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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Customer service was excellent, but the wait time was a couple of hours.
Business response:
We are honored to hear about your positive experience with our team. Your recognition of our outstanding customer service means everything to us. We understand that spending a couple of hours waiting can feel lengthy, and we truly appreciate your patience during your visit. Your feedback helps us continue to deliver the quality service our customers deserve while also looking for ways to improve our processes. Thank you for choosing us for your service and for taking the time to share your experience.
Frank was great! Kept me informed every step. The cost of the repair was lower than 3 others non-dealership repair shops I went to.
Syed did a fantastic job with getting my car serviced quickly and efficiently
Business response:
Thank you for the wonderful feedback! We're thrilled to hear about your positive experience with our service team. We take great pride in providing quick and efficient service to get you back on the road promptly. Your recognition means so much to us at Texas Toyota of Grapevine.
The service advisor was honest and my vehicle was completed on schedule. There were no issues to note.
Business response:
Thank you for your positive feedback! We're thrilled that our service advisor provided honest communication and completed your vehicle service on schedule. We appreciate your trust and look forward to serving you again.
Very thorough. I needed more servicing than I planned
Business response:
Thank you for your positive feedback! We understand that thorough inspections can sometimes reveal additional service needs beyond what was initially planned. We appreciate your trust in our team to provide comprehensive care for your RAV4. Your satisfaction means everything to us at Texas Toyota of Grapevine.
Easy to schedule an appointment. Friendly, professional staff.
Business response:
Thank you for your positive feedback! We're delighted to hear about your experience with our friendly, professional staff and easy scheduling process. We appreciate you taking the time to share this with us at Texas Toyota of Grapevine.
Sean Castillo provided excellant services. Estimated right waiting time, called right after services. Provided a comprehensive automobile status report which give me clear pictures what I need to do for my car next. Really appreciated the services.
Business response:
Thank you for sharing your wonderful experience! We're thrilled to hear about the outstanding service you received, including the accurate time estimates and comprehensive vehicle status report. We truly value customers like you and look forward to continuing to provide excellent service.
Fast efficient and excellent communication.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback regarding our speed and clear communication means so much to us. We work hard to ensure every customer receives prompt service while keeping you informed throughout the process. Thank you for taking the time to share your experience.
I recently purchased a vehicle for my daughter from Toyota of Texas Grapevine, and overall the experience had both positives and some frustrating surprises. The dealership itself is clean, spacious, and welcoming. Our salesperson, Jordan, was excellentprofessional, patient, and very attentive. He had multiple vehicles ready for us to view and made the test-driving process smooth and efficient. We really appreciated his effort and customer service. However, things became frustrating when we got to the out-the-door pricing. We... read more
Business response:
We're genuinely pleased that Jordan provided you with professional and attentive service throughout the vehicle selection and test drive process. It's wonderful to hear that he had multiple options ready and made that part of your experience smooth and efficient. We are sorry to hear that you are not fully satisfied with your visit and we understand your frustration. Your feedback helps us understand how we can better serve our customers. We're grateful that you would still recommend our facility and team, and we hope your d... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.3 star rating with 17,064 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.