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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
After I bought what I thought was exactly what I was looking for, I noticed a cold start tick in the engine. After internet investigation, I found out it was an issue in my model year with cam phasers. I called my sales guy (Dan Doncea). We discussed and he took it up-stream to the Service GM (Anoeil Azar). We has an open discussion and bottom line he said the Dealership will take care of the cam phasers. I took the truck in a week or so later and they fix the issues. Nice and quiet as it should be. Very happy with Surprise ... read more
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
It was excellent. Evan and the service team took great care of me.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Everything is great going through surprise Ford John Williams is a great sales person very helpful I would give him an A+ very courteous he has been trying to get the office to send my paperwork for days I have not received a stitch of paperwork email post office nothing I do not have paperwork on my warranties or the papers I signed when I received the truck from John
Business response:
We'd like to assist you with this. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
The staff were very helpful and communicated well with me.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Good service Recommend to others
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Good job and efficient service
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Dave is always awesome. He keeps me informed of progress. Surprise Ford is terrific!!
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Perfect service and amazing customer service
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
I purchased a service plan I don't feel it was worth it
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss any concerns regarding your recent service appointment further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,533 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.