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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Texas Nissan was the 4th dealer with the 4th vehicle I test-drove. It was the least pleasant of the four. It was surprising I actually purchased from Texas Nissan. The truck I was interested in was posted online for about a week before I submitted an online inquiry. I found out the vehicle was not even on-site yet, but the salesperson was still trying to convince me to come in. A day or two later, the salesperson called when the vehicle was enroute to the store and scheduled an appointment with me for that evening. However, ... read more
Business response:
We sincerely apologize for the disappointing experience you had with us, and we truly appreciate your honest feedback. It’s concerning to hear that we fell short in several areas, from the communication about the vehicle’s availability to the quality of our facilities and the handling of your paperwork. We strive to provide a smooth and transparent process for every customer, and it’s clear that we did not meet those standards in your case. We would like the opportunity to address your concerns directly and work toward a bet... read more
Lack of urgency. Lack of communication. Not welcoming, not professional. Not hospitable. Difficult to negotiate. Not very many options for cars were shown despite the website saying there were various options in my budget.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your experience, as we strive to provide excellent service to all our customers. We take your concerns seriously, and would appreciate the opportunity to address them further. Please feel free to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so we can work towards a resolution. Thank you again for bringing this to our attention.
Good service but it was slow I waited for more than 2 hours. The coffee machine was dirty you could improve it.
Business response:
Thank you for your feedback! We're glad to hear you received good service, though we sincerely apologize for the wait time and the condition of the coffee machine. We strive to provide a comfortable and efficient experience for all our customers, and we will certainly address these areas to ensure better service in the future. We appreciate you bringing this to our attention, and we hope to serve you again soon with an improved experience.
1 hour oil change took 4 hours. This is completely unacceptable as I would not have scheduled if known.
Business response:
We apologize for the delay you experienced with your oil change. We understand how frustrating it can be when service takes longer than expected. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com, so we can address your concerns and ensure a better experience moving forward. Thank you for bringing this to our attention.
I made an appointment a full day in advance to change a single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to change a single tire.
Business response:
Thank you for sharing your feedback, and we apologize for the long wait you experienced. We understand your time is valuable, and this is certainly not the level of service we aim to provide. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com so he can look into this and ensure we address your concerns appropriately. We appreciate your patience and the opportunity to improve.
I purchased a 2016 Nissan Maxima from Texas Nissan of Grapevine on 10/23 for 13,500 expecting it to be in reliable condition. However, the experience has been nothing short of a nightmare. Shortly after taking the car home, I discovered it was severely under-maintained. Upon a thorough inspection, it became apparent that the vehicle required $2,200 in additional repairs to be considered safe to drive. I reached out to the dealership for support, but my concerns were dismissed. I also escalated the issue to Nissan corporate, ... read more
Business response:
We’re truly sorry to hear about your experience and the issues you've faced with your recent purchase. We understand the importance of transparency and quality in every vehicle, and it’s disappointing to learn we didn’t meet your expectations in this case. Please contact Yousef Abdel-Hamid, our General Manager, at YAbdel-Hamid01@vtaig.com, as he would like to address these concerns with you directly. Your satisfaction is important to us, and we’d appreciate the opportunity to make this right. Thank you for bringing this to o... read more
I purchased a used VW Beetle in December 2023. When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the inspection and my passenger rear brakes were on their way to failing. They wanted me to "be safe on the road" so it needed to be handled right away. Note: I hardly drove the car from the time I purchased until this visit. It's a spare "fun" car, not a commuter car. So, I went in for one thing and ended up spending over $300 for brakes t... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered with your vehicle. It’s concerning to hear about the issues with the brakes, especially since you had recently purchased the vehicle. Your safety is our top priority, and we regret that you felt this was not addressed prior to your purchase. We want to ensure your concerns are heard and properly addressed. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be able to ... read more
I went in for an oil change and multipoint inspection to travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a tire sensor light came on. The West Texas tire shop could not find anything wrong with the tire with the sensor light on and sent me on my way. They thought it was only a sensor malfunction. I made it back to DFW. But the next day the tire flat on the back tire. I discovered through a different DFW automotive repair company ... read more
Business response:
Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and concerns you faced following your visit to our service department. Your safety and satisfaction are our top priorities, and we regret that we fell short in these areas. We take feedback like yours very seriously and would like to address the issues you mentioned, including the improper tire sensor rotation and the oversight regarding the oil change sticker and multi-point inspection report. To ensure we resolve this matter ... read more
This Dealership needs some serious Customer Service and ethics training! Replace existing management & start over with hiring good people.
Business response:
Thank you for your recent review. We sincerely apologize that your experience fell short of your expectations and that you have such a negative perception of our customer service and ethics. We take all customer concerns seriously, and we understand that improvement is needed. We can assure you that we are continuously working to improve our customer service practices and ensure our team upholds the highest ethical standards. We value your feedback, and it helps us identify areas where we can make positive changes. In order ... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.