This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Now a days, not receiving proper advise. Scenario : Recently i visited one time for fixing my battery in earlier visit. Ideally they can merge the scope of this visit with previous visit and complete the service needs. But service dept is trying to follow up and making to schedule the visit again with in 15 days duration. Some years ago there used to be certain ethics getting followed by Service advisors. Somewhere something is missing.
Business response:
Your feedback is valued, and we appreciate you taking the time to share your experience with us. If you would like to discuss anything further, please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you!
No response by the service centre
Business response:
We are concerned to hear about your experience, and we understand your frustration. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly and ensure you receive the assistance you need.
Wasn't notified that vehicle was ready and waited over 2 hrs
Business response:
We value your opinion and understand your frustration. Your feedback helps us identify areas where we can improve our customer communication process. We want to ensure that every customer has a smooth and efficient experience with us. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience further.
Buy a SUv cover rack back not on it just gave me a broken wireless key
Business response:
We are sorry to hear that you feel this way about your recent experience. The situation you've described is not the standard we strive to maintain. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can resolve this issue promptly.
I have been a long time customer. I regularly bring in 3 cars of mine for repairs and maintenance. There was a oil change coupon from the Toyota of Lewisville, that I found when I was at your dealership. The service manager said No, he could not honor it as the viscosity was different. Guess it's time for me for look around. Seems like retaining loyal customers is not in the play book of the new management. Sad.
Business response:
We are sorry to hear that you feel this way about your recent visit. As a long-time customer who brings in multiple vehicles for service and maintenance, your loyalty means a great deal to us. We understand your frustration regarding the oil change coupon situation. Your feedback about customer retention is important to us, and we would love to discuss this further. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns and work toward a resolution.
- hoping to have issues fixed soon.
Business response:
Thank you for taking the time to leave us a review. We take all feedback seriously and want to ensure you have a positive experience with us. Your satisfaction is important to our team, and we are committed to addressing any outstanding matters promptly. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your specific situation and work toward a resolution that meets your needs.
All was good except the 20+ minutes of wait time before the advisor got to me
Business response:
We are pleased to hear that your overall experience was positive. We understand that waiting longer than expected can be frustrating, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve our service efficiency. We value your patience and are committed to working on reducing wait times so that all our customers can receive prompt attention from our service advisors.
Car was not clean. Had a film over all windows. I wound up paying someone to clean it. They did offer to do it though.
Business response:
We are disappointed to hear about the condition of your vehicle when you received it. We understand your frustration. Your feedback helps us ensure that every customer receives their vehicle in pristine condition. We would appreciate the opportunity to discuss this experience further. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
Took two hours and thirty mins for two services
Business response:
Your feedback is invaluable to us and we understand your frustration. Our team works to complete services in a timely manner while maintaining quality standards. We would appreciate the opportunity to discuss your visit and work toward a better experience in the future. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.