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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Overpriced, service takes longer than expected. Unwilling to go the extra mile to find and fix the issue.
Business response:
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding pricing, service timing, and issue resolution. Your concerns are important to us, and we strive to provide the best service possible. To address your specific situation more directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He is dedicated to ensuring our customers receive the attention and solutions they deserve. We appreciate you bringing this to our attention, and we ... read more
Samantha was my service advisor and she was amazing! She was very knowledge and was willing to help any way she could to get my vehicle repaired. She got me in quickly and made sure I was taken care of. If it wasn’t for her I wouldn’t have had my car repairs done at this dealership. The sales department on the other hand was AWFUL!! They were rude and lost two more possible sales because the sales manager I spoke with on the phone wouldn’t even consider helping me out. They made a sale with me knowing full well that there we... read more
Business response:
Thank you for taking the time to share your experiences with us. We are truly pleased to hear that Samantha provided you with outstanding service as your advisor, and it’s clear she went above and beyond to ensure your vehicle was repaired quickly and effectively. We will be sure to recognize her efforts, as she exemplifies the level of customer care we strive for. However, we are deeply sorry to hear about your negative experience with our sales department. Your feedback regarding the rudeness and lack of support from the s... read more
I came here twice while my car was still under my MPP and i mentioned problems with hearing a noise when I would turn the wheel and I specifically asked twice about my tie rods/struts and neither time was I told it was an issue. Now I came back after my warranty as expired and im being told my struts are shot and need to be replaced and was quoted ~$1700 for it. This was my last time doing business with this dealership.
Business response:
We sincerely apologize for the frustrating experience you've had with our service department. We understand your concern about the issues with your vehicle's struts and tie rods not being addressed during your previous visits while under warranty. This oversight is not representative of the high standards of service we aim to provide. We take your feedback very seriously and would like to investigate this matter thoroughly. Our goal is to ensure that all customer concerns are properly addressed. To address this situation and... read more
Not the place you want to do business with just my personal opinion but I guess I'm stuck there with the warranty I purchased.
Business response:
We appreciate you taking the time to share your feedback about your service experience. We understand that your current situation with our warranty feels limiting, and we want to ensure we address your concerns thoroughly. Our goal is to transform your perception and provide exceptional service that exceeds your expectations. We would welcome the opportunity to discuss your specific concerns in more detail. If you would like to explore potential solutions or share more about your experience, we encourage you to contact our S... read more
old school sales team running on a minimum budget, full of good people but limited experience, tools and expertise. Took 4 hours to get paper work together so they could actually take my money and let me buy the car on the lot. Sales team is courteous, but my main complaint is the outdated price inflation tactics and the time it took to get out the door.
Business response:
Thank you for your feedback. We appreciate your insights regarding your recent experience with our sales team. It’s important to us that our customers feel that their time is valued, and we are sorry to hear that the paperwork process took longer than expected. We also acknowledge your concerns about our pricing tactics and will take them into consideration as we strive to improve our services. To address your specific experiences and concerns, we encourage you to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Ha... read more
I think it’s ridiculous that you want to charge me a $100 a day for car storage. Especially over the holidays when you were closed. Also, your tint guy isn’t going to be in for the next few days so I was unable to leave my van there. I would not recommend you.
Business response:
We sincerely apologize for the frustration you’ve experienced regarding the car storage fees and the inconvenience with scheduling your tint service. We understand how important it is to have clear communication, especially during the holidays, and we regret that we did not meet your expectations in this instance. To address your concerns directly, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards ... read more
This is the third time I have had my car here and I’m not happy with everything that has gone on Raymond. Raymond is great, but other than that I am very dissatisfied.
Business response:
We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. While we’re glad to hear that Raymond provided great service, it’s concerning to know that your overall experience did not meet your expectations. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more det... read more
Great sales people. Never had a problem before this last visit. Went in for an oil change and after driving off the lot, realized my handicap placard was missing.
Business response:
We are deeply sorry to hear about the misplacement of your handicap placard during your recent service visit. We understand how critical this document is and recognize the significant inconvenience this has caused you. We appreciate your long-standing positive experience with our dealership and are concerned that this incident has disrupted the trust you've placed in us. Our team takes the responsibility of safeguarding personal belongings very seriously, and we clearly fell short of our usual standards during this service. ... read more
I had a frustrating experience with this USED CARS dealership. Before I even arrived, I was assured that the car I was interested in was ready and available to see. However, when I got there, they told me the car was still at the shop and would arrive “anytime.” To secure the car, they urged me to complete the paperwork, promising it would be ready later in the evening. The real disappointment came when I followed up. Each time I called, I got vague responses, with no stable ETA. They kept pushing the timeline, saying it wou... read more
Business response:
We take feedback like yours seriously and are committed to addressing the concerns you’ve raised. What you experienced does not reflect the level of service we strive to provide. Ensuring clear communication and respecting our customers’ time are priorities for us, and we will review this situation with our team to prevent similar occurrences in the future. To further discuss your experience and explore how we can make things right, we encourage you to reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@v... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,879 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.