARIAT Owner's profile image
2021 FORD RANGER XL/XLT/LARIAT Owner 
2 years ago

Great considering that it was a last minute service request. Had a bad battery still under warranty that needed replacing. Found this out late in the afternoon. Called and they were able to squeeze me it and get a new battery installed. Always had good service at their shop. Waiting area is room and clean. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD EDGE TITANIUM Owner's profile image
2018 FORD EDGE TITANIUM Owner 
2 years ago

Very happy with the service department and service advisor. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2011 FORD EXPEDITION LTD Owner's profile image
2011 FORD EXPEDITION LTD Owner 
2 years ago

Zack is a excellent Service Writer and extremely helpful with his years of experience 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 FORD EDGE SEL Owner's profile image
2015 FORD EDGE SEL Owner 
2 years ago

Every one is very nice and professional Thank You 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2017 FORD F250 SUPER DUTY Owner's profile image
2017 FORD F250 SUPER DUTY Owner 
2 years ago

This was my second visit, and I had a different advisor this time. Thank goodness my first experience was very disappointing. This time was a whole new experience. Joe was my advisor and he answered all my questions,and even called me to let me know 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2018 FORD ESCAPE SEL Owner's profile image
2018 FORD ESCAPE SEL Owner 
2 years ago

Good service and dealer provided all information on the used car we purchased. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2014 FORD ESCAPE S Owner's profile image
2014 FORD ESCAPE S Owner 
2 years ago

Folks at Surprise Ford took care of any safety recalls and maintained my vehicle. Special thanks to Amil 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 FORD FUSION SE Owner's profile image
2015 FORD FUSION SE Owner 
2 years ago

Great Service Advisor...David 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
2 years ago

Service was excellent . But my recall was once again delayed because of no parts.this has been going on for over a year. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.