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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
1 hour oil change took 4 hours. This is completely unacceptable as I would not have scheduled if known.
Business response:
We apologize for the delay you experienced with your oil change. We understand how frustrating it can be when service takes longer than expected. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com, so we can address your concerns and ensure a better experience moving forward. Thank you for bringing this to our attention.
I made an appointment a full day in advance to change a single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to change a single tire.
Business response:
Thank you for sharing your feedback, and we apologize for the long wait you experienced. We understand your time is valuable, and this is certainly not the level of service we aim to provide. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com so he can look into this and ensure we address your concerns appropriately. We appreciate your patience and the opportunity to improve.
I purchased a 2016 Nissan Maxima from Texas Nissan of Grapevine on 10/23 for 13,500 expecting it to be in reliable condition. However, the experience has been nothing short of a nightmare. Shortly after taking the car home, I discovered it was severely under-maintained. Upon a thorough inspection, it became apparent that the vehicle required $2,200 in additional repairs to be considered safe to drive. I reached out to the dealership for support, but my concerns were dismissed. I also escalated the issue to Nissan corporate, ... read more
Business response:
We’re truly sorry to hear about your experience and the issues you've faced with your recent purchase. We understand the importance of transparency and quality in every vehicle, and it’s disappointing to learn we didn’t meet your expectations in this case. Please contact Yousef Abdel-Hamid, our General Manager, at YAbdel-Hamid01@vtaig.com, as he would like to address these concerns with you directly. Your satisfaction is important to us, and we’d appreciate the opportunity to make this right. Thank you for bringing this to o... read more
I purchased a used VW Beetle in December 2023. When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the inspection and my passenger rear brakes were on their way to failing. They wanted me to "be safe on the road" so it needed to be handled right away. Note: I hardly drove the car from the time I purchased until this visit. It's a spare "fun" car, not a commuter car. So, I went in for one thing and ended up spending over $300 for brakes t... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered with your vehicle. It’s concerning to hear about the issues with the brakes, especially since you had recently purchased the vehicle. Your safety is our top priority, and we regret that you felt this was not addressed prior to your purchase. We want to ensure your concerns are heard and properly addressed. Please reach out directly to our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He will be able to ... read more
I went in for an oil change and multipoint inspection to travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a tire sensor light came on. The West Texas tire shop could not find anything wrong with the tire with the sensor light on and sent me on my way. They thought it was only a sensor malfunction. I made it back to DFW. But the next day the tire flat on the back tire. I discovered through a different DFW automotive repair company ... read more
Business response:
Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and concerns you faced following your visit to our service department. Your safety and satisfaction are our top priorities, and we regret that we fell short in these areas. We take feedback like yours very seriously and would like to address the issues you mentioned, including the improper tire sensor rotation and the oversight regarding the oil change sticker and multi-point inspection report. To ensure we resolve this matter ... read more
This Dealership needs some serious Customer Service and ethics training! Replace existing management & start over with hiring good people.
Business response:
Thank you for your recent review. We sincerely apologize that your experience fell short of your expectations and that you have such a negative perception of our customer service and ethics. We take all customer concerns seriously, and we understand that improvement is needed. We can assure you that we are continuously working to improve our customer service practices and ensure our team upholds the highest ethical standards. We value your feedback, and it helps us identify areas where we can make positive changes. In order ... read more
Call several times to service to schedule a appointment the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSWER A PHONE???I GUESS NOT DON'T EVEN BOTHER QITH THIS DEALERSHIP. BAD BUSINESS
Business response:
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered trying to reach our service department by phone. It's unacceptable that you haven't received a call back after leaving messages. We understand how important it is to be able to schedule service appointments easily, and we are failing to meet that expectation. We are actively working to improve our phone answering procedures to ensure calls are answered promptly and efficiently. In the meantime, we'd like to o... read more
TLDR—Don't get service done here. The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever had with a "professional" service center. I took my car to get a wheel alignment, but one of the mechanics broke a bolt from one of the wheel arms. They said it was due to rust, even though they could've just refused me service, and I would've gone on my merry way. I asked them what they could do, and I had to wait until the next day. I called Mr. Du... read more
Business response:
Thank you for taking the time to share your recent experience at our service center. We sincerely apologize for the issues you encountered during your wheel alignment. We understand your frustration. At Texas Nissan, we take pride in providing professional service. Regarding the broken bolt, we apologize that the mechanic did not advise you of the potential risk associated with rust before proceeding with the alignment. We are committed to customer satisfaction and want to make this right. At your earliest convenience, pleas... read more
Omg what can I say? Stay away!!! We didn’t and regret it. Bad sales experience. Bad post-sale experience. If you DO buy & need service, plan to not get car back late, to be on hold for ages. To get gouged for any service - look online for promos bc they won’t tell you. 👎
Business response:
Thank you for your feedback. We sincerely apologize for the negative experience you had throughout the sales and service processes at our dealership. We understand your frustration with the bad sales experience, the long wait times for service, and feeling like you weren't informed about available promotions. We value your business and want to regain your trust. We would appreciate the opportunity to discuss your experience in more detail. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.