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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Hard to get someone on the phone.
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration, and we recognize how important it is for our customers to have easy access to our staff. Your feedback has been noted, and we are working to improve our phone accessibility to better serve you and all our customers. To discuss your experience, please contact our General Manager, Neal Asaad, at 817-329-5949.
During week days no line to wait for check in
Business response:
Thank you for sharing your experience with us. We understand how valuable your time is, and we're pleased to hear that our weekday check-in process has been convenient for you. Making your service experience smooth and efficient is something we work hard to achieve. We appreciate you taking the time to let us know that our efforts to minimize wait times during the week have made a positive difference for you. Your feedback helps us continue providing quality service to all our customers.
Timely, clean, courteous service.
Business response:
We are overjoyed to hear about your positive experience with our team. Your feedback about receiving timely and courteous service in a clean environment means so much to us. We strive to provide excellent service to every customer, and knowing that we met your expectations makes our day. We truly appreciate you taking the time to share your thoughts, and we look forward to serving you again.
I HAVE USED TEXAS TOYOTA OF GRAPEVINE FOR YEARS AND YEARS, BOTH FOR PURCHASING CARS AND FOR REPAIRS. THE SERVICE IS EXCELLENT, THE SERVICE DEPARTMENT ADMINISTRATIVE EMPLOYEES, AND THE MECHANICS DO AN EXCELLENT JOB AND WHEN THERE IS ANY ISSUE, THEY ARE VERY QUICK TO CHECK THE SITUATION OF THE REPAIR AND COMPLETE THE WORK TO SATISFACTION. DIEGO FRAGA IS THE PERSON THAT NOW MANAGES MY CAR REPAIRS AND I KNOW THAT I CAN COUNT ON HIM, "A TO Z" TO MAKE SURE EVERYTHING IS WORKING PROPERLY...OR...HE WILL NOT RELEASE MY CAR TO ME AS "... read more
Business response:
We are thrilled to hear about your outstanding experience with our team over the years. Your loyalty as both a purchasing and service customer means everything to us. It's wonderful to know that our service department staff and technicians consistently deliver excellent work that meets your expectations. We're particularly pleased that Diego has been able to provide you with the thorough, reliable service you deserve - ensuring every repair is completed properly before your vehicle is returned. Your recommendation speaks vol... read more
All the service was done with one appointment when I was first told it would take two so I was very glad to get it done in one day thank you
Business response:
We are utterly delighted to hear that we exceeded your expectations by completing all your service needs in just one appointment. We understand how valuable your time is, and we're thrilled that our team was able to streamline the process and get everything taken care of efficiently in a single visit. Your satisfaction means everything to us at Texas Toyota, and we truly appreciate you taking the time to share your positive experience with us.
Great job quick and easy.thanks
Business response:
Thanks for taking the time to share your positive experience! We are thrilled to hear that your visit was both efficient and straightforward. Your feedback about our quick service means a lot to our team. We work hard to make every customer's experience as smooth as possible, and it sounds like we accomplished that goal for you. We truly appreciate your business and look forward to serving you again in the future.
This time the waiting time was long but They did a good job.
Business response:
We sincerely value your feedback and are pleased to hear that our team delivered quality service for your vehicle. We understand that extended wait times can be inconvenient, and we appreciate your patience during your recent visit. It means a great deal to know that despite the longer wait, you were satisfied with the work completed on your vehicle. Your experience helps us continue improving our service at Texas Toyota, and we look forward to serving you again in the future.
Service representative, Alex, excellent!
Business response:
We are thrilled to hear about your positive experience with our service team. It sounds like Alex provided you with outstanding support during your visit. We take great pride in having dedicated team members who go above and beyond to ensure our customers feel valued and well-cared for. Your feedback about the excellent service you received means a lot to us and helps us recognize the hard work our staff puts in every day. We appreciate you taking the time to share your experience and look forward to continuing to serve you ... read more
Very helpful and accommodating to our needs while there. Upfront and honest negotiations.
Business response:
We are overjoyed to hear about your positive experience with us! Your feedback about our team being helpful and accommodating means so much to us. We take pride in providing upfront and honest service during negotiations, and it's wonderful to know we met your needs effectively. Thank you for choosing Texas Toyota, and we look forward to serving you again in the future.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 16,423 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.