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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Call several times to service to schedule a appointment the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSWER A PHONE???I GUESS NOT DON'T EVEN BOTHER QITH THIS DEALERSHIP. BAD BUSINESS
Business response:
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered trying to reach our service department by phone. It's unacceptable that you haven't received a call back after leaving messages. We understand how important it is to be able to schedule service appointments easily, and we are failing to meet that expectation. We are actively working to improve our phone answering procedures to ensure calls are answered promptly and efficiently. In the meantime, we'd like to o... read more
TLDR—Don't get service done here. The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever had with a "professional" service center. I took my car to get a wheel alignment, but one of the mechanics broke a bolt from one of the wheel arms. They said it was due to rust, even though they could've just refused me service, and I would've gone on my merry way. I asked them what they could do, and I had to wait until the next day. I called Mr. Du... read more
Business response:
Thank you for taking the time to share your recent experience at our service center. We sincerely apologize for the issues you encountered during your wheel alignment. We understand your frustration. At Texas Nissan, we take pride in providing professional service. Regarding the broken bolt, we apologize that the mechanic did not advise you of the potential risk associated with rust before proceeding with the alignment. We are committed to customer satisfaction and want to make this right. At your earliest convenience, pleas... read more
Omg what can I say? Stay away!!! We didn’t and regret it. Bad sales experience. Bad post-sale experience. If you DO buy & need service, plan to not get car back late, to be on hold for ages. To get gouged for any service - look online for promos bc they won’t tell you. 👎
Business response:
Thank you for your feedback. We sincerely apologize for the negative experience you had throughout the sales and service processes at our dealership. We understand your frustration with the bad sales experience, the long wait times for service, and feeling like you weren't informed about available promotions. We value your business and want to regain your trust. We would appreciate the opportunity to discuss your experience in more detail. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01... read more
Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive to the dealership, and the initial paperwork went relatively quick with the sales rep. We then waited over 2 hours to see a finance representative. Oddly the trade in amount listed was $1800 less than what was agreed upon in writing prior to making the long drive to the dealership. In addition while waiting we got notifications from our credit moni... read more
Business response:
We understand that the trade-in value you received may not have met your expectations, and we're sorry for any disappointment this has caused. Our goal is to offer fair and competitive trade-in values based on various factors, including market conditions, vehicle condition, and demand. If you have any specific details about your trade-in that you'd like to discuss, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address your concerns and work towards a resolution. Y... read more
I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, the car had issues too despite having only 7K miles. Please check the rest of the reviews here. Run away as fast as you can.
Business response:
Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional detail... read more
They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent per... read more
Business response:
We apologize for the inconvenience you experienced during your recent service visit. It's important to us that our customers receive attentive and efficient service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our service processes. It's our goal to ensure that every customer has a positive experience with us. If you're open to it, we would appreciate more details about your specific visit so that we can investigate furth... read more
Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Untrustworthy. . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please reach out to our customer service team, ... read more
Me again. I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dealership towed the car back to their lot the next day. I called Nissan consumer affairs after the accident to report the malfunction, because I was concerned somebody could be run over. That's when I learned the vehicle has a recall on it for shifter problems. They had over 3 mos. to compete the recall, which was merely some sort of computer update. They advertised the ... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,352 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 8:00 a.m.