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Team Bob's Heating, Cooling, Plumbing
- Heating & Air Conditioning/HVAC
- Traverse City, MI
About this business
Location details
1797 Park Dr, Traverse City, MI, 49686, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
See above! <br />
Business response:
We appreciate (deleted member name) critique of our attentiveness to time and responsiveness to his need. As a service company we strive to meet and exceed our customer’s needs and requests. In this situation, (deleted member name) has left out a few details in his complaint. The client called at 10:02am on 3/29/13 he informed the office that he thought that the main shower line was stripped where the shower head attaches. He stated that it has been slow leaking for a few years and he just arrived back from Florida and it wa... read more
Called and was confirmed an appointment from 10 to 2 pm so I took the after noon off to meet with the technician. When confirming my appointment with the awesome and professional receptionist, she indicated that the technician would call when in route. Great. At 2:35pm there had been no contact and so I called to check the status. She indicated that the technicians can get backed up and were running a little later than planned. That can happen, but it would be nice to let the customer know as to keeping the promise that was ... read more
Business response:
customer called to set up an appointment and was given an estimated arrival time of 10:00a – 2:00p. As we explained on the phone to him, we need time to be able to meet all customer’s needs and appreciate the flexibility as technicians can sometimes run into intricate situations and jobs may take longer than anticipated. We do understand that it was an inconvenience to him, and apologized for our oversight in not calling prior to 2pm to advise that the technician was running behind. We do understand that time is money, and t... read more
GET A SECOND OPINION!!!!!!!!!! <br /> We had a problem with the 5 1/2 year old furnace in our house. It was reluctant to fire up when the thermostat called for heat and it was getting worse, so we called Team Bob's. They came out quickly and found the source of the problem -- a burned-out restrictor orifice. It's just a small black plastic disc that looks like it should cost $2.00, but when it's cold outside and your furnace isn't working, you're in a fairly weak position to negotiate price, so I didn't squawk. <br /> I didn... read more
Business response:
Regarding customer’s original statement, when he felt that he was in a “fairly weak position to negotiate pricing,” it is not our policy to negotiate prices. As with all of our customers, customer was fully informed of the service call fee at the time of his initial call for service, and was also fully informed of the prices for repairs, before the repairs were completed. Our company policy is to use flat rate book pricing, which includes the part, labor, and warranty, and any additional charges beyond the quoted service cal... read more
I phoned Bob's Team to repair my gas furnace, which had symptoms of flame rollout and burner timing issues. Bob's Team did nothing to resolve the issues, but did charge me $220.00 to clean a already clean(according to the tech) furnace! Very frustrating experience. I am now out $220.00 and have still have a dangerous furnace. Thank's Team Bob's. I would also add that the technician recorded carbon monoxide in the home and provided no cause of the carbon monoxide or possible solutions. I take that back, he did provide a solut... read more
Business response:
When the initial complaint was brought to our attention by Angie’s List the client was listed at a particular address in Traverse City, Michigan. During our due diligence, we reviewed the address and name within our database and found that we do not have a client with this address and did not complete service of any kind within the last ten years to anyone with this name or address. In checking Google Maps, we found that this address does not exist. We advised Angie’s List of this and requested that the false claim be remove... read more
After getting a quote on fixing our furnace, we decided to call around and check other companies pricing. Bobs would have charged us more than double what we were quoted from other companies. Not only that, but they charged us $95.00 for the trip here, and when he realized he didn't have the part we needed on his truck, he said it would cost us an addition $60.00 just for him to go pick up the part. As if it's our fault he came unprepared for the trip. On top of that, they wanted to charge an extra $144.00 for labor because ... read more
Business response:
In this instance, our Service Manager did reach out and spoke with the client to get more information and get an understanding of why this was such a difficult experience. In the correspondance between the client and our Service Manager a resolution was made. An excerpt from the final email from our Service Manager to the client: I do understand your concern in that you may have spent money unnecessarily. We do our best to perform at the highest level of service possible, but as humans unfortunately it is always possible to ... read more
Poor response from company even though I have a written warranty.
In less than a year it broke, and plumber charged me an additional $210.00 for replacing it saying I had broken it. They say I over torgued it. This is a seasonal cottage where the faucet got used rarely. I have manged to turn faucets on and off in other homes without wrecking them for a very long time. I say the product is a bad one if we can break it off in our hands with no awareness. I contacted Woodford and they said the same thing. Unless you can do the installation yourself, and do not mind re buying it, avoid this. A... read more
They were called to fix a heating problem. They said they fixed it (3 hours later ! lol!) but then as soon as they left it was failing with the same problem. Then when we called to tell them what happened thye said, "Well when I left, it was working." Then we wondered when they could come back to finish the job as it never was finished, then they said "Are you hard of hearing?" So, we said "You aren't getting paid for this!" Since then they have harrased us with collection agencies 4 times, but since they did what the did, t... read more
Business response:
Our technician was called to the premises after our normal office hours to resolve the issue of no heat. He checked to make sure that the gas was turned on at the meter and unit, and found the unit to be in a locked out state. He also noticed that the draft motor was continuously running and the pressure switch was not pulled in. He also cleaned the port, cycled the unit, checked the ac coil, and finally checked the filters. He also stated that the client requested that he change the temperature from 200 degrees and increase... read more
They never showed up. After talking with several people around here I was told to give Walters and Hemming a call (http://www.waltersandhemming.com/, 231-946-5212). They did and excellent job and I recommend them too.
Business response:
We are sorry to hear that you had such an experience back in 2009. We have, since that time, implemented new policies and procedures to ensure that something like this does not happen again. We would like to be given the opportunity to work with you again to show you how we have grown as an organization to work to better serve you.
Frequently asked questions about Team Bob's Heating, Cooling, Plumbing
How is Team Bob's Heating, Cooling, Plumbing rated?
Team Bob's Heating, Cooling, Plumbing has a 4.9 star rating with 3,186 reviews.
When is Team Bob's Heating, Cooling, Plumbing open?
Team Bob's Heating, Cooling, Plumbing is open now. It will close tomorrow at 12:00 a.m.