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TaxRise

4.6

About this business

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.612,928 reviews
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Sandie K.'s profile image
Sandie K. 
3 years ago

Tax Rise Is TERRIBLE!! We were blown off multiple times by the *********** claim they are tax professionals, they changed our person of contact 6 times in a year. No one ever called when they said they would. Messages would go days without being answered. Deadlines were near impossible to meet. They told me NOT to contact the **** but when I had questions they were unable to answer. So I did contact the **** and imagine that they are the ones who helped me not Tax Rise. I am livid that we paid these people to help us and the... read more

Business response:

I'm sorry to hear about your experience with TaxRise, our team strives to provide the best possible customer service and I apologize for any inconvenience you experienced. I have forwarded your case to our client success team and they will be reaching out to you within the next three business days. 

Terrence V's profile image
Terrence V 
3 years ago

Tax Rise was unhelpful in my tax situation and dropped the final resolution big time with the *** suspending my passport and threatening liens on my house and nothing being reduced in my tax liability. When negotiating they offered $500 to resolve $80000 in tax liability. I instructed them to offer at least $20000 which they didn't, keeping to the $500 figure which the *** refused. When I paid off the bulk of the tax debt through refinancing my house they were still unable to negotiate a reduction. The amount I owe now is fr... read more

Business response:

Thank you for your review, ********. We take your feedback very seriously and I forwarded your case to our client success team who will be reaching out to you within the next three business days. 

edward k's profile image
edward k 
3 years ago

Do not use this firm to do your taxes I have supplied documents several times I was passed on to several different personal and each stated that they would send me there contact information and none of them did but each one did asked to send in documentation again I had no choose but to set up a payment plan with the *** and no help from TAX RISE INC 

Business response:

Thank you for your review, we're sorry to hear that you had a negative experience with our company. We work hard to ensure that all of our clients receive the best possible service and support. We would like to apologize if we failed to meet your expectations in any way. I forwarded your case to our client success team and someone will be reaching out to you shortly. 

Jessica F's profile image
Jessica F 
3 years ago

SCAM! Paid them $3000 to file one tax return that had a mathematical error and they werent even able to negotiate anything with the **** except a payment plan, which I already had in place with the **** for what they did I could have did myself and paid the money we paid them to the **** I DO NOT recommend tax rise. Contact the *** yourself and set up a payment plan or use another company. Very displeased with their service!! 

Business response:

Thank you for your review, we're sorry to hear that you were not pleased with our services. I forwarded your case to our client success team and they will be reaching out to you within the next three business days. 

Billy B's profile image
Billy B 
4 years ago

Great people to work with working on getting my tax problems resolved 

Sherri C's profile image
Sherri C 
4 years ago

I was never told I would be financing my payments I made a $500 payment and they claim it was $479 now my bank statement shows I paid $500 then I agreed to $112 a month and they show $98 one month I want to know what is going on then they tell me to contact the finance company which I had no idea about them never was contacted by this company. This has been frustrating trying to get answers 

Business response:

Thank you for your review, we're sorry to hear that you've had a negative experience. I forwarded your case to our client success department and they will be reaching out to you shortly with an answers. 

Eugene W.'s profile image
Eugene W. 
4 years ago

We are not satisfied at this time. It been 2 years with no solution and we paid 6500$$. 

Business response:

Hi ******, Thank you for your review. We're sorry to hear that you have not been satisfied with our service so far. I submitted your review to our client success team and they will be reaching out to you shortly. 

Patrick G.'s profile image
Patrick G. 
4 years ago

I reported TaxRise to BBB as a SCAM - which, make no mistake- IT IS! After sending me an email calling me a hero for reporting this, the BBB determined that I should register this as a complaint and/or write a review, but not as a SCAM - which it is! TaxRise will downplay the overwhelming number of BBB complaints and bad reviews on here by claiming that they are such a large company and deal with SO many clients that complaints are unavoidable and are eventually resolved. This is just MORE LIES AND DECEPTION!!! Im warning EV... read more

Business response:

Hello *******, thank you for taking the time to provide feedback. We want to make sure your questions and concerns are addressed and will have someone contact you shortly. Thank you and have a great rest of your day. 

Sandy C's profile image
Sandy C 
4 years ago

I have hired the services of Tax Rise to assist me with my tax resolution on 6/21/21. I paid them upfront for $750. In order for them to start and represent me, I took a loan of $15000 from 2 different loan companies with Tax Rise financing. Their financing group was very aggressive and relentless into trying to have me signed up to this loan promising that Tax Rise will help me solve my problems. I did and still paying monthly of $700/month up to . After months of sending them documents and talking with them, today 4/27/22,... read more

Business response:

Hello *****, thank you for taking the time to reach out to us an provide feedback! We want to make sure that any of your questions & concerns are addressed and will have someone be in touch with you shortly. Have a great rest of your day! 

Frequently asked questions about TaxRise

How is TaxRise rated?

TaxRise has a 4.6 star rating with 12,928 reviews. 

When is TaxRise open?

TaxRise is closed now. It will open on Monday at 8:00 a.m.