This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Quick and prompt- But pricey.
Business response:
We are absolutely thrilled to hear that you found our service quick and efficient! Your feedback about the speed of our service means a great deal to us at Texas Toyota of Grapevine.
VERY PROMPT AND EVERYTHING EXPLAINED
Business response:
We are glad to hear that our team provided such efficient service and took the time to clearly explain everything during your visit. Your satisfaction with the promptness and thoroughness of our communication means a great deal to us. Thank you for choosing Texas Toyota and for taking the time to share your positive experience.
Service advisor kept me informed of the status of my vehicle service.
Business response:
We are utterly delighted to hear about your positive experience with your vehicle service. It's wonderful to know that our service advisor made sure you stayed well-informed throughout the entire process. Clear communication during service appointments is something we take great pride in, and we're thrilled that this made a difference in your visit. Thank you for choosing Texas Toyota for your service needs, and we look forward to providing you with the same exceptional care in the future.
Syed is the advisor to see. He is very customer service oriented and not pushy with service. He was trained by the best and he continues to be the best
Business response:
We are overjoyed to hear about your wonderful experience with our service team. It's fantastic to know that you found your service advisor to be so customer-focused and professional in his approach. We take great pride in having team members who prioritize excellent customer care without being overly aggressive about services. Your recognition of his training and continued excellence means so much to us. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to provide yo... read more
Sale went well. Quick and pretty easy. I was told that everything was Checked and no issues on the car. It is a 2025 with 30k miles on it. I was only able to test drive it up to 50mph. Two days later I noticed it was pulling really bad over 50. I tried to contact salesman and was unable to get ahold of him at first. When he text me back I was told to show up at service center. I asked if I needed an appointment he responded back with just show up. When I showed up the service center was confused and said I needed an appointm... read more
Business response:
Thank you for sharing your experience with us. We understand the initial sale process went smoothly and you found it quick and straightforward, which we're pleased to hear about. We understand your frustrations, as the situation you've described falls short of the experience that we strive to provide. We would like to work with you to address these concerns properly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this matter further and work towards a resolution.
Sean Castillo treat customer in professional manners.
Business response:
We are overjoyed to hear about your positive experience with our team. It's wonderful to know that Sean provided you with the professional service you deserved. Our team members take great pride in ensuring every customer feels valued and respected throughout their visit. Your feedback about the professional approach you received means a great deal to us at Texas Toyota. We're grateful for customers like you who take the time to recognize excellent service.
Always great service. Service advisor. Frank kept me up on the progress of my car and explained all the required services that were done on it when I picked it up. The Highlander platinum is a great car!
Business response:
We are delighted to hear about your wonderful experience with us! It's fantastic to know that you received excellent service throughout your visit. Frank sounds like he provided outstanding communication by keeping you informed about your vehicle's progress and taking the time to thoroughly explain all the services completed. We're also thrilled that you're enjoying your Highlander - it truly is an exceptional vehicle! Your positive feedback about our team's dedication to keeping customers informed and providing quality serv... read more
Appreciated the service advisor and great service all around.
Business response:
We are pleased to hear about your positive experience with our service team. Your recognition of our service advisor and the quality of care you received means everything to us at Texas Toyota of Grapevine. We understand how important it is to feel valued and well-cared for throughout your service experience, and we are thrilled that we met your expectations. Your feedback helps us continue providing the exceptional service that our customers deserve, and we look forward to serving you and your 2022 Toyota Camry again in the... read more
Always on time and great service
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.3 star rating with 17,064 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.