SYNERGY HomeCare

4.7

Location details

85284, United States

Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	12:00 a.m. to Midnight
Sun	12:00 a.m. to Midnight

4.712,213 reviews

Select a rating

Anonymous_268

6 years ago

I am a past client of this provider They could have been more trained on how to take care of a person who is bedridden. They sent people who didn't know how to change Depends. We had to train them how to change the diaper. It was like we were doing a lot of the work by showing them. There needs to be consistency.

Business response:

I am sorry to hear you were disappointed in our service. Please reach out to me at your earliest convenience so we can discuss this in depth and we can make it right. We want to make sure your loved one gets the best care. Thank you, Diane Baker

DMpls

6 years ago

Other We were told no problem with care givers weekday mornings, most weeks we are on the schedule for one day. On rare occasions, 3-5 days are covered. The excuse:not enough employees. Aides leave early, would not do light work if it doesn't directly involve patient. Paperwork has been lost, cannot get insurance reimbursement without it. Months have passed. Not a good experience. Very unprofessional. Unreliable.

Business response:

Thanks DMPLS. WE appreciate the feedback and apologize for the mishaps. No excuses. We've revamped our entire office team and can assure we have fixed these issues.

Judith A_2

6 years ago

I am a past client of this provider They couldn't do the job of cleaning. They could make the definition of their services more clear.

Janice D_8

6 years ago

I am a current client of this provider The caregivers are awesome, but the company itself is poor. The administrative staff is terrible. They need to have better communication and better scheduling.

Sherry H_2

6 years ago

I am a past client of this provider They could have provided consistent and trained caregivers from the beginning. They should tell the clients what to expect. They should tell them that it is going to take a few months to deliver a consistent care team instead of saying that they have one ready. They should make sure the caregivers are adequately trained.

Business response:

Hi Sherry. Thank you for your feedback. We appreciate any and all. Sometimes it does take a little longer to get the team in place. We're pretty good at matchmaking but by no means perfect. Please call the office.

Pam L

7 years ago

I am a past client of this provider My loved one got attached to a couple of his caregivers that went above and beyond for him. For the most part, knowing that he had someone there and wasn't alone was the most helpful.

Jeana C

7 years ago

I am a current client of this provider Sometimes the caregivers who fill in when my usual live-in caregiver takes time off aren't as caring. My mom is handicapped and needs someone to assist her with everything.

Nancy B

7 years ago

I am a past client of this provider SYNERGY HomeCare could probably meet others' needs. I was satisfied with their services. The services helped because I had to have my father bathed in some way. The services took that pressure off of me. I knew he would get a bath a couple times a week.

Richard J

7 years ago

I am a current client of this provider I would be likely to recommend SYNERGY HomeCare because of how courteous and efficient the caregivers are. The services are not needed everyday, but when I do get them they are helpful.