SYNERGY HomeCare

F-Word 

on Caring

5 years ago

I am a past client of this provider The caregivers (for the most part) were wonderful, loyal and hard working. However, the owner will take advantage of you by gaining access to your bank account and then "mistakenly" billing you for double the contracted price. Then, when you fire him, he curses you out, calls you crazy, then shows up at your home screaming at you until you have to call the police. This company is bad news. 

James B_28 

on Caring

5 years ago

I am a current client of this provider I thought it was going good until a couple of days ago. They need to be consistent, because it takes time to train somebody new. It gets pretty frustrating to keep doing it myself week after week. My cleaning guy did not get here, and they have not provided anyone. I am in a dire need of someone.They have done this in the past at the beginning, too. 

Alisa J_1 

on Caring

5 years ago

I am a current client of this provider My father has actually declined significantly since using them. I need them to do what I contracted them to do, which was to have a consistent caregiver trained in dementia. If they can't do what I request, I need them to be up front with me about it. They need to actually have someone that is trained in dementia care like they said they did. They also need to have consistent caregivers, which is what I requested. They need to show up on time. When there is a new caregiver, they need t... read more

Renee W_2 

on Caring

5 years ago

I am a past client of this provider They could be more consistent with the caregivers. They had time issues. They also kept switching providers. They would send a different one every time. 

Taylor Family 

on Caring

5 years ago

I am a past client of this provider I cannot even rate this company because they are so poor in quality, but had to mark something, so I gave them 1 star when it should be no stars. We hired them to care for my mother-in-law, however, what they told us and what ended up happening was two completely different things. They talked about how there would be a team and a team lead for her. That happened for about a month or two. After that it went downhill. We asked them to take care of my Mother-in-Law and treat her right. What w... read more

Anonymous_2732 

on Caring

5 years ago

I am a past client of this provider The caregiver was argumentative, and at one point, was even physical with her. They wouldn't listen to her. They need to listen the clients. They didn't listen to my mother's comments and complaints. 

Rebecca B_6 

on Caring

5 years ago

I am a past client of this provider They could have been screening better to see who is actually interested in care, and they could focus on mental health more instead of just physical stuff. They could have delegated instructions better to their staff. I would give instructions to a staff member's boss, and the staff wouldn't be clear on the instructions. 

Tina F_2 

on Caring

6 years ago

I am a current client of this provider I should be getting fifteen hours of services, but I'm only receiving six hours. I was in the hospital for a few weeks, and I've been home for a week, but now, I only receive services from the agency a couple of days a week. 

Anonymous_2625 

on Caring

6 years ago

I am a current client of this provider The first caregiver that came didn't help at all, but the sub that they sent never sat down. I wasn't happy with the caregivers because they sent a 20 year old. She would be here for a day and then not come back for a while.