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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive to the dealership, and the initial paperwork went relatively quick with the sales rep. We then waited over 2 hours to see a finance representative. Oddly the trade in amount listed was $1800 less than what was agreed upon in writing prior to making the long drive to the dealership. In addition while waiting we got notifications from our credit moni... read more
Business response:
We understand that the trade-in value you received may not have met your expectations, and we're sorry for any disappointment this has caused. Our goal is to offer fair and competitive trade-in values based on various factors, including market conditions, vehicle condition, and demand. If you have any specific details about your trade-in that you'd like to discuss, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address your concerns and work towards a resolution. Y... read more
I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, the car had issues too despite having only 7K miles. Please check the rest of the reviews here. Run away as fast as you can.
Business response:
Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional detail... read more
They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent per... read more
Business response:
We apologize for the inconvenience you experienced during your recent service visit. It's important to us that our customers receive attentive and efficient service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our service processes. It's our goal to ensure that every customer has a positive experience with us. If you're open to it, we would appreciate more details about your specific visit so that we can investigate furth... read more
Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Me again. I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dealership towed the car back to their lot the next day. I called Nissan consumer affairs after the accident to report the malfunction, because I was concerned somebody could be run over. That's when I learned the vehicle has a recall on it for shifter problems. They had over 3 mos. to compete the recall, which was merely some sort of computer update. They advertised the ... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Untrustworthy. . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction
Business response:
We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please reach out to our customer service team, ... read more
On 6/22/2023, we purchased a 2021 Nissan Rogue. After driving it for a couple of months, specifically on the highway, we took a good look at the tires. They were various manufacturers & in various stages of wear resulting in an UNEVEN drive. We got 5 quotes & purchased new tires. During that process, it was brought to our attention that one of the wheels is BENT. Since we did NOT bend the wheel, the only conclusion to be reached is that it was sold to us as such. The cost for replacing the wheel is $490.44. On Thursday or Fr... read more
Business response:
We genuinely regret the situation with your wheels and the inconvenience you've experienced. We understand your frustration and wish we could offer a resolution. However, as it stands, we are unable to establish conclusive evidence that the damage occurred on our property or was caused by our staff. This makes it challenging for us to cover the cost of new wheels. We apologize for any inconvenience this may cause you. If you have any additional information or details about the incident that might help us further investigate,... read more
My husband wanted me to check out a car here and I really wanted one from another dealership but I went anyway and loved the car. Was told I would need to put a card down to hold it and said that was fine. The salesman left and another gentleman came in and said the price went up $70 a month on Wednesday (same day my husband got the lower quote.) sketchy behavior! Will never go back there again!
Business response:
We're sorry to hear that you were unhappy with the pricing. We understand that pricing is an important aspect of your buying experience, and we strive to offer competitive and transparent pricing to all our customers. If you have specific concerns or feedback about the pricing of a particular vehicle or service, we would appreciate the opportunity to discuss it with you in more detail. Your feedback helps us improve and provide the best possible experience for our customers. At your earliest convenience, please reach out to ... read more
I bought a Nissan Sentra ,cash, a month ago and they still have not sent the tax and registration money they collected from me to the Tag office so i can get my title and plates. I have gone there 5 times, every time someone says he is the manager and he will follow up with accounting department and call me back, NO ONE calls back, I don't know what kind of shady business is this. I am so disappointed with their customer service. I will file a complaint with BBB if they dont send my tax money to the tag office soon. Mitra Na... read more
Business response:
We're truly sorry to hear about the delay you've experienced with your tax and registration. We understand how frustrating this must be and we apologize for any inconvenience caused. We assure you that we take your feedback seriously and we're working diligently to resolve this issue. We appreciate your patience and understanding in this matter. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.