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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
On 6/22/2023, we purchased a 2021 Nissan Rogue. After driving it for a couple of months, specifically on the highway, we took a good look at the tires. They were various manufacturers & in various stages of wear resulting in an UNEVEN drive. We got 5 quotes & purchased new tires. During that process, it was brought to our attention that one of the wheels is BENT. Since we did NOT bend the wheel, the only conclusion to be reached is that it was sold to us as such. The cost for replacing the wheel is $490.44. On Thursday or Fr... read more
Business response:
We genuinely regret the situation with your wheels and the inconvenience you've experienced. We understand your frustration and wish we could offer a resolution. However, as it stands, we are unable to establish conclusive evidence that the damage occurred on our property or was caused by our staff. This makes it challenging for us to cover the cost of new wheels. We apologize for any inconvenience this may cause you. If you have any additional information or details about the incident that might help us further investigate,... read more
My husband wanted me to check out a car here and I really wanted one from another dealership but I went anyway and loved the car. Was told I would need to put a card down to hold it and said that was fine. The salesman left and another gentleman came in and said the price went up $70 a month on Wednesday (same day my husband got the lower quote.) sketchy behavior! Will never go back there again!
Business response:
We're sorry to hear that you were unhappy with the pricing. We understand that pricing is an important aspect of your buying experience, and we strive to offer competitive and transparent pricing to all our customers. If you have specific concerns or feedback about the pricing of a particular vehicle or service, we would appreciate the opportunity to discuss it with you in more detail. Your feedback helps us improve and provide the best possible experience for our customers. At your earliest convenience, please reach out to ... read more
I bought a Nissan Sentra ,cash, a month ago and they still have not sent the tax and registration money they collected from me to the Tag office so i can get my title and plates. I have gone there 5 times, every time someone says he is the manager and he will follow up with accounting department and call me back, NO ONE calls back, I don't know what kind of shady business is this. I am so disappointed with their customer service. I will file a complaint with BBB if they dont send my tax money to the tag office soon. Mitra Na... read more
Business response:
We're truly sorry to hear about the delay you've experienced with your tax and registration. We understand how frustrating this must be and we apologize for any inconvenience caused. We assure you that we take your feedback seriously and we're working diligently to resolve this issue. We appreciate your patience and understanding in this matter. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
Tried to jack up the price of the vehicle y almost 4000 for what they called a recondition fee
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered.
My wife and I purchased a vehicle from Texas Nissan in Grapevine Tx on 5-31-23 with some unexplained circumstances we agreed to purchase a 2021 Nissan Rogue after we made the deal someone told us they couldn't sell the vehicle as it was not their property after we had made the deal 15,600, for sure around this number. The next day my wife received a call we could have the vehicle for 17,900 we contacted the dealer a little later and ask for their lowest price and they came back with a 16,900 so we purchased the 2012 Rogue wi... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to Ahmad Shahin at Ashahin@vtaig.com.
Please be advised that once you start to discuss numbers they will bring out the paperwork with an additional $2,200 for reconditioning fees on top of the advertised price. I believe this is a very disingenuous business practice. I wasn’t going to fall for it and wasn’t going to use that bait as an negotiation tool. The sad part is that they do it and people fall for it.
Business response:
We're sorry to hear that you're dissatisfied with the reconditioning fees associated with your purchase. Reconditioning fees cover the costs of inspecting, servicing, and preparing our vehicles to ensure they meet our high-quality standards before being sold. We understand that unexpected costs can be frustrating, and we strive to be transparent about all fees and charges involved in the purchasing process. At your earliest convenience, please reach out to Ahmad Shahin at Ashahin@vtaig.com to discuss this further.
Don't purchase here. ..price out a used car online including TTL. Took it to dealer to pay cash. They started in with the $2k recondition fees, etc...then called on their additional staff for the "intimidation try" which doesn't work on this old man. Long story short pay more somewhere else. How is this place in business?
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
STOP AND READ THIS. Do NOT purchase a used vehicle from this dealership (I can't comment on the new vehicle side, but hard to believe it's any better). I purchased a used Jeep Cherokee from Texas NIssan. I could not take immediate delivery because the air conditioning wasn't working and the windshield was cracked and needed to be replaced. I did drive the vehicle and was satisfied with the performance and lack of road noise. When I picked the vehicle up, I commented to the used car manager that the noise above 50 MPH wasn't ... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
My family went in and liked a vehicle. We slept on the deal, called, put a deposit down and filled out all info for financing even though we had outside financing already. 2 days later they still hadn't called. Salesman was "out" and manager found our paperwork not submitted. Manager let us know salesman was trying to sell the vehicle that day to someone else whiel they were "out." Manager submitted paperwork and within a couple of hours completed deal. Vehicle delivery was 3 hours after arguing them to deliver it after it w... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,352 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 8:00 a.m.