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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have enlisted TaxRise to help me with my taxes to No Avail. I am paying $5700.00 (at ****** a month) and getting no value for my payments. I constantly have issues contacting them, and My case Manager has always been changed without notification. They provided me with Transcripts that were in error and put it on ME to correct.The lack of follow-up and updates is horrible. It has now put me in a predicament where if they had acted or even followed up with updates could have potentially ceased further action from occurring.T... read more
Business response:
Thank you for providing your feedback. We are sorry to hear that you have not been satisfied with our services. Our goal is to provide the best possible experience for each of our customers and we apologize if we have fallen short in this case. I have forwarded your case to our client assurance team and they will follow up with you shortly.
They basically stoke our money and not helped us one bit we are still getting letters from the irs. They won't let us out of our contract. Stay away we are about to start legal proceedings against them for breach and fraud ************
Business response:
Thank you for taking the time to leave a review. We're sorry to hear that you have not had a positive experience with our company. Our goal is always to provide the best possible service and support, and it sounds like we have fallen short of that goal in your case. We would love to speak with you directly to try and resolve the issues you are experiencing. I have already forwarded a ticket to our client assurance department and they'll be reaching out to you shortly.
I acquired them back in March of 2021 and have had nothing but lack of communication when it comes to my case. My original case manager disappeared without notifying me. My second case manager lacked communication to the point I had to escalate to his boss and now his boss took 3 weeks to return a callback to me about my case. The lack of follow up and update is horrible. It has now put me in a predicament where if they had taken action or even following up with updates could have potentially ceased further action from occur... read more
Business response:
Thank you for your review, *******. We're sorry to hear that you have had a negative experience with our company and that our lack of communication has caused you further issues. We take cases like yours very seriously and are disappointed that it took so long for us to get back to you. I have forwarded your case to our client assurance team and they will reach out to you shortly.
I first contacted Tax Rise to see if they could do something different than my CPA. They promised my initial $500 would be refundable IF their investigation proved they could not perform additional services/offer a different tax return than what my CPA could provide, to which I agreed. However, when they gave me the results of my investigation, I then said they didn't sound very different than my existing services. After a very lengthy argument with more than one associate that I would get back with them after speaking with ... read more
Business response:
Thank you for your review. I'm sorry to hear that you had a negative experience with our company. Our goal is always to provide the best possible service for our clients. I have forwarded your case to our client assurance team so they can look further into this. They will be reaching out to you shortly.
This company is really misleading people. They mislead you about the very small chance of getting into the *** tax saving programs. If you do not qualify all they do is set up a installment program with the *** which you can do yourself. I'm paying this company $4000 for a installment plan that I could of done myself for free. Watch out for TaxRise. Fraudulent practices. Buyer beware.
Business response:
Thank you for your review and we're sorry to hear that you feel mislead. Our goal is always to provide the best possible service and advice to our clients. I have forwarded your case to our client success team and they will be reaching out to you shortly.
TaxRise charged $750 to start the process of resolving my tax issues with the *** After 10 months with little contact and zero recommendations I asked for a full refund They first offered $150 then a week later$250 to settle my complaint I refused both offer because they did not do the work They hire telemarketers to prospect for their so called tax pros The telemarketers are driven by commissions not on providing a resolution to your tax issues Save your money hire a real tax attorney!Thanks for nothing TaxRise!
Business response:
Thank you for your review of TaxRise. We are sorry to hear that you were not satisfied with our services. We would like to offer our sincerest apologies and would like the opportunity to rectify the situation. Therefore, I have forwarded your case to our client success team who will be reaching out to you shortly!
Rather poor in customer service and shady operations. They never respond to an email. They will send you a text message but it will not provide an update about the current affairs. Sometimes the text message will come from an office assistant who knows nothing about the case. She may just be responding to a phone call that came in. She is just responding to your call.There are some good agents at Tax Rise however. My complaint is not about many of the staff. But, I do have issues with their company business model and busines... read more
Business response:
Thank you for your review of TaxRise, we appreciate any feedback as it helps us improve our services. I'm sorry to hear that you have had a negative experience. I have forwarded your case to our client success team who will be reaching out to you shortly.
I expected Tax Rise to help me negotiate with IRS. I underpaid my taxes and now with all the interest, I owe $20000. Im a retired teacher, single. My taxes are easy to do. I get no communication from this company for months. I do not know who my case manager is because I now have two who dont communicate. I could have done my own income tax on an app. I wanted lawyers, tax experts to intercede with the irs.
Business response:
Thank you for your review of TaxRise, we're sorry to hear that you're unhappy with our service. Our goal is always to provide the best possible experience for our customers and help them resolve their tax issues as easily as possible. I have forwarded your case to our client success team and they will be reaching out to you shortly.
When we first contacted Taxrise, they were very nice and easy to get a hold of. As time progressed, we were still paying them and sending them any letter we received from the *** as they requested. Every week we were getting emals from them saying "more documents needed". I would email them back to ask them what documents were they refering to and they would never respond. We started calling them and they said that we have to make an appointment with ********************************* who was our case manager. We made an appo... read more
Business response:
Thank you for choosing TaxRise, *******. I'm sorry to hear that you had some trouble getting in touch with us and that your case manager didn't call as scheduled. I'll make sure to follow up with him and our client success team, who will be reaching out to you shortly.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.