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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Long story short, I will not be revisiting this location. Was offered a car wash after my oil change, even got the email invoice for it and never received it.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. We recognize how disappointing it must be when service expectations are not met. Your feedback helps us identify areas where we need to improve our service. We would appreciate the opportunity to make this right and discuss your experience further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address this matter directly.
Extremely slow all the way around, oil change took 2 hours with techs visibly sitting around
Business response:
We understand your frustration with the lengthy wait time for your oil change service. This is certainly not the experience we want any customer to have, and we recognize how disappointing it must have been. Your time is valuable, and we take your concerns about our service efficiency seriously. We would appreciate the opportunity to discuss this experience with you directly and work toward a better solution for future visits. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address these con... read more
Not a welcoming atmosphere like it was before. No car wash after service. I'll be looking for another Nissan service center.
Business response:
We understand your frustration with the changes you've noticed in our service department's atmosphere and are sorry to hear that you feel this way. Your feedback about the welcoming environment and car wash service is valuable to us, as we want every customer to have a positive experience when visiting our service center. We recognize that these details matter and contribute to the overall quality of service you expect. We would appreciate the opportunity to discuss your concerns further and work toward making improvements. ... read more
There are indescribable hidden charges. Which are not seen at any other dealer. Customer is forced to pay those charges to receive the car keys.
Business response:
We are sorry to hear that you feel this way about your experience with us. Transparency in our pricing is something we take seriously, and we want to ensure all customers feel confident about their bill. Your feedback about these concerns is valuable to us as we work to improve our processes. We would appreciate the opportunity to discuss this matter further with you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.
I took my car in to get my first oil change. I asked the guy about my engine air filter and I was told that they would change it. It was told to me that they forgot to reset it. I found out that they never changed it.
Business response:
Thank you for choosing us for your first oil change service. We understand your frustration regarding the engine air filter situation. It sounds like there was some confusion about whether the filter was actually replaced, and we take these concerns seriously. We strive to provide clear communication about all services performed on your vehicle and ensure that every task is completed as discussed. Your feedback helps us improve our service processes to better serve our customers in the future.
Lies and poor communication for a simple oil change 3 visits for oil leaks after a 'free' oils change. I have 2 free oil changes left and will NOT be returning. Talked to the general manager after and discovered solid facts
Business response:
We appreciate your feedback, Gregg. We're committed to improving our services and ensuring clear communication. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Thank you for sharing your concerns.
No me gustó el proceso de compra, no fueron claros conmigo desde el principio o
Business response:
Thank you, Lorena, for sharing your feedback. We strive to provide a transparent and seamless purchasing experience for all our customers. We understand that clear communication is essential, and we appreciate your input as it helps us improve. To discuss your experience further, please reach out to our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com. We are here to assist you.
The salesman was very nice. But the service is terrible. They have not kept their words on anything they offered. I can not believe the lies that they told. Do not trust anything they say. So disappointed.
Business response:
Thank you for sharing your feedback. We appreciate your kind words about our sales team. However, we understand your disappointment regarding the service aspects, and we take your concerns seriously. Our goal is to provide a trustworthy and reliable experience for all our customers, and it seems you feel we have fallen short in this instance. We would like to address your specific concerns and work towards a resolution. Please reach out to our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com. We value your inp... read more
My brand new car experience has been robbed by this service center. They are very nice but they don't ever fix a thing because they "can't replicate it." Five issues now. None of them fixed. Even though I have a video of one. At this last visit they gave me an oil change but didn't rotate the tires saying it wasn't needed, even though the car now has 25k and has never had rotated tires. And now my service warranty is up. I used to be a loyal Nissan owner, but I will trade this car asap and never buy a Nissan again.
Business response:
We appreciate you taking the time to share your experience, and we truly understand how frustrating it can be when expectations are not met. Our team strives to provide exceptional service and is here to assist with any concerns you may have. We recognize the importance of addressing the issues you've mentioned, and we want to ensure that you receive the support you deserve. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience in greater detail and work towards a reso... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.