This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very friendly and straightforward. No games were played and I received a fair price. I would highly recommend this dealership.
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your feedback about our straightforward approach and transparent pricing means so much to us. We truly appreciate you taking the time to share your thoughts and are thrilled that you felt you received fair treatment throughout the process. Thank you for recommending us to others - it's customers like you who make what we do so rewarding.
The dealer recommended drive belts, but I don't have drive belts in my Prius. The techs need to be more focused on the car rather than to just recommend services based on mileage that may not be necessary. They need to provide more objective evidence when recommending services or repairs. Some of their recommendations were done previously at another shop. The techs are not being helpful if they don't even check.
Business response:
Your feedback is invaluable to us, and we understand your concerns. Your experience highlights areas where our service processes could be improved. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work together to ensure you receive the accurate, personalized service your Prius deserves.
Prompt and professional. Would return.
Business response:
We are overjoyed to hear about your positive experience with our team. Your feedback about our prompt service and professional approach means so much to us. We work hard to ensure every customer receives the quality care they deserve, and it's wonderful to know we met your expectations. We look forward to serving you again in the future and continuing to provide the excellent service you've come to expect.
Advisor was very informative
Business response:
We are pleased to hear that our service advisor provided you with such thorough and helpful information during your visit. It's wonderful to know that you felt well-informed throughout the process. We truly value your trust and appreciate you taking the time to share your positive experience with us. Your feedback means a great deal to our team and motivates us to continue delivering the quality service you deserve.
Excellent service! My service advisor was terrific!
Business response:
Thank you for your review and for choosing Texas Toyota for your service needs. We are delighted to hear that you received excellent care and that your service advisor provided such terrific assistance. Your positive feedback means a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with outstanding service.
Quick service, everything went very smoothly!
Business response:
We are excited to hear about your wonderful experience with us! It's fantastic to know that our team provided you with efficient service and that your visit was seamless from start to finish. Your feedback about how smoothly everything went means so much to our team. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Great service advisor . Alex c
Business response:
We are overjoyed to hear about your wonderful experience with our service team! It's fantastic to know that Alex provided you with excellent assistance during your visit. Having knowledgeable and dedicated team members who truly care about our customers makes all the difference. Your positive feedback means so much to us and helps us continue delivering the quality service that our customers deserve. We're grateful you chose Texas Toyota and look forward to serving you again in the future.
As scheduled and delivered on time
Business response:
We are delighted to hear that your delivery experience met your expectations perfectly. Your satisfaction with our punctual service means everything to our team. We understand how important it is to have your vehicle delivered exactly when promised, and we're thrilled that we could make that happen for you. Thank you for choosing us and for taking the time to share your positive experience.
The waiting time was not as long as it normally is Carlos the associate was very kind and helpful. Sincerely, Paula Freeman.
Business response:
Thank you for your review! We're delighted to hear that your wait time was shorter than usual and that our team provided you with such kind and helpful service. It's wonderful to know that your experience with us exceeded your expectations. Your feedback truly means a lot to us, and we look forward to continuing to serve you with the same level of care in the future.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 16,422 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.