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19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first contacted Tax Rise they told me that they could get my back tazes down to almost nothing. I had to pay them $600.00 to start. The rest of their service was financed. Since then which was over a year, the amount that I owe is almost double the amount. They never got it reduced and negotiated a payment with the *** that I don't know if I can pay it. I think Tax Rise is a big rip off.
Business response:
Thank you for your review of TaxRise. I'm sorry to hear that you feel we did not meet your expectations. Our goal is always to help our clients get the best possible resolution with the **** I have forwarded your case to our client success team and they will be reaching out to you shortly to discuss your case.
What a rip off not one cent saved...It cost me to learn my lesson....Once again, a total ripoff
Business response:
Thank you for your review, *****. I want to apologize if you didn't see the value in our service that we have provided you with. Our customers satisfaction is our first priority and we always strive for improvement. I have forwarded your case to our client success team and they will be reaching out to you shortly.
Do not link your bank account to this business!! They are very nice upon speaking with them and get all your information to assist you. Your $500 will be charged **** card. Then they start calling and emailing links to link your bank account to as they explain the irs has this information anyway so tax rise needs it to assist with your tax matters. I cancelled service with them and the calls will not stop.
Business response:
Thank you for choosing to work with our company, we're sorry to hear that you didn't have a positive experience. We take pride in our customer service and would like to help resolve any issues you may have experienced. I have forwarded your case to our client success team and they will be reaching out to you as soon as possible.
I paid **** dollars and it's been two t and no resolution.They keep changing my case managers and never keep my appointments.They are constantly asking for documents that have been submitted over and over I want my money back! They have done nothing to resolve my case.
Business response:
Hi *****, Thank you for bringing this to our attention. We're sorry to hear you've had such a negative experience with our company. We would absolutely like to help resolve your case as soon as possible. I have forwarded your review to our client success team and they will be reaching out to you as soon as possible.
Do not use this company. They did nothing for my tax situation, spent thousands of dollars. Then they made me have a hire payment than the one I already had arranged with the **** I was told in the beginning of it didnt work I would get some form of refund. Did that happen? Nope. And ***** the manager is rude.
Business response:
Thank you for reaching out to us and sharing your experience. I am sorry that we were not able to meet your expectations and provide the assistance you needed with your taxes. We always aim to deliver the best possible service to our customers. I have forwarded your case to our client success team and they will be reaching out to you shortly.
I started with Tax Rise in November of 2021. I was told the process was seamless and that all my tax problems with the *** would be the past. Immediately after agreeing to move forward I was already shocked to know that HAC would be handling the financing which was $2700. The original case manager I got didnt seem to care at all. But when I wanted to cancel everyone from Tax Rise wanted to reach out and assure me . I was given a new case a manger . After sending my taxes to be filed it has been 6 weeks and I keep getting the... read more
Business response:
Hi ******, Thank you for your comment. I understand you concern and I want to apologize for the lack of communication. I have forwarded your case to our client success team and they will be reaching out to you shortly.
On Friday I Taxrise them a deposit for services, Sunday I emailed and texted, my assigned resolution officer stating I did not want to utilize the company and wanted a refund based on the reviews I had seen here and on ******* It has been impossible to reach anyone. They sent me an email to schedule a call with the client success team, which I find ridiculous when all they need to do is refund my money.I did schedule it and they called 3 hours earlier than the scheduled call(I was not available). When I initially spoke with ... read more
Business response:
Hi Myshjua, I apologize for any inconvenience you may have experienced. Please note that our clients satisfaction is very important to us. Moreover, I was able to have a look at your case and saw that an agent has reached out to you already regarding your refund request. Please let me know if you have any additional questions.
I feel as a senior citizen desperate to resolve Tax Debt after a Bankruptcy Discharge necessitated post retirement, I was misled and had $500 taken for no real service. I spoke to a rep. in April and was told after he "checked algorithms" I was qualified for assistance in resolving tax problems. I was also advised not to file 2021 taxes as Tax Rise would "secure an extension". An arrangement was made to pay $500 by end of April , and they would proceed. A reference to further cost was indicated after looking closely at speci... read more
Business response:
Thank you for your review. I apologize if you were not happy with our service and I assure you that our clients satisfaction always comes first. To further investigate your case, I kindly ask you to prove me with your case ID. I will forward your case to the client success team ones I received the information from you. Thank you
Opened a account with tax rise 1/19/2021 to have them help resolve some back tax issues .They put me through their loan company ***************. I have sent paper work multiple times due to getting, reassigned. to many different case workers over the last year just over all run around. Had me talking to a lawyer that did absolutely nothing. I had set up a payment plan with the *** before calling Tax Rise. They told me after after a year of dealing with their B,S that it would only take me six years to pay off the *** with th... read more
Business response:
Thank you for your review. I'm sorry to hear about the difficulties you have experienced in working with our company. We take your review very seriously and therefore I forwarded your case to our client success team who will be reaching out to you within the next three business days.
TaxRise has a 4.6 star rating with 12,928 reviews.
TaxRise is closed now. It will open on Monday at 8:00 a.m.