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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealership has bot resolved issues and causing disruption to my schedule. Also another issue was my contract.
Business response:
We sincerely apologize for the inconvenience you've experienced and the disruption to your schedule. Resolving your concerns is extremely important to us, and we regret that we have not yet been able to meet your expectations. To address these issues promptly and ensure a resolution, we kindly ask that you reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint will personally assist you and work towards a solution for the service and contract concerns you've mentioned. Thank you for bringing this to our... read more
First the car is advertised as Certified! That’s why I went after it. Then told I had to pay extra to get that certification even though it was advertised that way!! That’s False advertisement. After having to come back a second time an Hour away to wrap up due to computer issues. The finance guy wasn’t even there . They had to find my paper work and give to someone else. Then there was doubt on the interest rate promised with out running through multiple banks in hopes to get it! They honored it regardless. Threw in paint p... read more
Business response:
We sincerely apologize for the frustrating car buying experience you encountered at our dealership. Your detailed review reveals multiple significant service failures that fall far short of the professional standards we aim to maintain. The issues you described represent a comprehensive breakdown in our sales and customer service processes. While we appreciate that your sales representative Elix performed well despite being new, the overall experience clearly did not meet our commitment to customer satisfaction. To fully add... read more
Clinton was a great salesman! After his part the process took a long time with the managers and the rest of the transaction. The finance guy tried to be sneaky by selling things that he did not explain in full detail. Young or introverted people who do not ask questions or accept what is offered will be in for a hefty price tag.
Business response:
Thank you for your feedback. We’re glad to hear that Clinton provided you with great service, but we regret that the rest of the process didn’t meet your expectations. We understand how important transparency and efficiency are, especially during the finance stage, and we apologize if anything wasn’t explained clearly. Your comments will help us improve our processes to ensure every customer feels informed and confident throughout their experience. If there’s anything more we can do, please don’t hesitate to let us know.
Everything good but wait was terrible from told 2 and 1/2 to being alittle over 4
Business response:
Thank you for your feedback! We’re glad to hear that most aspects of your visit went well, but we’re sorry about the extended wait time. We understand how valuable your time is and will work to improve our processes to make visits more efficient in the future. We appreciate your patience and hope to provide an even better experience next time.
Just not a great experience overall. Finance gentleman manipulated numbers to confuse me with gap and other add on coverages. Told me gap was 100 extra a month extra and the add ons were only an additional 15 dollars
Business response:
We sincerely apologize for the experience you encountered during your vehicle purchase. Providing transparent, honest financial information is fundamental to our commitment to customer trust. To fully investigate these serious concerns and ensure appropriate action is taken, we strongly encourage you to contact our General Manager, Yousef Abdel-Hamid, directly at YAbdel-Hamid01@vtaig.com. Mr. Abdel-Hamid is prepared to thoroughly review the details of your financial consultation and address the conduct you experienced. Your ... read more
Keep their appointment schedule. Client waited on vehicle for two hours on a inspection. Client was extremely not satisfied with service. The person who helped was very nice.
Business response:
We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent visit. Waiting two hours for an inspection is far from the efficient and timely service we strive to provide. While it's great to hear that the person assisting you was friendly, we understand that the delay overshadowed the overall experience. To address your concerns and ensure this issue is fully reviewed, we invite you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is dedicated to understanding ... read more
Service was bad it took almost all day to change out a tire and we had an appointment
Business response:
We sincerely apologize for the excessive wait time and poor service experience during your tire change, especially considering you had a scheduled appointment. Such delays are unacceptable and do not meet our standard of customer care. To fully address your concerns and understand what caused this significant service delay, we recommend contacting our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens can investigate the specific circumstances of your service appointment and work to prevent similar iss... read more
When you’re told “it’s a known problem” with this car it hurts that much more having to pay for the repair that is just outside of the warranty window. 3times the vehicle was brought in for the same issue and all three times it was conveniently a new code. Disappointed with Nissan as a whole. Do better!
Business response:
We sincerely apologize for the frustration and disappointment you've experienced. It’s understandable that encountering a known problem outside of the warranty window would be incredibly frustrating, especially after multiple visits for the same issue. We take your feedback seriously, and it’s clear we need to address your concerns more thoroughly. Unfortunately, we are unable to find the records of your visit in our system using this screen name, and are unable to properly address your situation. Please reach out to our Ser... read more
Jamal, finance guy dealing terrible. He made us stand infront of his office 2 hours and when checked with him again asked us either come next working day or he would take 30 minutes more. He attended clients came out of no where, while we were waiting for him for past 2 hours. We complained to authority and they were quick enough to assign our case to different person. The highlight is we waited this long just for remaining down payment which finally took less than 1 minute. Waleed, was amazing from day 1 to end. I think Jam... read more
Business response:
Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a great experience with Walid and found the sales process smooth. However, we are truly sorry to learn about the frustration you encountered. It’s unacceptable that you and your toddler had to wait for such an extended period, especially when you had already completed the necessary procedures in advance. We appreciate you bringing this issue to our attention, as it helps us improve our service. To ensure your concerns are add... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.