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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The price that was originally advertised on the car gurus only was honored only after I almost left the dealership. The frustrating experience was loosing there a lot of time for the routine of bargaining. The price for my trade in was not honored. My car was old, but in decent condition. The price for it was given outrageously low. I guess they use the tactics of draining the customer till they can’t withstand anymore and want to leave.
Business response:
Thank you for your feedback. We sincerely apologize for the frustrating experience you had regarding the pricing and trade-in process. Your concerns are important to us, and we strive to provide transparent and fair pricing for all our customers. To address your concerns directly, we encourage you to reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He would like to discuss your experience and see how we can make things right. Thank you for bringing this to our attention, and we appreciate yo... read more
Be careful, they reset the check engine lights, costing over $800 on a 2023 Rouge that we only had for 3 days!!! Said they would cover all the repairs and didn’t!
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had. It's concerning to hear about the issues with your Rogue and the misunderstanding regarding the repairs. We take these matters seriously and want to ensure that your concerns are addressed properly. Please reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be glad to assist you in resolving this issue and getting everything sorted out. We appreciate your patience and understanding, a... read more
Overpriced, service takes longer than expected. Unwilling to go the extra mile to find and fix the issue.
Business response:
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding pricing, service timing, and issue resolution. Your concerns are important to us, and we strive to provide the best service possible. To address your specific situation more directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He is dedicated to ensuring our customers receive the attention and solutions they deserve. We appreciate you bringing this to our attention, and we ... read more
The wait time for a simple oil change was over 2 hours, with a scheduled appointment. That is ridiculous.
Business response:
Thank you for your feedback. We sincerely apologize for the excessive wait time you experienced during your recent oil change appointment. We understand how frustrating this can be, especially when you have a scheduled time. To help address your concerns and improve our service, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He is committed to ensuring that our customers receive timely and efficient service. We appreciate you bringing this to our attention, and we hope to have the ... read more
Samantha was my service advisor and she was amazing! She was very knowledge and was willing to help any way she could to get my vehicle repaired. She got me in quickly and made sure I was taken care of. If it wasn’t for her I wouldn’t have had my car repairs done at this dealership. The sales department on the other hand was AWFUL!! They were rude and lost two more possible sales because the sales manager I spoke with on the phone wouldn’t even consider helping me out. They made a sale with me knowing full well that there we... read more
Business response:
Thank you for taking the time to share your experiences with us. We are truly pleased to hear that Samantha provided you with outstanding service as your advisor, and it’s clear she went above and beyond to ensure your vehicle was repaired quickly and effectively. We will be sure to recognize her efforts, as she exemplifies the level of customer care we strive for. However, we are deeply sorry to hear about your negative experience with our sales department. Your feedback regarding the rudeness and lack of support from the s... read more
I came here twice while my car was still under my MPP and i mentioned problems with hearing a noise when I would turn the wheel and I specifically asked twice about my tie rods/struts and neither time was I told it was an issue. Now I came back after my warranty as expired and im being told my struts are shot and need to be replaced and was quoted ~$1700 for it. This was my last time doing business with this dealership.
Business response:
We sincerely apologize for the frustrating experience you've had with our service department. We understand your concern about the issues with your vehicle's struts and tie rods not being addressed during your previous visits while under warranty. This oversight is not representative of the high standards of service we aim to provide. We take your feedback very seriously and would like to investigate this matter thoroughly. Our goal is to ensure that all customer concerns are properly addressed. To address this situation and... read more
Not the place you want to do business with just my personal opinion but I guess I'm stuck there with the warranty I purchased.
Business response:
We appreciate you taking the time to share your feedback about your service experience. We understand that your current situation with our warranty feels limiting, and we want to ensure we address your concerns thoroughly. Our goal is to transform your perception and provide exceptional service that exceeds your expectations. We would welcome the opportunity to discuss your specific concerns in more detail. If you would like to explore potential solutions or share more about your experience, we encourage you to contact our S... read more
old school sales team running on a minimum budget, full of good people but limited experience, tools and expertise. Took 4 hours to get paper work together so they could actually take my money and let me buy the car on the lot. Sales team is courteous, but my main complaint is the outdated price inflation tactics and the time it took to get out the door.
Business response:
Thank you for your feedback. We appreciate your insights regarding your recent experience with our sales team. It’s important to us that our customers feel that their time is valued, and we are sorry to hear that the paperwork process took longer than expected. We also acknowledge your concerns about our pricing tactics and will take them into consideration as we strive to improve our services. To address your specific experiences and concerns, we encourage you to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Ha... read more
I think it’s ridiculous that you want to charge me a $100 a day for car storage. Especially over the holidays when you were closed. Also, your tint guy isn’t going to be in for the next few days so I was unable to leave my van there. I would not recommend you.
Business response:
We sincerely apologize for the frustration you’ve experienced regarding the car storage fees and the inconvenience with scheduling your tint service. We understand how important it is to have clear communication, especially during the holidays, and we regret that we did not meet your expectations in this instance. To address your concerns directly, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards ... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.