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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Tried to jack up the price of the vehicle y almost 4000 for what they called a recondition fee
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered.
My wife and I purchased a vehicle from Texas Nissan in Grapevine Tx on 5-31-23 with some unexplained circumstances we agreed to purchase a 2021 Nissan Rogue after we made the deal someone told us they couldn't sell the vehicle as it was not their property after we had made the deal 15,600, for sure around this number. The next day my wife received a call we could have the vehicle for 17,900 we contacted the dealer a little later and ask for their lowest price and they came back with a 16,900 so we purchased the 2012 Rogue wi... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to Ahmad Shahin at Ashahin@vtaig.com.
Please be advised that once you start to discuss numbers they will bring out the paperwork with an additional $2,200 for reconditioning fees on top of the advertised price. I believe this is a very disingenuous business practice. I wasn’t going to fall for it and wasn’t going to use that bait as an negotiation tool. The sad part is that they do it and people fall for it.
Business response:
We're sorry to hear that you're dissatisfied with the reconditioning fees associated with your purchase. Reconditioning fees cover the costs of inspecting, servicing, and preparing our vehicles to ensure they meet our high-quality standards before being sold. We understand that unexpected costs can be frustrating, and we strive to be transparent about all fees and charges involved in the purchasing process. At your earliest convenience, please reach out to Ahmad Shahin at Ashahin@vtaig.com to discuss this further.
Don't purchase here. ..price out a used car online including TTL. Took it to dealer to pay cash. They started in with the $2k recondition fees, etc...then called on their additional staff for the "intimidation try" which doesn't work on this old man. Long story short pay more somewhere else. How is this place in business?
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
STOP AND READ THIS. Do NOT purchase a used vehicle from this dealership (I can't comment on the new vehicle side, but hard to believe it's any better). I purchased a used Jeep Cherokee from Texas NIssan. I could not take immediate delivery because the air conditioning wasn't working and the windshield was cracked and needed to be replaced. I did drive the vehicle and was satisfied with the performance and lack of road noise. When I picked the vehicle up, I commented to the used car manager that the noise above 50 MPH wasn't ... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
My family went in and liked a vehicle. We slept on the deal, called, put a deposit down and filled out all info for financing even though we had outside financing already. 2 days later they still hadn't called. Salesman was "out" and manager found our paperwork not submitted. Manager let us know salesman was trying to sell the vehicle that day to someone else whiel they were "out." Manager submitted paperwork and within a couple of hours completed deal. Vehicle delivery was 3 hours after arguing them to deliver it after it w... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
From 3/2023 to present the leadership has a rate talent that continues to destroy this dealership. After having purchase over 20 vehicles in my life the General Manager here is the most talented Liar ever encountered. They can look you straight in the eye, make promises, smooze you, tell you they will be taking care of you - all the while they just want to take your money. If you want terrible service this is where you will encounter it.
Business response:
We are sorry to hear that you had a negative experience at our dealership. We strive to provide excellent customer service and it appears that we fell short in your case. We would appreciate any feedback you have on how we can improve our service. At your earliest convenience, please reach out to Mark Topham at (817)601-3575 or Mtopham@texasnissan.com to discuss this further.
Worst experience ever. Bought a used car that was listed as $17,900. I put $12,000 down. At signing, they had me sign with a mouse on the computer and then they added my digital signature to all the paperwork without letting me see any of them. They also tried to sell me a service plan which I said no to several times because I don’t live near the dealership. They finally told me they we’re giving me the service plan for free. I said “okay, but like I said, I won’t use it because I live too far away to bring the car back for... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
RUN AWAY. Do NOT trust the reviews on Google. Look at other sites and see how bad they are. These people will bait and switch you and swindle you out of your money. Bought a 2019 Hyundai from them and within a week, the transmission went out entirely. It cost $4,000 to replace it and they didn't care at all. Even the transmission shop I took the car to knew this dealership's terrible reputation by name. A different dealer that looked at the transmission even mentioned that he thought they engine codes may have been wiped so ... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.