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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,069 reviews
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2022 FORD F350 SUPER DUTY Owner's profile image
2022 FORD F350 SUPER DUTY Owner 
2 years ago

My service person, Joe H, was great in trying to get my trucks computer updated. The oil change and tire rotation were done quickly, the BCM update took 5 days. The problem came when Ford technical services was not able to provide a simple update through their computer. It takes 10-20 minutes to load new software into my home computer and 5 days for Ford to update a processor. There is no reason, unless the BCM is broken, that software updates should take more than a few minutes. The software needs to be readily available an... read more

Business response:

We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 to address your concerns further. 

2019 FORD EDGE SEL Owner's profile image
2019 FORD EDGE SEL Owner 
2 years ago

Great service and wonderful staff! The service department is welcoming and has good coffee. Good job! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD EDGE TITANIUM Owner's profile image
2018 FORD EDGE TITANIUM Owner 
2 years ago

Is very good service Would recommend to everyone That has a Ford 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
2 years ago

I am very happy with the service at Surprise Ford the serviceman Dave was very nice and informative I got the vehicle back when he said and everything went fine I will be back again for my next service 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2022 FORD MUSTANG GT Owner's profile image
2022 FORD MUSTANG GT Owner 
2 years ago

Oil change as expected in a reasonable amount of time 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD FIESTA S Owner's profile image
2019 FORD FIESTA S Owner 
2 years ago

Very kind and courteous. Excellent job! I like Surprise Ford very much. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2001 FORD EXCURSION XLT Owner's profile image
2001 FORD EXCURSION XLT Owner 
2 years ago

Dave got me taken care of w/o an appt. He attempted to save me money by recharging the battery and when it dies a few days later he got me taken care of within 2 hours! He is a great service manager. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2016 FORD F150 SUPERCREW Owner's profile image
2016 FORD F150 SUPERCREW Owner 
2 years ago

Accomplished on time. The throttle body was replaced because it was sticking closed. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Rayrichardson R.'s profile image
Rayrichardson R. 
2 years ago

This dealership did a great job with my 2012 F150. They did the Works package which is changing the oil, check all fluid levels and multi point inspection. Also rotate the tires! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,069 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 9:00 a.m.