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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I made an appointment a week before my oil change. They didn't order the oil filter. I had to wait for them to get one delivered. It took 2 hours for an oil change.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your oil change appointment. It is unacceptable that the oil filter was not ordered and that you had to wait for it to be delivered. We understand your frustration and appreciate you bringing this to our attention. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He would be happy to discuss your experience further and work to resolve any issues. We appreciate ... read more
Waited almost 3 hours and after the service car was not even car washed and clean
Business response:
Thank you for your feedback. We sincerely apologize for the long wait time and the disappointment regarding your vehicle's service. This is not the standard we strive for, and we understand how frustrating it can be when your expectations are not met. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and ensure your experience is addressed appropriately.
Went for an oil change, they suggested a brake flush. They brought my car up when it was finished, I got in my vehicle and pull away with zero brakes… they didn't bleed my brakes! are they not supposed to test drive the vehicle after doing any work to the brakes?
Business response:
Thank you for bringing this serious concern to our attention. We sincerely apologize for the experience you had during your recent visit. Safety is our top priority, and it is standard practice for our team to thoroughly check and test vehicles after any brake work is performed, including bleeding the brakes. To address this matter directly and ensure it is resolved, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and address any concerns you may have r... read more
Inefficient operation. Took four hours to install a battery. Other customers had same experience including three hours for an oil change. Price padding. $350 for a battery that was 75% covered by warranty. Poor customer communication. Low grade waiting room.
Business response:
We apologize for the inconvenience and frustration caused by your recent experience. It’s unacceptable to have such long wait times and unclear communication. Your feedback is very important to us, and we are committed to improving our service operations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to address your concerns directly and work towards resolving the issues you’ve encountered. Thank you for bringing this to our attention.
We went through the whole process to purchase a car then after we dropped our insurance on our old car and put it on the new car they told us the new vehicle hadn’t been inspected and we couldn’t leave with it.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating this situation must have been. To help resolve this matter, please reach out to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will assist you in addressing your concerns and ensuring a smooth resolution. Thank you for your patience, and we hope to make things right.
More training on the reduction of the time while doing services. They was real slow,
Business response:
Thank you for sharing your experience. We apologize for the delay you encountered during your service visit. We understand that your time is valuable, and we are continuously working to improve the efficiency of our service process. To address your concerns directly, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be happy to hear more about your experience and work to ensure faster and more efficient service in the future. We appreciate your feedback and look forward to the opportunity to se... read more
Texas Nissan was the 4th dealer with the 4th vehicle I test-drove. It was the least pleasant of the four. It was surprising I actually purchased from Texas Nissan. The truck I was interested in was posted online for about a week before I submitted an online inquiry. I found out the vehicle was not even on-site yet, but the salesperson was still trying to convince me to come in. A day or two later, the salesperson called when the vehicle was enroute to the store and scheduled an appointment with me for that evening. However, ... read more
Business response:
We sincerely apologize for the disappointing experience you had with us, and we truly appreciate your honest feedback. It’s concerning to hear that we fell short in several areas, from the communication about the vehicle’s availability to the quality of our facilities and the handling of your paperwork. We strive to provide a smooth and transparent process for every customer, and it’s clear that we did not meet those standards in your case. We would like the opportunity to address your concerns directly and work toward a bet... read more
Lack of urgency. Lack of communication. Not welcoming, not professional. Not hospitable. Difficult to negotiate. Not very many options for cars were shown despite the website saying there were various options in my budget.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your experience, as we strive to provide excellent service to all our customers. We take your concerns seriously, and would appreciate the opportunity to address them further. Please feel free to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so we can work towards a resolution. Thank you again for bringing this to our attention.
Good service but it was slow I waited for more than 2 hours. The coffee machine was dirty you could improve it.
Business response:
Thank you for your feedback! We're glad to hear you received good service, though we sincerely apologize for the wait time and the condition of the coffee machine. We strive to provide a comfortable and efficient experience for all our customers, and we will certainly address these areas to ensure better service in the future. We appreciate you bringing this to our attention, and we hope to serve you again soon with an improved experience.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.