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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This is the third time I have had my car here and I’m not happy with everything that has gone on Raymond. Raymond is great, but other than that I am very dissatisfied.
Business response:
We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. While we’re glad to hear that Raymond provided great service, it’s concerning to know that your overall experience did not meet your expectations. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more det... read more
Great sales people. Never had a problem before this last visit. Went in for an oil change and after driving off the lot, realized my handicap placard was missing.
Business response:
We are deeply sorry to hear about the misplacement of your handicap placard during your recent service visit. We understand how critical this document is and recognize the significant inconvenience this has caused you. We appreciate your long-standing positive experience with our dealership and are concerned that this incident has disrupted the trust you've placed in us. Our team takes the responsibility of safeguarding personal belongings very seriously, and we clearly fell short of our usual standards during this service. ... read more
I had a frustrating experience with this USED CARS dealership. Before I even arrived, I was assured that the car I was interested in was ready and available to see. However, when I got there, they told me the car was still at the shop and would arrive “anytime.” To secure the car, they urged me to complete the paperwork, promising it would be ready later in the evening. The real disappointment came when I followed up. Each time I called, I got vague responses, with no stable ETA. They kept pushing the timeline, saying it wou... read more
Business response:
We take feedback like yours seriously and are committed to addressing the concerns you’ve raised. What you experienced does not reflect the level of service we strive to provide. Ensuring clear communication and respecting our customers’ time are priorities for us, and we will review this situation with our team to prevent similar occurrences in the future. To further discuss your experience and explore how we can make things right, we encourage you to reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@v... read more
I made an appointment a week before my oil change. They didn't order the oil filter. I had to wait for them to get one delivered. It took 2 hours for an oil change.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your oil change appointment. It is unacceptable that the oil filter was not ordered and that you had to wait for it to be delivered. We understand your frustration and appreciate you bringing this to our attention. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He would be happy to discuss your experience further and work to resolve any issues. We appreciate ... read more
Waited almost 3 hours and after the service car was not even car washed and clean
Business response:
Thank you for your feedback. We sincerely apologize for the long wait time and the disappointment regarding your vehicle's service. This is not the standard we strive for, and we understand how frustrating it can be when your expectations are not met. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and ensure your experience is addressed appropriately.
Went for an oil change, they suggested a brake flush. They brought my car up when it was finished, I got in my vehicle and pull away with zero brakes… they didn't bleed my brakes! are they not supposed to test drive the vehicle after doing any work to the brakes?
Business response:
Thank you for bringing this serious concern to our attention. We sincerely apologize for the experience you had during your recent visit. Safety is our top priority, and it is standard practice for our team to thoroughly check and test vehicles after any brake work is performed, including bleeding the brakes. To address this matter directly and ensure it is resolved, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and address any concerns you may have r... read more
Inefficient operation. Took four hours to install a battery. Other customers had same experience including three hours for an oil change. Price padding. $350 for a battery that was 75% covered by warranty. Poor customer communication. Low grade waiting room.
Business response:
We apologize for the inconvenience and frustration caused by your recent experience. It’s unacceptable to have such long wait times and unclear communication. Your feedback is very important to us, and we are committed to improving our service operations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to address your concerns directly and work towards resolving the issues you’ve encountered. Thank you for bringing this to our attention.
We went through the whole process to purchase a car then after we dropped our insurance on our old car and put it on the new car they told us the new vehicle hadn’t been inspected and we couldn’t leave with it.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating this situation must have been. To help resolve this matter, please reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will assist you in addressing your concerns and ensuring a smooth resolution. Thank you for your patience, and we hope to make things right.
More training on the reduction of the time while doing services. They was real slow,
Business response:
Thank you for sharing your experience. We apologize for the delay you encountered during your service visit. We understand that your time is valuable, and we are continuously working to improve the efficiency of our service process. To address your concerns directly, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to hear more about your experience and work to ensure faster and more efficient service in the future. We appreciate your feedback and look forward to the opportunity to se... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.