SYNERGY HomeCare

4.7

Location details

85284, United States

Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	12:00 a.m. to Midnight
Sun	12:00 a.m. to Midnight

4.712,213 reviews

Select a rating

Anonymous_5147

4 years ago

I am a past client of this provider We only used them for a week. They need to have trained aides.

Anonymous_5172

4 years ago

I am a current client of this provider They could treat me like I am a priority to them. The agency has to treat a person like they really want their business. They need to treat me as a priority.

Business response:

Dear Anonymous_5172, I am disappointed to read this as all of our clients are important to us. Please reach out to me so I may understand more how you are feeling. Thank you and stay well. Diane

Anonymous_5229

4 years ago

I am a past client of this provider They shouldn't leave their clients unattended. I have been in so much pain. My house is a mess. The aides could be vaccinated.

Business response:

I am so sorry that you had a negative experience with one of our caregivers. Please know that you can always contact the office to have an aide replaced or to make us aware of any issues you are having. All of our caregivers are vaccinated.

Margo Q

4 years ago

I am a past client of this provider They needed to make sure they sent caregivers that were helpful. The caregivers didn't know what they were doing. They need to be trained.

Business response:

Hello Margo - Thank you for your feedback. I am apologetic that your experience with our agency was not satisfactory. I can assure you that we do extensive training with our Caregiver team as is required by the State of Illinois. Training is conducted in the office and at home if needed. We ask for open dialogue so we can address any client concerns allowing us to support or replace the Caregiver. Thank you, Paul Fisher Agency Owner

Shirley K_11

4 years ago

I am a past client of this provider Caregivers need to know what their duties are, and should not need to be told what tasks to complete and each step to make. They should know what chores to complete on their own without direction. They should improve the way they speak with the clientele. They talked down to me, and not like an adult.

Ryan M

4 years ago

I am a past client of this provider It was terrible service. They need better providers. They need to have higher-quality caregivers. When the caregiver was introduced to me as one of the best ones they had in our area. It wasn't a good representation of their best.

Business response:

Dear Ryan, With all clients current and past we take your feedback seriously. Feedback is appreciated and acted upon. In this case I have reviewed the situation with my team and the feedback is that the Caregiver does in fact have a high approval rating from past client feedback and we feel confident introducing her to clients going forward. Without a doubt matching Caregivers and clients is not always a guarantee and I do see that as the situation here. There can be a multitude of reasons why some are not going to be compat... read more

Kyle M_1

4 years ago

I am a past client of this provider We had to come home early because the caregiver gave up. They could have provided us a better caregiver. The manager visited and said that they sent their best caregiver.

Business response:

Dear Kyle, We wish we had success in helping your family but unfortunately did not. The Caregiver was well briefed and was introduced to what we all believed was a case she could handle as our Lead Caregiver. After some time she felt there were serious safety issues and she called for support. Thank you for your feedback as we review all comments and feedback in our team meetings so we can assess and best support families going forward. Regards, Paul Fisher Owner SYNERGY HomeCare

Bill H_12

4 years ago

I am a current client of this provider They provide me with a caregiver. They charge 3 times more than what they pay the caregivers.

Helen W_8

4 years ago

I am a current client of this provider They don't have the ability to do it. The people are not trained. It's not a great relationship. They left me alone and then blamed, me, the customer.