This profile has been claimed by the business owner or representative.
Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Longtime customer from 2013 car purchase and you don’t honor the tire rotation for tire purchase tells me you don’t need me. I want the sales tax to go to Bedford. I don’t need you anymore.Grubbs Nissan can service my car.
Business response:
We appreciate your loyalty as a longtime customer since 2013 and are truly sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the tire rotation and would like the opportunity to discuss this matter further. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com, and he will be happy to assist you in resolving this. Thank you for sharing your feedback.
It was good but I don't like the pressure tactics to get extra work done when not asked for
Business response:
Thank you for your feedback and for the 5-star rating! We're glad to hear that your overall experience was positive. We understand your concern about feeling pressured, and we truly value your input. We strive to ensure every customer feels comfortable and fully informed without any pressure. Your feedback will help us continue to improve, and we appreciate you bringing this to our attention. We hope to provide an even better experience next time!
The service was, but the management needs a lot improvement ?? I'm done, thank you
Business response:
Thank you for your feedback. We're glad the service met your expectations, but we apologize that the management experience fell short. We truly value your input and will use it to improve. If you ever decide to give us another chance, we’d love the opportunity to serve you better. Thank you for your time!
This dealership is a classic bait and switch on the sticker prices and is completely unethical. I WISH I HAD READ THE NEGATIVE REVIEWS FIRST; THEY ARE ALL ACCURATE. And I'm sure there will be a response to contact us, we will take care of your concerns, which is a lie, so ignore the response if they make one to my report: What you see on the sticker is NOT what they are selling their cars for. Also, I was told that I could pay for the car with a credit card, and it would cost an extra 3%, which I agreed to. After clearing, I... read more
Business response:
Thank you for sharing your experience, and we are sorry to hear that you are not satisfied with your experience. This is certainly not the experience we want our customers to have. We would like to address your concerns thoroughly and ensure we take the necessary steps to resolve this. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so that we can investigate this matter further and work on making things right. We appreciate your feedback and the opportunity to improve our se... read more
I have been doing business with this dealership for 13 years now. Saturday was a disappointment in that what was once a great place to get my vehicle serviced has become a den of thieves. I had bought tires from them years ago with the understanding that I would get free tire rotation as long as I owned the tires. On Saturday, when I asked them to rotate the tires, they said that it was going to cost me $25. I got them to deduct the $25 charge for rotation, but they told me that I would have to pay the charge in the future. ... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent visit did not meet your standards. Your long-standing loyalty means a great deal to us, and it's disappointing to know that you left feeling let down. Transparency and honoring commitments are essential to us, and we're sorry to hear you did not feel that was the case during your visit. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please contact our Service Director, Clint Givens, at ... read more
tech did not secure flap under engine after repair, it became damaged waiting for repair
Business response:
Thank you for sharing your feedback, and we are sorry to hear that you are not satisfied with your service visit. We understand how frustrating it can be when a repair isn’t completed to the highest standard. We would like to address this concern and ensure that it’s resolved to your satisfaction. Please reach out to Service Director, Clint Givens, at Cgivens@vtaig.com, and he will be happy to assist you in resolving this matter. Your experience is important to us, and we appreciate the opportunity to make things right.
Bad bad bad bad experience, if I say they r gang of fraud so I m absolutely right.
Business response:
Thank you for taking the time to share your feedback. We're very sorry to hear that you feel this way about your experience. While this is certainly not the impression we want anyone to leave with, we take all concerns seriously and would appreciate the opportunity to learn more about what led to your dissatisfaction. Please reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so we can better understand the situation and work to address your concerns directly.
This is the second time I have had issues with the service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through 3 wires. I was told it would be a minimum of four hours work and that Nissan did not make replacement parts for this part of my wiring harness so they would have to replace it. I asked them about using a pigtail and the service department acted like they had never heard of that on repeated that Nissan does not carry that replacem... read more
Business response:
We are sorry to hear that you were not satisfied with your service visit. We understand how frustrating it can be when a solution isn’t provided in a timely or helpful manner. We appreciate you sharing your experience, and we would like to address your concerns and work toward a resolution. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss this further and see how we can assist you moving forward.
No coffee all morning available which is suppose to be part of the waiting room process.
Business response:
Thank you for your feedback. We appreciate you bringing the coffee availability to our attention. We understand that amenities like coffee can enhance the waiting room experience, and we strive to provide a comfortable environment for our customers. We'll certainly look into this to ensure that our waiting area amenities are consistently available. We appreciate you taking the time to share your observation.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.